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Etsy Reviews

2.2 Rating 590 Reviews

30 %

of reviewers recommend Etsy

Company Reviews

2.2

Based on 590 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase did not arrive & did not have a tracking receipt. I requested a refund . I've been told that the refund was made & a receipt that states this but it was not credited back to my credit card , so where is it??? After multiple attempts to find this out, I still don't know. This is not a good business model. Unless I can resolve this somehow, I would not recommend etsy to anyone.”

Posted 2 years ago

“The supplier I bought earing from BeautifulJewelsAU sent me a pair of earrings that she claimed were hand made and are not, selling them for one and a half time the price that are actually being sold at my local chemist, $10, and this supplier is selling for $25. They are exactly the same earrings, when I pointed this out and asked for some retribution, the supplier quickly contacted Etsy and Etsy has blocked me from my account, as I went to log in to make a complaint to Etsy about this supplier. This had never ever happened to me as a consumer and I will be contacted the consumer tribunal to report them!”

Etsy 1 star review on 28th April 2022

Etsy 1 star review on 28th April 2022

Posted 2 years ago

“I was an etsy customer for many years before I decided to open up my shop on etsy.com in 2020 because the family I worked for left for a while due to the pandemic. At first I started selling face masks which used to be the most popular item in my shop. Eventually I learned how to sew dresses that fit Barbie dolls and for a while they were selling very well. I was proud of myself and all of the hard work I put into making everything. Recently the Barbie dresses that I made myself were being deleted from my etsy shop and I didn't know why until I got an email from etsy saying the listings for some of the Barbie dresses I made myself were being removed because of copyright claims. I didn't steal anything from the company that makes Barbie dolls and their clothing. To avoid more of my Barbie dresses listings being removed by etsy themselves I made the hard choice to delete them myself so I wouldn't get into trouble. Also getting a hold of etsy to ask them why was this happening to me is impossible. The phone number is no longer in service and there is no live chat. As for emailing etsy customer service you can forget about that because they either take too long to answer of they don't answer at all. When the phone number for etsy customer service was still activated I was able to talk to a person and solve whatever problem I was having with my shop in no time. To be honest etsy.com has gone downhill and I don't think it's worth having a shop on etsy let alone buying anything from that website anymore. If etsy.com were to shut down it wouldn't bother me because it would be one less website the world wouldn't need that doesn't offer good customer service.”

Posted 2 years ago

“Received my products, earrings & plant pot promptly, next day delivery from Pipitcrafts, Holmfirth. Excellent , reliable service!”

Posted 2 years ago

“Ordered a large outdoor wreath (30+ inches in diameter) and received a small, hideous plastic wreath in a beat up box! It wasn't until I had placed the order that I realized my order would be shipped from China. I knew immediately, I was in trouble. I knew I would be waiting a month or more before I would receive my wreath, which I wanted to display for Easter. It was after Easter and several emails to the company that I finally received a what I could not believe had been sent. What's confusing is there is a second label with a California address. The box looks as if it's been opened and resealed. I am confused as to the purpose of that second shipping label. Everything that happened screams SCAM!! I was told I could ship the item back... at my expense! And to explain why I am returning the item. I told them IT'S NOT THE ITEM I ORDERED. It doesn't matter, I've been scammed and there is no possibility to correct this experience.”

Posted 2 years ago

“This company is horrible! They deactivated my account because they said that I was copyrighting.. I'm a graphic artist and I created all my designs hand drawn.. I didn't copyright anything. And when I went to go and write an email, no response. They have a phone number, but when you call them, it tells you to send them an email which they never get back to. I tried to set up another shop (after waiting 6 months) and they shut that down too. Save your time and effort Because their customer service is absolutely ridiculous.”

Posted 2 years ago

“Absolutely awful customer service. It's been weeks now and my issue has still not been resolved. When I try the chat option, I automatically get disconnected after 30 mins or so. Tried the email option too and still waiting on a reply.”

