Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,594 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,594 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been ordering my ecigs from ET USA for nearly a year now, love the tracking so I can see where my delivery is located. And returns are conveniently done.”

Helpful Report

Posted 6 years ago

Hi DeVal, Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Leonard Customer Care

Posted 6 years ago

“My #1 vape resource”

Helpful Report

Posted 6 years ago

Hi, We are happy to hear you’ve enjoyed your experience with us! We work hard to maintain the best possible customer experience. We hope you’ll continue to choose us for all of your future vaping needs! Best, Leonard Customer Care

Posted 6 years ago

“I order Juul Pods and have never had any problems with the pods themselves but they are always out of stock of the mango pods which is kind of a bummer so I have to settle for mint. Their customer support response time is really fast and they’re helpful for the most part. 4 instead of 5 because of the stock issues and whenever you sign up for the email notification they send it right away but only 2 come in stock at a time which is kind of pointless to even email about in my opinion but other than that I highly recommend them.”

Helpful Report

Posted 6 years ago

Hi Jennifer, We are happy to hear you’ve enjoyed your experience with us! We work hard to maintain the best possible customer experience. We hope you’ll continue to choose us for all of your future vaping needs! Best, Leonard Customer Care

Posted 6 years ago

“Very quick in delivery and perfect condition”

Helpful Report

Posted 6 years ago

Hi Karina, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Leonard Customer Care

Posted 6 years ago

“Everything out when they said they would. One of the boxes for my fluid came broken (just the box, not the bottle inside), but apart from that, all good!”

Helpful Report

Posted 6 years ago

Hi Dawn, We are happy to hear you’ve enjoyed your experience with us! We work hard to maintain the best possible customer experience. We hope you’ll continue to choose us for all of your future vaping needs! Best, Leonard Customer Care

Posted 6 years ago

“Great prices and free shipping over 20 dollars. Items arrived quickly as well.”

Helpful Report

Posted 6 years ago

Hi Mac, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Leonard Customer Care

Posted 6 years ago

“Thankyou for sending a new boulder rock vape pen,the first worked 2 days and the new one doe'st work at all.I give up! R.L.Robinson”

Helpful Report

Posted 6 years ago

Hi Rebecca, We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Best, Leonard Customer Care

Posted 6 years ago

“Shipping is absolutely the best.”

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Posted 6 years ago

Hi, Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Leonard Customer Care

Posted 6 years ago

“Great. Very Happy with product, but have some problems with the chargers”

Helpful Report

Posted 6 years ago

Hi Marie, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! In addition, you can contact our customer support team at https://www.electrictobacconist.com/help if you need assistance with any part of your order. Best, Leonard Customer Care

Posted 6 years ago

“Very professional and straight forward. Look likes I will be ordering from them again.”

Helpful Report

Posted 6 years ago

Hi Miles, We are happy to hear you’ve enjoyed your experience with us! We work hard to maintain the best possible customer experience. We hope you’ll continue to choose us for all of your future vaping needs! Best, Leonard Customer Care

Posted 6 years ago

“Everything was fine. fast shipping. Only thing is that the SMok device Is not working.”

Helpful Report

Posted 6 years ago

Hi Nicole, Thanks for the review! Our warehouse works hard to get all orders out same-day. If you ever have any problems with your order feel free to reach out to our customer care team via our helpdesk and we will assist you promptly. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Good service”

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Posted 6 years ago

“The prices are decent and they have a lot of options. I also like that they’re 18+ instead of 21!”

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Posted 6 years ago

“Have bought two vape pens from here and each were cheap, reliable, and arrived quickly ! love the purchases, and i got a free juice with each one !”

Helpful Report

Posted 6 years ago

Hi Gwendolyn, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“My package arrived well packed and on time. However one of the deals was not applied, so keep an eye on your checkout total.”

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Posted 6 years ago

“I was happy just took a while to get what I ordered..”

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Posted 6 years ago

“I love the prices for all the pods and like love the random deals they sometimes have. I do wish for more pod systems. Overall the best site for vape.”

Helpful Report

Posted 6 years ago

“Really liked it. Shipping was relatively quick. Only two complaints are that I had to make 2 separate purchases to use 2 coupon codes, and they don't work on weekends, so I had to wait until Monday to get a shipping code.”

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Posted 6 years ago

“Orders are processed quick, and shipping to california is usually a few days on the standard shipping.”

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Posted 6 years ago

“Quick ease of ordering is very nice, unfortunately I can only purchase five packs at a time which is a little inconvenient to do almost on a weekly basis. It would be nice to purchase more at one time.”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,594 reviews