Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ECCO Shoes Reviews

1.9 Rating 192 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

1.9

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ECCO Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ECCO Shoes 1 star review on 11th May 2024

ECCO Shoes 1 star review on 11th May 2024

ECCO Shoes 1 star review on 23rd June 2023

ECCO Shoes 1 star review on 18th March 2023

ECCO Shoes 1 star review on 15th November 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ecco garbage shoes. Went for a trip in Japan for 7 days with $200 leather ecco shoes. Came back home and the sole on the bottom was a quarter falling out. Very disappointed. Do not ever waste your money on some trash shoes like ecco. Top may look good, but bottom will disintegrate in a very short time.”

ECCO Shoes 1 star review on 23rd June 2023

Posted 11 months ago

“Emailed customer service about a quality issue on a pair of recently purchased golf shoes. Was told to cover the issue with a cream available through Amazon and a protectant. Let's not deal with the problem, let us help cover it up. I have purchased Ecco for a few years and the quality is slowly deteriorating. Customer service will not honor warranty. Buyer beware”

Posted 11 months ago

“Terrible quality, bad blisters and terrible customer service. Paid over $100 to throw them out after 2 uses.”

Posted 1 year ago

“I was given a brand new pair of ECCO shoes. They had been in storage but never worn. I walked no more than 25 metres in them and the soles completely disintegrated. I find it unbelievable.”

ECCO Shoes 1 star review on 18th March 2023

Posted 1 year ago

“Website is a complete joke. Cant do anything without accepting cookies. Way to many quality companies out there that actually make it easy to view the website. I will not be spending my money with this company. You do not have to have cookies to run your stupid website. Look at your competition if you dont believe me.”

Posted 1 year ago

“The worst costumer service. Think well before giving them your hard earning money, bought some shoes end of December, I haven’t got the shoes or my money. Very disappointed”

Posted 1 year ago

“The soles fell apart in a year and when I approached customer service they refused to look at them without proof of purchase. Who keeps receipts for shoes bought a year ago?! I showed them pictures how the show was barely scratched as I had a worn them once!”

Posted 1 year ago

“Not a very honest company. Bought a pair of shoes on Dec 23rd, however, the company charged on my master card Dec 19th.”

Posted 1 year ago

“Ecco shoes are garbage!! I bought four pair about 6 years ago. I didn't wear them often. I kept them in the original boxes on my closet shelf. The shoes a NO GOOD ANYMORE. The soles became gummy and fall apart when I wear them. I had to throw four pairs of shoes out and they were like new. I was so embarrassing to go out with the shoes on only to have the soles stick to everything and fall apart at important events. Ecco only has a one year warranty. DO NOT BUY ECCO SHOES UNLESS YOU PLAN ON WEARING THEM ALL THE TIME, AND WEARING THEM OUT IN A YEAR OR TWO. THE SOLES BECOME GUMMY AND DISINTEGRATE IN A COUPLE OF YEARS. I HAVE NEVER HAD THIS HAPPEN WITH ANY OTHER SHOE.”

Posted 1 year ago

“I bought two pairs of shoes from ECCO online, one is not comfortable at all and the other one is yellow but not as beautiful as it is shown in the advertisement, it is more grayish than yellowish. I am sorry that I experience bad quality recently:(”

ECCO Shoes 1 star review on 15th November 2022

Posted 1 year ago

“Like the shoes but hate being woken up at 6am fron them texting me to say the shoe has been dispatched by post!”

Posted 1 year ago

“Still crumbling shoesoles and abysmal follow-up I had a pair of Ecco shoes some years ago where the soles crumbled the third time wearing them. Bad experience at the time but at least the store was helpful. Fast forward to recently, where I took a chance with Ecco shoes as they claimed that the problem with crumbling soles that they blamed on rare "hydrolysis" was solved. Mistake. The soles started disintegrating after about 15 days of use over multiple months. Shoes were stored in a dry and well ventilated place, so this is not about some freak hydrolysis. This is defective material and design. This time around, the online service was slow and the response was a runaround about helping the "customer" contact the store. No ownership of the problem by the manufacturer, no goodwill, no responsiveness. Lesson learned: Ecco is an untrustworthy company that keeps cheating on quality and service.”

Posted 1 year ago

“I can't believe that more people are not reviewing the deterioration of the heel. Little wear on these shoes but both heels turned gummy, almost overnight. Shoe repair shops will not work on them and have to send them off for repair at almost new expense. Bad product.”

Posted 1 year ago

“Very but customer service , I was a long time customer of Ecco shoes, I bought every 3 years a 200 hundred dollars boots 🥾 besides all my shoes was Ecco, but the last boots it was very uncomfortable I send it to them and ask for a credit to buy another Ecco boots and they said that the boot was okay it no was okay because im the one wearing the boots and it something wrong with the boots, but they don’t care to lose a customer”

Posted 1 year ago

“Dont use this company as they have not Black Listed Russia. Placed my order confirmed SO-005135539 recieved email 3 days later telling me that good were not in stock, why take internet order if good not available? Also undersatnd that this company have not black listed Russia so actually please shoes did not arrive”

Posted 1 year ago

“ECCO's used to be my "go to" shoes before they became popular. The last two pairs haven't had the same comfort and feel. I was willing to accept that I may have chosen poorly for my fit. Yesterday, I took out a pair I don't wear often to attend a formal event. The edge around the upper leather had come completely undone. The fact that it was on both shoes tells me it's a quality issue.”

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

Posted 1 year ago

“When my online order disappeared....I was waiting up to 2-3 weeks for each email response. I was waiting 2 months for the shoes that I purchased for my baby and in the end the Ecco Team confirmed the Courier has damaged the shoes and re-shipping is not possible. This is ridiculous team of ignorants, who know very well how to ignore the Customers, and it has nothing to do with a Customer Service!!!!!!!!!!! I could send you an Owl with a letter attached to it's leg, and it would be still the same response!!! Means Nothing!!!! Nothing!!!! A well trained Cheempansee would be able to set some cool procedures for that Company that surely the Current management!!!!! There is no right on the market with tjat kind of treatment! Will copy and paste my opinion in every possible online survey. Thank you for looking after me! Looks like they love the company they work for!”

Posted 1 year ago

“I bought ECCO STREET LITE M. Wearing them one hour outside the house and had to come back from work to change. Such sore blistered never had in my life! I cant step on one foot and had to take painkiller. Very bad experience!”

Posted 1 year ago

“Ecco по-прежнему работает в России. Неизвестно, хорошо это или плохо. Качество товара в России стало ужасным. 30 июля 2022 купила в России, Ecco is still operating in Russia. It is not known whether this is good or bad. The quality of the goods in Russia has become terrible. On July 30, 2022, I bought 2 pairs of shoes in Russia, St. Petersburg, Pulkovskoe highway store house 25. One couple's right shoe creaked when trying on at home. Ekko believes that the production technology is not broken. Why, with the right unified technology, does one shoe creak, the second does not creak? Can they both squeak? Or should they both not creak? Is this how you punish Russians?”

Posted 1 year ago

“Used my H4 Boa golf shoes twice, they now look a year old and leaking giving me wet feet. Customer service dont want to know, they tell you to go to the shop you purchased who say its wear.”

Posted 1 year ago

«
1
...
2
3
4
5
6
»

ECCO Shoes is rated 1.9 based on 192 reviews