Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice as always. Delivery could be quicker is my only negative.”

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Posted 6 years ago

Hi There Thank you for the review.

Posted 6 years ago

“Nice quality and good delivery”

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Posted 6 years ago

“Absolutely love the Mustard yellow batwing jumper and I got so many compliments when I wore it, will be buying it in burgundy next pay day 😍”

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Posted 6 years ago

“The dresses are always flattering”

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Posted 6 years ago

“Good. Rainbow dress should be hemmed and not overlocked otherwise it’s a nice dress.”

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Posted 6 years ago

Thanks so much for taking the time to leave us a review Gillian We're so happy to hear you like your new dress. We will take on board your comments about the hem. If you would like to discuss this with us further please do email us at help@elsiesattic.co.uk. Kind Wishes, Elsie's Attic

Posted 6 years ago

“I love the products especially the Tulle skirts which I’m using for my 2020 wedding that the bridesmaids will be wearing. I also own another two dresses from Elsie’s Attic which I got at the warehouse sale. How ever I feel the website needs a big overhaul, I don’t enjoy using it especially when looking at the dresses and there’s 25 pages to go through and many of the pages have 5 dresses which are all the same but different colours, rather than when on a dress you can then see the different dress colour options. It’s not a smooth website to use.”

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Posted 6 years ago

Thank you so much for taking the time to leave us a review, we really appreciate your feedback and will take on board your comments about the website. We're always looking at ways to improve our customer experience so all feedback is gratefully received. Thrilled to hear you love our products. Kind Regards, Elsie's Attic.

Posted 6 years ago

“Easy to order No email re delivery date No returns label had to print Item too big”

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Posted 6 years ago

Good Afternoon, So sorry to hear you experienced some issues with your order. Please do email us at help@elsiesattic.co.uk if you would like to discuss this further, we'd love to hear from you. Kind Wishes, Elsie's Attic.

Posted 6 years ago

“Great range, unfortunately sizing is a bit off but I think it’s the range of suppliers they deal with that means it does alternate! However, free returns makes this shop a winner who treasure their customers!”

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Posted 6 years ago

Thanks so much for your lovely review Helen. We really appreciate your comments on sizing and are thrilled to hear you're using our new free returns service. Have a great day. Kind Wishes, Elsie's Attic x

Posted 6 years ago

“My order was responded to and dispatched promptly, unfortunately the quality of the material and stitching was poor so I returned the item”

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Posted 6 years ago

Hi Julia, Thanks so much for taking the time to leave a review, we really appreciate your feedback. So sorry to hear about the issues with your order. If you would like to discuss it further please contact us at help@elsiesattic.co.uk. Kind Regards, Elsie's Attic

Posted 6 years ago

“Item as described. Brilliant service”

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Posted 6 years ago

Good Afternoon Tanya, Thank you for your feedback, we love to hear from our customers. Kind regards Gemma

Posted 6 years ago

“Lovely jumpsuit, good communication and delivered in reasonable time :)”

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Posted 6 years ago

Hi there, Thank you for taking the time to review us. Have a lovely day. Kind regards Gemma

Posted 6 years ago

“Lovely dress which arrived promptly, just unfortunate it doesn't look great on me really! That's the downside of shopping online, it cost me for delivery but would also cost to send back. The fit was accurate for the sizing and the dress looks well made.”

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Posted 6 years ago

Hello, Thank you for your feedback we appreciate it. We have now reviewed our returns policy to include free returns. Have a lovely day. Kind regards Gemma

Posted 6 years ago

“Items arrived quickly, and the communication was good letting me know that the order has been received and dispatched. My only criticism is having to pay to return items - it puts me off making more purchases, which is a shame as Elsie’a Attic has such lovely dresses!”

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Posted 6 years ago

Hi Claire Thank you so much for our fabulous feedback! We appreciate it, and thanks again for your order. We have now reviewed our returns policy and now include free UK returns :) Have a lovely day. Kind regards Gemma

Posted 6 years ago

“Ordered 2 jumpsuits which unfortunately didn't look great on so had to return them. Stitching was poor on one also. But by the by my only real gripe is the delivery charges to return items. Maybe you could consider membership plans like asos where you get free delivery and returns for an annual fee? It puts me off ordering again as it was nearly £10 for nothing in the end sadly. Still love checking out your site though.”

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Posted 6 years ago

Good Afternoon Tracey, Thank you for your feedback, we love to hear from our customers. We have now reviewed our returns policy to include free UK returns :) Kind regards Gemma

Posted 6 years ago

“Just wish there was a bigger selection of goods, but extremely pleased with the bag I bought.”

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Posted 6 years ago

Good Afternoon, Thank you for your feedback, we love to hear from our customers. We are currently expanding into more and more items :) Kind regards Gemma

Posted 6 years ago

“Really fast service,clothing of good quality .”

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Posted 6 years ago

Hello, Thank you for your feedback we appreciate it. Have a lovely day. Kind regards Gemma

Posted 6 years ago

“Bought a lovely summery loose fitting jumpsuit. Not TOO low cut as many “one size fits all” styles often are (i’m Size 14) Promt delivery and great product.”

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Posted 6 years ago

Hi Caroline Thank you so much for our fabulous feedback! We appreciate it, and thanks again for your order. Have a lovely day. Kind regards Gemma

Posted 6 years ago

“Dress was lovely but rather tight on upper arms, which I have had to alter.”

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Posted 6 years ago

“very pleased with dress,expecially the sales. Price tag”

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Posted 6 years ago

“Email about delivery didn’t arrive in the stated 1-2 days so emailed and prompt response about shipping.”

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Posted 6 years ago

Hi There Thank you for the review, Sometimes our confirmation emails like to hide in junk and spam folders... Apologies for any inconvenience.

Posted 6 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews