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ECCO Shoes Reviews

1.9 Rating 192 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

1.9

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 11th May 2024

ECCO Shoes 1 star review on 11th May 2024

ECCO Shoes 1 star review on 23rd June 2023

ECCO Shoes 1 star review on 18th March 2023

ECCO Shoes 1 star review on 15th November 2022

ECCO Shoes 1 star review on 25th September 2022

ECCO Shoes 1 star review on 25th September 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ecco had been my mother’s go-to shoe… Ecco had been my mother’s go-to shoe for many years until her latest experience with poor quality and non-existent customer service. The latest pair (sandals) had been worn one season and stored over the winter in the original box with the silica gel packets included when purchased. With a purchase price at Nordstrom’s of $169.99, she reasonably expected to wear them again this past summer (2023). To our surprise, the soles were cracked and chunks of sole fallen off in the box. We emailed Ecco in mid-October, 2023, for help with no response. We emailed Ecco again on November 30, 2023, requesting a response but none has come to date (February 11, 2024). There is no customer service number to call and Ecco’s chat feature says it is unavailable. After researching this issue, I have found there are literally hundreds of similar complaints from consumers regarding defective soles and no customer service options. We would NEVER recommend Ecco shoes after this awful experience. Shame on you Ecco for terrible customer service and deteriorating quality!”

Posted 3 months ago

“Beware, delivery is very slow, and returns are VERY EXPANSIVE. Never again.”

Posted 3 months ago

“My shoes arrived. They were too small, too narrow ugly and when I went to send them back they had no return policy no return label I had to send them back. It cost me $50 to send them back. I would never order from this company ever again worst customer service in the entire world.”

Posted 3 months ago

“I had to return a pair of boots that were too big. After contacting Ecco twice, I finally received a refund after 2 months. Never again!”

Posted 3 months ago

“Warning prospective ECCO purchasers: i got a pair of black dress boots and wore them less than 50 times. Then the heels and soles (which were not leather but some kind of artificial material) started to disintegrate. I left a trail of black particles when I walked. Since this issue occurred after the one year warranty period, I'm out of luck. Premium brand, ha!”

Posted 3 months ago

“Be aware. No customer service. And if your return items you have 4 weeks and the return not proceased. No one help mail ou chats. No phone number. Really dispointed company”

Posted 4 months ago

“Ordered shoes on-line. I returned them via their return process. It’s a buggar trying to get the refund deposited into my account . Been 4 weeks and still waiting. I will never shop with this company again. They will try and keep your money as long as possible.”

Posted 4 months ago

“My dress shoes have been worn maybe 4-5 times and look brand new. At a funeral yesterday, I noticed chunks of rubber at my feet and realized my shoes were coming apart. The heel came off on the walk out of the church. I was afraid I would be barefoot before I got to the car. For what these cost, they should last a good long time. In contacting Ecco, I was told they were out of warranty. So many people are reporting this issue, the company needs to make good on their product. I certainly won’t invest in this brand again.”

Posted 4 months ago

“I'm writing for customers to be aware of Ecco's policies. I have been trying to reach someone at Customer Service for weeks and have mainly received generic content emails telling me about their return policies. The email says returns are processed and refunded in 2-4 weeks. A MONTH to see your money back?? Worst of all, 2 of the pairs they sent me were damaged and had some sticky, white stuff all over the sole that was unwashable. I sent everything back pretty promptly and it was received back at Ecco Jan 5. I've been fighting ever since to get an answer or more importantly a refund. This really amounts to fraud at this point when no one is responding at the company so I can't escalate anything. Also they're keeping all the money while not answering so before I get my credit card merchant involved, I truly have no idea if and when they plan on giving customers back their money. Very shady and please save yourself the trouble!”

Posted 4 months ago

“Be aware some footwear comes from Poland. I waited over 3 weeks for an order - too late for a planned holiday. When the boots arrived I arranged for them to be returned where I was informed I'd have to wait until the footwear arrived back in Poland before I can have a refund. Not good enough customer service Ecco.”

Posted 4 months ago

“I ordered shoes in November and I still have not received them. Ecco has done nothing to assist me with finding my shoes or offered up any solution. I’ve been a customer for years and have referred several people. I’ve always purchased shoes in the store, this was my first online purchase with them and will be my last purchase ever. Terrible customer service.”

Posted 4 months ago

“I ordered multiple pairs of shoes in November for Christmas gifts. The website gave the opportunity to select the US size so we selected a size 6. When the shoes arrived, they were a 37 (which is not comparable to a US 6) instead of a 36. I've dealt with European shoe sizes on a consistent basis so this was a shock. When I tried to contact Ecco, they have no customer service phone number available, their chat feature consistently says that there are no agents available, and so the only available option is through email (which takes days to receive a response). They do not accept exchanges and require you to pay for shipping for returns (which cost me $75 - they do not provide a return label and deduct it from your refund as many companies do). I returned the shoes with a tracking number (per their return form) and it says the package was delivered on December 16th to the warehouse. I contacted them at the end of December because I had not received my refund or even confirmation that they had received my return. In response, I was told to wait until after January 8th (nearly a month after they have received the item). It is now January 11th, I have not received my refund, confirmation of my return, their chat feature still says that there are no agents available, and the only way I have to contact them is through email. I WILL NOT buy anything from Ecco again. This is absolutely abysmal service.”

Posted 4 months ago

“It is about customers service,Milford Mall North Shore Pure harassment by the saleswoman, unprecedented We came to exchange purchased sneakers, which I bought the day before, for some others that I had tried on but didn't buy, and I decided that I would like them to be more expensive but stronger and better for my feet. We didn't succeed, the saleswoman thought that I had to try on the sneakers again so that I wouldn't have to come and change them every day, brazenly and rudely, we didn't explain ourselves, we took the money and left.”

Posted 4 months ago

“I used to love ecco shoes. Now, not only is the quality cheap, but their c/s is awful. i returned a pair of shoes using the label they sent me. They never received them, ok, that happens, but not only would they not refund my cc, but they would not even give me store credit. Or even a discount on a future purchase. So I'm out a pair of shoes and the money I paid for them. I don't blame the rep actually, I blame company policy. I will not buy from Ecco again.”

Posted 4 months ago

“I have owned 2 pairs of Ecco shoes and the soles of both disintegrated at incredible speed. I wore the 2nd pair for the first time yesterday and have left a trail of chunks of the soles behind me after waking just about 50 yards. Ecco refused to replace them because the warranty ran out. They must have has countless reclamations like mine.”

Posted 5 months ago

“Do not order shoes from Ecco.com. I purchased 3 pair of shoes and had to return them. It has been more than 15 days since they received the items back and I have not received any word on my refund or even a confirmation that they received them (tracking shows that they have). Sent an email asking about refund and have not received a return email. I will never buy from them online again!”

Posted 5 months ago

“ECCO did not honor their link discount sent by text on or around Black Friday. I forwarded the original. The reply from customer service was, "no, that model is not included" (men's soft 7). The $ thing, plus, they generally run a full size large over what they say is the US equivalent, is a deal breaker. I will look elsewhere. There's plenty of other shoe manufactures.”

Posted 5 months ago

“Do not order online from ecco shoes website, it's pure garbage. I would rate it under 0 if i could. No customer service, no way to get some customer support and know if or when my shoes will be delivered, EXTREMELY FRUSTRATING”

Posted 5 months ago

“I ordered my item over 2 weeks ago and there is no way to know if or when my shoes will be shipped. So fare, i've received only the moisturizer (worth 6$), but no shoes. I have sent a few requests on there website and absolutely NO ANSWER!!!!! EXTREMELY FRUSTRATING!!!!!”

Posted 5 months ago

“i've placed online order on 17/Nov , since i have an acct with ecco, when i logged in didn't realize there were 2 more shoes that i saved long time ago was sitting in the basket, so i end up ordering 3 same shoes instead of one. right away i called the customer service, no one answer, left message no one call me back till today Monday! i also left message on their chat friday, talked to one of customer service and she assure me that my order has been cancelled that i will be receiving confirmation via email. again no news! never got the email, till yesterday Sunday after 2 days later, an email apologizing that they couldnt cancel the order . seriously, your online customer service is worse! no one to answer or not a call back. if you ever have issue, forget calling the customer service line! no one will be there to assist you!”

Posted 6 months ago

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ECCO Shoes is rated 1.9 based on 192 reviews