Direct Line Reviews

Name: Direct Line
Rating: 1.52

1.5 Rating 240 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

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1.5

Based on 240 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Direct Line 1 star review on 19th October 2022

Mike

Direct Line 1 star review on 13th February 2021

Anonymous

Direct Line 1 star review on 23rd January 2021

Russell Braddon

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought landlord insurance via Confused.com. Excellent product for a fair price”

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Posted 2 years ago

“Always helpful and very easy to deal with. This applies when making a claim not just when they taking your money! Not the cheapest but worth the premium in my view.”

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Posted 2 years ago

“CHANGED MY CAR ON 9 JUNE 2021. TRIED TO DO A CHANGE OF CAR ON DIRECT LINE WEB SITE. AS THE NEW CAR WAS ONLY REGISTERED ON THE MORING OF 9 JUNE WAS UNABLE TO SO RANG THE NUMBER ON THE WEB SITE AND SPOKE TO ELLIOT HOW HAD THE SAME PROBLEM AS IT WAS NOT SHOWING ON THE DVLA WEB SITE AND SAID HE WOULD HAVE TO RING THE UNDERWRITERS. ASKED IF HE COULD CALL ME BACK WHEN HE NEW WHAT THE COST WOULD BE. ELLIOT RANG BACK WITHIN 5 MINS WITH A FIGURE TO CHANGE MY POLICY FROM CURRENT CAR TO THE NEW CAR WHICH WAS FAR LOWER THAN I EXPECTED. VERY GOOD CUSTOMER SERVICE FROM START TO FINISH.”

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Posted 2 years ago

“I am surprised by all these negative reviews. Direct Line were amazing last year when I had make two claims on our pet insurance and one on our home insurance (it was a bad year!). They paid out with no hassle at all and I would not hesitate to use them again or to recommend them.”

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Posted 2 years ago

“I was super satisfied with the company's services at least when I had an accident and it was not my fault but that of the motorcyclist but in the end I came out guilty of the accident but I was very satisfied with their services I give them 5 stars for quality !”

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Posted 2 years ago

“Great service from them as usual, competitive quote and good customer service”

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Posted 3 years ago

“Just a note to say a thank you for my daughters repair at your approved repair centre in Wigan, superb job, no hassle and you supplied her with a loan car for the entire period Many thanks to the claims team who were great to deal with regards Barry Mcilveen FIMI”

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Posted 3 years ago

“I had an at fault collision with another car on a roundabout which was technically my fault but direct line handled everything to a successful conclusion and saved me a lot of hasle”

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Posted 3 years ago

“Only a few questions with multiple detailed answers for some of them.”

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Posted 3 years ago

“Very easy after getting quote to set up the insurance and Laura who we spoke to was really friendly and explained everything nothing was to much.”

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Posted 4 years ago

“I did my insurance with direct line 3 years ago and im still with them because this company is really good and also good customer service. I will give direct line 10 out of 10.”

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Posted 4 years ago

“After receiving a rediculously high quote from my current car insurance company I got a quote from Direct line, from start to finish they made the whole thing uncomplicated, quick, easy to do and gave me a fantastic price. £120 cheaper than my previous company and with all the extras included. Wish I had tried them last year, and the year before.”

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Posted 4 years ago

“Just taken out car insurance from direct line and I can only say that Adam who dealt with my call was very friendly and helpful. Brilliant service and great price.”

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Posted 5 years ago

“Always keeps you up to date with when you need to pay and Direct Line offers A really good company No hassle - Just help you out if needed”

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Posted 5 years ago

“Received a better quote (by going direct) than any other comparison websites and I have always experienced excellent customer service.”

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Posted 5 years ago

“Site easy to use. All options are available and prices very competitive”

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Posted 5 years ago

“I usually go on comparison websites when things come up for renewal. This time it was my car insurance, and so I got quotes from 3 of them, and they were all very very close, with the same £600 excess. I only wanted a maximum of £250 excess, so I went on Direct Line's website (they are NOT on comparison sites). I found I was able to reduce the excess to what I wanted, and their premium was two thirds of the comparison sites' quotes. It pays to shop around, and not necessarily rely on others to do it for you!”

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Posted 5 years ago

“provided a perfect policy for my needs”

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Posted 5 years ago

“The website was very clear and easy to use and the best thing is the savings for a few minutes work”

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Posted 5 years ago

“Great customer service!”

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Posted 6 years ago

Direct Line is rated 1.5 based on 240 reviews