Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called them about a store I could not find . they said the store was closed. I contacted the store and they were open. I had to search the store on Google. This is crazy Esty said they would follow up never did. The store owner says this is a big problem with etsy. She had discussed this with several others. They are moving the store.”

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Posted 3 years ago

“an extremely irritating website. try to stay on this site for more than a few minutes and the site freezes, have to go out then come back in to continue. have tried on different browsers and different computers, always the same. shame really, there are some great shops on etsy but you need at least a half day and infinite patience to find what you want.”

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Posted 3 years ago

“Professional service, lovely person and well made hand-knit items, will definitely shop again!”

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Posted 3 years ago

“product never came was charged for shipping when i was not supposed to. Then they cancel an order . last time i order from them !!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“Presents made personal. Purchased from them and received email to say it had been dispatched and would be with me for 25th November.. On 27th November after not receiving I contacted Lauren who informed me that they were a few days behind and would be with me soon. I then received an email on 01/12/21 stating the product not in stock and didn't realise so would be a further delay of 2 weeks. When contacted to inform she had sent me a message with dispatch said thought it had but down to 1 member of staff. Clearly not dispatched so why notify me. Disgraceful,. Previously had fabulous experience with Etsy but this site and Lauren not professional at all and wouldn't recommend, disgraceful service.”

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Posted 3 years ago

“I made an Etsy purchase last night. This morning, I had two $300 purchases that were not mine using my credit card. Etsy was of no help in resolving the issue. Luckily my bank got involved but I had to cancel this credit card. I won’t use Etsy again and I won’t recommend to anyone. I’m really frustrated this wasn’t a secure site and that Etsy did nothing to resolve the problem.”

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Posted 3 years ago

“This site sucks and lies about what it has on hand”

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Posted 3 years ago

“Etsy does not even deserve one star. My account was recently hacked and someone started a business selling under my login. I could not longer acces my account because they added a 2 factor authentication to an unknown number. I tried multiple times to contact Etsy. Their lack of concern is horrifying. Do not do business with them. It is not safe!”

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Posted 3 years ago

“Great product from this store. wow, your product gives comfort to children and I a happy to give my new baby comfort from your 7 in 1 Baby Diaper Bag. thanks”

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Posted 3 years ago

“Always such lovely items on Etsy, brilliant presents and feels like such a personal online shop. Never had any problems”

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Posted 3 years ago

“I bought some head bands that are made for children that have hearing aids And they where lovely made well and held her aids in place well recommended”

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Posted 3 years ago

“I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.”

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Posted 3 years ago

“I think Etsy should take a look at products price and accountability for it. As a customer, I have noticed that products are too pricey (not sure why, perhaps etsy charges the seller) on their site. On the other hand, if you look at other websites it is much reasonable. There is no customer service of Etsy at all. The sellers asking price feels like a rip off. Even though they claim, the products are handmade but I do not think that is quite right.”

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Posted 3 years ago

“I contacted Carol at Carol H Designs who designs beautiful sterling silver and Swarovski Crystal jewelry. I had a concern about the "shade" of red bead for a bracelet that I was ordering. Carol immediately contacted me and displayed samples of the red beads for my approval. She then prepared a beautiful red/wine color crystal bead bracelet and included tiny silver interspersing beads and a lovely tiny red crystal dangling at end of the chain. Much care and love went into her work....and she followed up with me to ensure my satisfaction. It was a real delight working with Carol Designs at Etsy.”

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Posted 3 years ago

“very prompt in delivery and when I had issue with the product, I supplied a photo and it was dealt with that day!!”

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Posted 3 years ago

“Shame we only have limited sites ! They just play you along and take ever increasing fees”

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Posted 3 years ago

“They take my credit card information, and charged me over$1,000 that I did not make any purchase!!!!! Scam company!!!!”

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Posted 3 years ago

“Please please listen to me, you get ZERO support, you NEVER get responses to your emails, NO answers whatsoever. If you do decide to open an etsy shop....never count on them start a website of your own then when they decide to suspend your shop all you hard work and money is not gone. Personally i thought this was the greatest thing since sliced bread, the harder i worked the more orders i got then out of nowhere i was suspended, no reason no email and it has been a entire week of emailing, calling , begging for help. Had i known what i have found out from digging on forums ect....i never would have trusted etsy and given them my money. I am not alone but i can not speak for others all i can say is stay away if this is your income”

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Posted 3 years ago

“I'VE BOUGHT A PILLOW ON 23.10.2021 TODAY IS 28.10.2021 AND NO PILLOW. I'M ANGRY. CLOSE ETSY.”

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Posted 3 years ago

“I didn't receive my order, Etsy and the seller don't answer my messages. I lost my money and they don't care.”

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Posted 3 years ago

Etsy is rated 2.1 based on 643 reviews