Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sell and have purchased on Etsy..i've been charged double in Fee's for listings, purchased ads to boost my listing, but could never even find my ad, If you type in my store name...its non existant..why am I stoll paying these people? They havecwayvto many over seas sellers, for my little store to even be noticed. Etsy has absolutly no one to contact for any issues. Sure wish someone would make another honest site for sellers”

Helpful Report

Posted 3 years ago

“I bought the personalised family tree My order came within a few days ,even after I emailed to add extra people on When it came I realised there was one person missing .totally my fault.i emailed them they got straight back to me and sending the personlised heart out to add to my tree Customer service is second to non Excellent service through out I would recommend this company and without a doubt I will be making more purchases Donna”

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Posted 3 years ago

“After a mix up by Vertu gallery Simon couldn’t have been more helpful and in fact offered to sell me the Warhol print at a greatly reduced price which I accepted .I wouldn’t hesitate to recommend them to anyone looking for a modern print .”

Helpful Report

Posted 3 years ago

“I ordered a colorful spring wreath from ETSY on 3-6-22. There were two co. names including "Farmhouse Colorful Cottage", and "ETSYVIP". After 2 weeks I had not heard anything so I wrote an email to ETSYVIP asking why my order was taking so long. I received an email the next day stating that my order was on its way. Using that email I tracked my order and it stated that my order left Shanghi China on 3-22-22. I thought this co. was in the USA!! I then looked at my VISA PAYPAL bill and it stated that my order was paid to "RUDETRADING" Co. on 3-7-22. I am extremely upset, and I still have not received my order!!”

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Posted 3 years ago

“Horrible experience, the vendor took my money and never shipped they placed a shipping label and it never shipped Esty does absolutely NOTHING TO HELP I never wanted to be the person to write a bad review but this is going on way too much..thank goodness for Paypal if I hadn't reported this the vendor would not have contacted me. DON'T SHOP ON THIS SITE PLEASE”

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Posted 3 years ago

“They allow scammers! They don’t properly vet their sellers. I got scammed out of $312.50.”

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Posted 3 years ago

“Etsy charges crazy amounts to sell items on their site”

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Posted 3 years ago

“Just received my earrings from crafthut Cornwall they are beautiful will be ordering more .they were delivered in record time in a lovely box thank you so much gloria”

Helpful Report

Posted 3 years ago

“If you want to pay inflated prices for Chinese AliExpress goods, then this is the place to go. Most of the 'artisan' products are cheap rubbish that are even cheaper on eBay let alone buying direct from China. There are a few genuine traders but most are now junksters.”

Helpful Report

Posted 3 years ago

“My Etsy account was closed for no reason and Etsy refuses to say why. They only say that there are similarities with another account they closed, so they’re closing mine too. Years of work just vanished. Do not build a business on this platform because you will wake up one day with no business at all. I see a lot of people from Russia with the same problem. I’m from the UK, but what I think is that Etsy linked my account with a Russian business with similar name. Regardless of where I’m from, it is unacceptable for a platform to leave so many people without an income, especially in such hard times. This platform must be boycotted.”

Helpful Report

Posted 3 years ago

“Etsy MUST be banned from internet platforms. No customer service unless you register? The business appears rogue and people are being scammed. If its not possible to refund via the original payment method you will get a voucher! What, so you can be scammed again? Outrageous business practices - you have to Register first to make a complaint!! Not likely. Bad, bad on-line sellers forum. AVOID at all costs. Not worth the hassle.”

Helpful Report

Posted 3 years ago

“They sell cheap China jewelry as handmade. About 50 percent of the site is not handmade”

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Posted 3 years ago

“There customer service is awful, I purchase from a vendor on there web site, I didn't receive it, opened a case, the vendor said they shipped it and showed a shipping label ( nothing else ) so Etsy closed the case and I was told to try PayPal to get my money back! I will never buy a thing using Etsy again ( Amazon ) all the way, if I had used Amazon I would have my product or a refund by now.”

Helpful Report

Posted 3 years ago

“ETSY, in my opinion, is the most CORRUPT business in the US. Think about it no real phone number to call, no address listed? They closed my shop in March 2020 during pandemic because of a Harvard "trademark" BUT check out Etsy now and search for Harvard products - it is all over Etsy? I had ONE Harvard tshirt for sale, ONE! I did it because there were so many other stores selling it. So my shop got shut down but all other stores can sell? ETSY, in my opinion, is a funnel for cheap products NOT handmade! How can one owner of a shop sell t-shirts but have 3 other shops? And is selling 40,000 tshirts a year!? That is a small business?! I HOPE THIS COMPANY GETS INVESTIGATED AND GETS SHUT DOWN !!!!! THEY ARE CLOSING SMALL BUSINESSES ACROSS THIS COUNTRY EVERY DAY!! It's vile and disgusting!! Their "luck" is going to run out! EXPOSE THEM EVERYONE!”

Helpful Report

Posted 3 years ago

“Etsy used to be reputable site with lots of honest merchants. Now it is no longer posssible for those of us who got scammed by dishonest merchants to reach etsy, the scammers are on it! First time a merchant takes my money and bails is the last time I shop with Etsy. What a shame!”

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Posted 3 years ago

“Absolutely terrible to deal with as a customer aswell. Zero customer service.”

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Posted 3 years ago

“Raising fees again? Laughable. If you’re trying to drive small businesses away from Etsy then this is the right way to do it! Raising fees when the fees are extortionate as it is, Etsy is about the investors only now and making a quick buck off the hard work of independent businesses all over the world. We don’t need fancy marketing or extra staff or whatever bs excuse they use for taking such massive cuts of sales. what we need is the money we get paid for our work and not to be having to up our prices to cover the fees that are lining the ceo & investors pockets. Used to be a great platform but now it’s just another ruled by greed & capitalising off the makers who made Etsy what it is today.”

Helpful Report

Posted 3 years ago

“Over the moon. Purchased mural / mosaic tiles. They were better then expected. Well pleased with the quality, the price, and how quickly we received them. I have purchased from Etsy before and will do so in the future. We'll done Etsy.”

Helpful Report

Posted 3 years ago

“I had an item stolen while in transit from the UK to US. Package arrived ripped open, item gone. Tried to deal with the seller who was completely unhelpful and kept making contradictions in her emails as to who handled the package. Etsy was of no assistance, I opened a case to try and get a refund,meanwhile I had notified the Police and Fedex. Etsy closed the case on me even after receiving all the information, saying that the item had been delivered there fore they could not help me! The seller was simply atrocious and refused to refund me. I have been left with opening a case with Fedex to try and get my moneyback. This is not the first problem I have had with ETsy. My advice, STAY AWAY FROM THIS SITE! There are simply no protections for buyers. I am out of pocket for $800 and now have to try and fight to get it back. I have never had these issues with Ebay or Poshmark!”

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Posted 3 years ago

“Today I shopped with Etsy for the first time. I created an account and made a purchase through MadMoonVintage. I purchase a mirror and it very clearly stated delivery from Poland to Australia was (included) free. That was until I purchased and paid for the item and the seller realised it was far too expensive to deliver to Australia so promptly refunded my money and relisted the item. The reason given was that due to Covid there are delivery problems and the item could not be posted. No other online stores anywhere in the world has made that excuse before. Australia is an island where there are planes operating into and out of the country on a regular basis. This poor excuse is very disappointing as this should be stated by the seller before the items is purchased and paid for. Etsy were simply did nothing and offered $15 as compensation. A dreadful first experience and will never recommend.”

Helpful Report

Posted 3 years ago

Etsy is rated 2.1 based on 643 reviews