Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

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“thankysftdgfbvggxc”

Helpful Report

Posted 2 years ago

“I was very happy with my hand made personalised Navy photo album! It came out great! I love it and supporting small businesses is another plus. Thank you so much. I would definitely recommend you to family and friends.”

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Posted 2 years ago

“It may be a good place to sell homemade items but the plants and seeds sales are mostly fraudulent and mainly listed by resellers who have no background in horticulture at all and do not know and have no way of knowing what they are selling. The customer service for sellers is almost as bad as that other evil site that starts with E. They have lied to me twice about how much fees will be, they sign you up automatically for extra fees so you risk getting hit with 50% fees. Listing is difficult, awkward, time consuming and very frustrating. I do not even try to make a listing from scratch since it never works for some unknown reason. Stats are useless as they count all my visits to edit or copy my listings as "views". Customer service sucks. It is extremely difficult to impossible to contact them and they are very slow at answering or helping. I have recently wasted a huge amount of time changing my bank because they made it impossible to do it. Then they cancelled one of my very common bulbs for being "prohibited", they have no idea what a plant is, no business determining what is or not prohibited to sell and many other sellers are selling the same species. Those idiots there at Etsy it are clueless to spot blatant plant fraud and too stupid to attempt to police horticultural items. It is very misleading advertising since they consider all plants to be "homemade" when most are resellers who buy from the cheapest and worst wholesalers out there. Some are blatant fraud to a horticultural eye. As a grower and breeder nothing beats your own website, but as the internet evolves the hassles and cost and constant "upgrades" have killed my business. It gets way to expensive to keep having changes all the time, and no grower has time for that stupid social media BS. There is no time or money for advertising for a real grower. I charge 2X or more on my items on etsy since so many are paying so much for fake or mystery plants. Since it is so much time and trouble I charge much more. Etsy like the other evil site they copied is censoring plants they have no business censoring, my plants and bulbs are not illegal, and they are not qualified to even know that either. And my seed is real, but I wholesale it now to real seed companies which is more profitable, funny how none of the seed I buy on those sites like etsy and ebafia never germinates.”

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Posted 3 years ago

“I've bought a lot of goods from these guys and the service has been very good”

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Posted 3 years ago

“Coin collector. ETSY has sellers selling counterfeit 1943 Steel Pennie’s . The Seller says they are Steel Pennie’s. 3 for $4.50 These are counterfeit. Etsy knows and yet they allow scammers and counterfeiters to steal from the people. Etsy says they will return your money but what about my LEGAL FEES For possessing counterfeit US currency. Legally Etsy and the Sellers Partners. Etsy could protect it’s customers by reviewing all currency offers, and it should, instead of providing criminals a place to criminally involve unaware customers. Danny D”

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Posted 3 years ago

“very happy ! they went the extra mile”

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Posted 3 years ago

“I bought a wrist watch its foulty does not work. The company is frouder scam. I recomond don't shop anything.”

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Posted 3 years ago

“Big misunderstanding here. I reviewed as I hadn't received my order or any response. Then discovered the seller was in USA She responded and unfortunately my order had been lost. In royal mail. I had ordered a medalion Gemini. As soon as Ellen the seller returned she replaced it. I have now received it very pleased 😀”

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Posted 3 years ago

“This site closes all access to a customer who does not have an account, I closed my account on their site because I am not interested in buying from this place ,unfortunately I have orders that are still open , I have no way to check what's up with the orders, unless I create(reopen ) an account . I hope you understand the type and quality of their attitude towards the customer, you have been warned, think carefully before you buy”

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Posted 3 years ago

“Second time buying from Etsy, we bought x 4 Lords & Labradors Large Four Panel Wooden Pet Gate Doggie Stopper With Metal Bars, for an special event, however only x3 delivered, we made the representation but they blame to the Delivery service company (DPD)”

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Posted 3 years ago

“Etsy allows "bad sellers" to reinvent themselves on its site. Purchased a 800 plus coffee table from aryat studio never arrived paypal gave me the money back. Contacted seller just said sorry a glitch I ordered again "my bad" this time no coffee table and no refund out hundreds. They were not see again on etsy until a month ago same coffee table pic, out of Bulgaria different name TerraBG new name of seller not vlad or angelina but same bad seller, buyer beware of this shop they take your money and no product string you along for months about shipping probs and etsy does Nothing and they are selling again under new fictitious names.”

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Posted 3 years ago

“Despite having clear policies prohibiting the resale of items, many of the sellers on Etsy are simply reselling Amazon products. After wanting to support a small business and I received a marked-up Amazon item in its original Amazon packaging. Etsy doesn't seem to care to enforce its own policies and Etsy does not provide good support in resolving disputes with sellers.”

Helpful Report

Posted 3 years ago

“Etsy will withhold and STEAL your funds DO NOT TRUST I was a seller on Etsy. I was accused of violating Etsy policies, my account was subsequently banned. I received automated e-mail messages in response to my appeal. The accusations made against me were completely invalid and hypocritical. Thousands of listings for the item I was banned for selling are still being sold by others on the website. Etsy STOLE all of the money that they were withholding from me and had not payed me yet, then blocked me from logging into my account. I DO NOT RECOMMEND THIS PLATFORM, try Amazon etc. instead. HORRIBLE!”

Helpful Report

Posted 3 years ago

“Customer support is the worst that I have ever delt with. I will never order anything on etsy again. thanks etsy for not even having phone numbers for some simple questions. I will take my broken product and call it a "a lesson learned".”

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Posted 3 years ago

“Bought some items that were not high quality as advertised and expected. plus, unauthorized monthly charges were on bank card as "subscription", even after it was requested to be cancel months before. Not trustworthy”

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Posted 3 years ago

“Someone used my son’s stolen credit card to purchase some crocs had it shipped to a different address then sent my son a crappy pair of flipflops and Etsy refused a us a refund because the said that someone in my house made the purchase I was like of course it is under my son’s name his info was stolen”

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Posted 3 years ago

“What a joke !! Purchased from a seller over two weeks ago no communication for a personalised candle !! Not delivered , taken the money and nobody does anything about it! I’ve lost my money now !! Do not order through Etsy- you have been warned”

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Posted 3 years ago

“I could not be more happier with my purchase. Samantha was very accommodating with my requirements for a memorial plaque, sending me a preview and making alterations as requested. I received my purchase within three days of my order. Absolutely delighted and emotional at the same time… thank you😊”

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Posted 3 years ago

“Open an Etsy store 3 months ago, and now I can’t find nor can I get in touch with Etsy. Customer Service is horrible. There is no one to help you. I’m really frustrated. At this point I just want to close my account.”

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Posted 3 years ago

“I did not receive my order 760AUD worth adn seller stopped responding. No refund . Customer support did nothing”

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Posted 3 years ago

Etsy is rated 2.1 based on 643 reviews