Posted 2 years ago

“Placed order. Should have been delivered 10 days. Been almost 4 weeks. Contacted them. They said order was finished and will ship next morning. 5 days later they said same thing. Caution I feel I was scammed.”

Posted 2 years ago

“So many great shops are leaving or have left. Fee increases and lack of customer support are driving me from the site. I want to support independent makers, not pay a huge company to keep taking advantage of everyone.”

Posted 2 years ago

“Worst customer service ever who refund scam buyers when items have been delivered with tracking. No wonder you have the worst reviews ever.”

Posted 2 years ago

“I am a new seller on Etsy. Do not sell anything on Etsy! I sold 3 Dessert Candles. Never seen any money in my account. They said" Your sales covered your fees. And now in order for me to close my account I have to pay $6.88 . Unbelievable!! This company is the biggest scam I have ever seen. They charge you for this and for that. You will be giving your products away! Never Ever sell anything on Etsy!!!!!!!! Please read reviews. I wished I would have looked at reviews first!!!!!”

Posted 2 years ago

“Hi. I received my order. I have to say its the worst, diabolical quality knock off I have ever seen. £15 for a 50 pence cup is absolutely frightening. The colour of a print is shockingly bad. Not uniform, fades in one out. Massive void where the handle is. Really, really embarrassing product to give as a present. Please see attached. Quality products is on the left.”

Etsy 1 star review on 3rd April 2022

Etsy 1 star review on 3rd April 2022

Posted 2 years ago

“Terrible customer service! I needed to return a bracelet (within the time frame) and I spent an HOUR trying to find someone at Etsy to contact. The seller had a bogus email address. It kept bringing me back to the same pages which were of no help AT ALL! I just want to return this darn bracelet and get my money back! I will never do business with Etsy again!”

Posted 2 years ago

“I sell and have purchased on Etsy..i've been charged double in Fee's for listings, purchased ads to boost my listing, but could never even find my ad, If you type in my store name...its non existant..why am I stoll paying these people? They havecwayvto many over seas sellers, for my little store to even be noticed. Etsy has absolutly no one to contact for any issues. Sure wish someone would make another honest site for sellers”

Posted 2 years ago

“I bought the personalised family tree My order came within a few days ,even after I emailed to add extra people on When it came I realised there was one person missing .totally my fault.i emailed them they got straight back to me and sending the personlised heart out to add to my tree Customer service is second to non Excellent service through out I would recommend this company and without a doubt I will be making more purchases Donna”

Posted 2 years ago

“After a mix up by Vertu gallery Simon couldn’t have been more helpful and in fact offered to sell me the Warhol print at a greatly reduced price which I accepted .I wouldn’t hesitate to recommend them to anyone looking for a modern print .”

Posted 2 years ago

“I ordered a colorful spring wreath from ETSY on 3-6-22. There were two co. names including "Farmhouse Colorful Cottage", and "ETSYVIP". After 2 weeks I had not heard anything so I wrote an email to ETSYVIP asking why my order was taking so long. I received an email the next day stating that my order was on its way. Using that email I tracked my order and it stated that my order left Shanghi China on 3-22-22. I thought this co. was in the USA!! I then looked at my VISA PAYPAL bill and it stated that my order was paid to "RUDETRADING" Co. on 3-7-22. I am extremely upset, and I still have not received my order!!”

Posted 2 years ago

“Horrible experience, the vendor took my money and never shipped they placed a shipping label and it never shipped Esty does absolutely NOTHING TO HELP I never wanted to be the person to write a bad review but this is going on way too much..thank goodness for Paypal if I hadn't reported this the vendor would not have contacted me. DON'T SHOP ON THIS SITE PLEASE”

Posted 2 years ago

“They allow scammers! They don’t properly vet their sellers. I got scammed out of $312.50.”

Posted 2 years ago

“Etsy charges crazy amounts to sell items on their site”

Posted 2 years ago

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Etsy is rated 2.2 based on 590 reviews