Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice dress, sent out quickly. But unfortunately it’s too long so needs to be returned. It’s annoying free returns aren’t offered as it then cost me £3 to sent it back”

Helpful Report

Posted 6 years ago

Hi There thank you for the review, we are in the midst of discussions with Royal Mail to be able to offer free returns. Being a small company we have to make sure the sums stack up for us. Fingers crossed when you order from us next time they will be in place. Thanks again for the feedback and have a great weekend.

Posted 6 years ago

“Love my skirt 💖💖 and would purchase again from Elsie's Attic.”

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Posted 6 years ago

Hi Natalie Thank you for the lovely review. x

Posted 6 years ago

“The tie dye jumpsuit is lovely. However the star print ‘jean’ type trouser was suppose to fit 8-16 I’m a 12 and they just say fit”

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Posted 6 years ago

Hi Lynne Thank you so much for the order and the review.... Glad to hear you like your jumpsuit. With regard to the trousers... We are currently working with our suppliers To make sure the sizing is perfect. Thanks again

Posted 6 years ago

“Easy to navigate website, fast service, nice quality clothes”

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Posted 6 years ago

Hi There Thank you for the lovely review... x

Posted 6 years ago

“Clothes were great but the trousers smelt really funny. Smelt like chemicals and cheap glue. I am going to wash them first but smell is really foul”

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Posted 6 years ago

“Lovely dress purchased”

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Posted 6 years ago

“Absolutely love it x”

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Posted 6 years ago

“Quick delivery, website a little tricky when trying to complete a return. Managed eventually. Love the dress I kept.”

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Posted 6 years ago

“Easy to order, quick delivery”

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Posted 6 years ago

“First time ordering. Goods delivered as shown in images. Would order again.”

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Posted 6 years ago

“Item is good quality, fits well. The order was completed and despatched quickly.”

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Posted 6 years ago

“Jumpsuit was lovely, but the straps were way too short so I really struggled to get it on and it came up really high. I really liked it though so my mum added extra material to the straps and now they’re adjustable. It’s worth noting that I do have a long body so probably wouldn’t be an issue for most people.”

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Posted 6 years ago

“The items I ordered were lovely. Unfortunately I had to return two items due to one having a stain and another with ripped / frayed stitching. I received a partial refund for the return postage which was very nice. Would shop again as I love the quality of the clothes. Very good value”

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Posted 6 years ago

“Dress looks amazing on, great print but fabric is kinda cheap which is disappointing given the price. The frill at the hip doesn’t have any backing either. Absolutely loved the cut though.”

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Posted 6 years ago

Hi Jessica Thank you for your order and review... Its great to hear you love your dress... Apologies you feel the fabric is cheap.. We check all the garments when they arrive but it seems we may have missed one on this occasion. Thanks once again for taking the time to leave a review. Have a great day

Posted 6 years ago

“The dress I ordered is beautiful and looks lovely on but the stitching could be better for the price I paid for the dress.”

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Posted 6 years ago

Hi Elizabeth Thank you for the review and the order.... I am sorry to hear you're not entirely happy with the dress... If the item is faulty you can return to exchange... If you would like to contact me on steve@elsiesattic.co.uk I will try and help further. Many thanks again

Posted 6 years ago

“Service was good and fast, only down side is having to pay to send your returns back. Xxx”

Helpful Report

Posted 6 years ago

Hi Emma Thank you very much for the order and the feedback.. The returns issue is one we are currently in discussions with RM about but being a small company we have to make sure the sums stack up for us... Please watch this space... x

Posted 6 years ago

“Sent the wrong item, emailed them and this was corrected. Probably better to email than call but can’t quibble about their email response times”

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Posted 7 years ago

Hi There Thank you for leaving the review... Apologies that your original order was incorrect but I am also pleased that it was rectified swiftly. I do hope you would choose to shop with us again Have a great day.

Posted 6 years ago

“The dress was really good and fit perfectly on me. The postage time was excellent. Only reason for 4 stars instead of 5 is that the fabric is not the best it could be, though it's easily ironed etc. Totally recommended.”

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Posted 7 years ago

Hi There Thank you for taking the time to leave a review. That's great to hear you would recommend us... Have a great day.

Posted 6 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews