Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Etsy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are a seller, stay away from here. They close your account with out any warning, and cause you to loose money. They close your account for selling the same stuff as other seller on there but only close yours.”

Helpful Report

Posted 3 years ago

“We purchased Winnie the Pooh switchplates for our adult bathroom...no children live in the home.Have had to replace twice in a year and a half. The original company name was Attitude me and is now Ak design. We reached out to this seller when they first failed and she acknowledged that the production failed and had updated the process.We purchased another set and they are filing again. That is two sets of switchplates in a year and a half. I have never had to replace andy switchplates in our home unless by choice and I have other custom plates.We reached out to the seller who was not interested in discussing this honestly but rather wanted receipt and order numbers.I do not usually keep records for items such as switch plates however this seller was aware of the issues we were having and assured us she had resolved the issue before we bought them again. Obviously based on the other reviews this company is not that interested in customer satisfaction and clearly this seller knows that...congratulations you saved 9.99 instead of helping a customer.”

Helpful Report

Posted 3 years ago

“Etsy doesn’t help at all with orders. Even after you show photos and documentation of issues.”

Helpful Report

Posted 3 years ago

“My husband ordered three jerseys and two came. Where is the third one. He tried contacting customer service, he even emailed but he was basically told it’s nothing they can do so he is just out of the money and a jersey. Poor business. We don’t have money to throw up a wild goose a$$.”

Helpful Report

Posted 3 years ago

“There is no customer service!!! I can't even begin to tell you about how very inefficient & unacceptable Etsys' so called help/customer service is . After 3 hours of trying to get help or talk to a person, I gave up ( on hold for almost an hour}and still no help. I will NEVER buy through them again!!Too bad there isn't a number lower than 1, perhaps a minus 10 or lower could express the total waste of time and effort just to place an order!! NEVER AGAIN”

Helpful Report

Posted 3 years ago

“Yes I would love to give 5 stars to my buddy Trooper and his mom on their Scented Pineycones I got mine in just over a week and do they ever smell good…And I got pictures on Trooper on each bag ..OJ Clove Spice ,Sleigh Ride”

Helpful Report

Posted 3 years ago

“Very biased. Gives preferential treatment based on ethnic class to sellers. Extremely racist.”

Helpful Report

Posted 3 years ago

“RACIST BASTARDS!!!!”

Helpful Report

Posted 3 years ago

“Etsy provides a great services to customers BUT TO sellers they are TERRIBLE so quick to issue a refund even when the products been shipped no support or contact at all.”

Helpful Report

Posted 3 years ago

“This is the email I sent to the Etsy "customer service." Shame on Etsy and the US Postal Service. "Please please please help me. I've made very few sales on Etsy, and was so excited when I made one to Coos Bay, Oregon. I was having trouble navigating the shipping label interface on your website, and ended up accidently ordering three labels. You have records that show I only made one sale to this individual in Oregon. I just received notification that my request for a refund was denied by the post office. They also have records that only one label was used. Not issuing a refund is stealing! I see the tagline for Etsy is, "Keep Commerce Human." Humans make mistakes. I hate to lose nearly $80 in fraudulent shipping charges at a time that I really need the money. "”

Helpful Report

Posted 3 years ago

“Scammers! Some sellers are great and some are scammers, I tried contacting the seller but have been blocked. Before I made the purchase I questions and the seller contacted me within minutes however after I made the purchase there has been no contact. They claimed to ship within the US but it took over a month to get my purchase. So I looker for the sellers name and the name John Doe appears on the return address label. etsy stated that the seller has to contact me within 48 hours after a question has been asked, That didn't happen. Avoid this company at all costs.”

Helpful Report

Posted 3 years ago

“My account was hacked and orders a bunch of stuff on my card. I canceled my card, however the person who hacked me changed my password. (They had access to my email associated to the account.) I was unable to log in, but was worried because they had access to addresses of myself, friends and family. Since there’s no number to call for Etsy customer service, I emailed them immediately. This was in November. I received a pointless automated email a weeks and a half , “advising” to change my person. I explained AGAIN why I wasn’t able to do that, and if there was anyway to flag or cancel my account. I still have yet to get a response and it’s about to be January.”

Helpful Report

Posted 3 years ago

“Been scammed and Etsy is just greedily holding and profiting off my money somewhere, taking their sweet time. There's 0 protection when you need it, shop on eBay or literally anywhere else.”

Helpful Report

Posted 3 years ago

“This is a company that is trying to compete with the BIG BOY on the block eBay and doing a very poor job of it. As a Buyer and Seller on Etsy, I was quick to realize that they do not have their act together. As a seller, the hits on my vintage toy items were insignificant, but they continued to charge me a monthly facility fee and there was no way to communicate with their customer service. On the buying side, I currently have a purchase that is stuck in limbo some place between Canada and my location in the U.S.A. and not only does Etsy not confirm my purchase, but makes it impossible to contact them. Etsy is a second class company and always will be. I would recommend that you take your online business to a safer more legitimate company and avoid the risks associated with Etsy. Bottom line just take a look at the rest of the reviews listed here, which solidify my points.”

Helpful Report

Posted 3 years ago

“As a seller on Etsy, I have had a very very bad experience overall with how they treat sellers and I do not advise selling on this platform. You are safer with much better reputable websites. Also their customer service is non existent so if you ever need help as a seller or a buyer you will struggle severely. Be warned.”

Helpful Report

Posted 3 years ago

“Threebumbleeshop very rude and disrespectful! Tried to tell me I received what I didn’t. Stay away from this seller, I am. First time dealing with Etsy, never again!”

Helpful Report

Posted 3 years ago

“Great company lots of different options”

Helpful Report

Posted 3 years ago

“My daughter and I attempted to order Christmas gifts for our family from two Etsy sellers. The first seller had something listed but when we ordered it, claimed they could not find the item. They offered to send us something similar instead. Suspecting a bait and switch scam, my daughter asked for a refund. One was given. The second seller caused even more trouble. After 6 days of not even seeing any shipping info, my daughter had to prompt the seller (LovelyLavenderRose) to ship the order, asking if it had been shipped or not. The seller made a lame excuse, that it was still being packaged. Then finally the item shown as having been "shipped." But there was no tracking number included. First the seller told my daughter to use the tracking number provided. But there is NO tracking number listed, my daughter tried to explain, through email. My daughter politely asked three times for the tracking number. First, the seller claimed Etsy would send the tracking info. Well, Etsy did not! All that showed on the site, (which you must create an account to log into!) was "Your order has shipped! We don't have any tracking info for this shipment." Then the seller used the excuse that because it was the weekend, a tracking number would not show. (But that has never happened on any legitimate buying site- there is ALWAYS a tracking number!) When my daughter asked again, now for the third time, the seller sent a screenshot of the tracking number, along with a scolding that "there was nothing she could do at this point" and that my daughter needed to "be patient and wait." Now all of a sudden, Etsy automatically sends an email that the product actually finally shipped, and the email finally includes a tracking number. I suspect that was because the seller finally shipped the order! If the seller had sent the tracking number manually, just given us the numbers as we had asked, it would have saved us all a whole lot of trouble! But it was clear that the seller simply did not want to ship the order, but rather hold onto our money! Finally, we received the order, LATE, after 11 days! The seller, not coincidentally, decided to put her store in vacation mode until "after the holidays" while all this was transpiring. So all we got at first was an automated "I'm away" email response. Scammy! And this is a seller claiming to be from the USA, TN! We seriously doubt that at this point! Long story longer, Esty is never worth this kind of hassle with scammy sellers who do not know how to communicate and a backwards selling platform which also makes no sense! Stay FAR AWAY from Etsy!!!”

Helpful Report

Posted 3 years ago

“I just want to tell you”

Helpful Report

Posted 3 years ago

“DON"T SELL ON ETSY IF YOU WANT TO GET PAID. THEY HOLD YOUR FUNDS FOR 45 DAYS EVEN IF SENT WITH TRACKING AND THE ITEM RECEIVED BY THE BUYER. WORSE THEY WILL ASK TO VERIFY YOUR ID/ACCOUNT AND FIND ANY MISTAKE TO POSTPONE AND TEMPORARILY BLOCK YOUR ACCOUNT. APART FROM SELLERS PUTTING RIDICULOUS PRICES ON ITEMS WHICH COST CENTS.”

Helpful Report

Posted 3 years ago

Etsy is rated 2.1 based on 643 reviews