Etsy Reviews

Name: Etsy
Rating: 2.13

2.1 Rating 650 Reviews

27 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.1

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“item received quickly, even though it was from overseas, and it was well packaged.”

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Posted 7 years ago

“Excellent prompt service. The 90th birthday engraved tumbler looks lovely and the postage packaging was very strong and very well packed. Very impressed. Thankyou. Will use you again in the future.”

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Posted 7 years ago

“My bespoke items of jewellery were exquisitely crafted from intoxicating sandalwood. I was consulted about design and production at every step of the process by the shop owner personally.”

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Posted 7 years ago

“Having purchased leather offcuts from a number of companies, I would rate this company as one of the best. The leather offcuts are gorgeous and do not have the overpowering chemical smell that accompanies leather off cuts from some other providers. They arrive rolled together as shown in the picture and not like sweepings from the showroom floor. They are also great value for money. The delivery is usually about 10-14 days but worth the wait.”

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Posted 7 years ago

“Everything is as advertised and packaged so well! Delivery is on time! Will order again and again from a Tattered Dream”

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Posted 7 years ago

“Beautiful. Great quality.”

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Posted 7 years ago

“She is lovely and provided us a fantastic, swift service and delivery of the loveliest handmade surgical scrub hats. The quality was fantastic and now we all look super funky in our animal print/pirate/patterned hats!”

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Posted 7 years ago

“Very easy to use. Loads of unique and individual sellers. Great to support independent business and artists.”

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Posted 7 years ago

“I order some custom Fathers Day Mugs and Mother's Day Mugs for my parents. They were perfect! Thank you Tracey!!!”

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Posted 7 years ago

“Lovely definitely shop there again. Fast delivery”

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Posted 7 years ago

“Great website for finding unique gifts for your loved ones. Everyone who sells on the site is very helpful. Love the site”

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Posted 7 years ago

“Great collection of individualised products, helps tremendously with any hobby.”

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Posted 7 years ago

“GingerooStore is a unique company (and lovely owner) where the owner makes hand-made very high quality jute bags featuring a design of your favourite dog. They are all hand made. My order arrived very quickly, well packaged and the bag was just lovely. I bought it as a Christmas present and the couple were absolutely thrilled with the bag. The bag a good large size and I will definitely buy again - I thoroughly recommend.”

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Posted 7 years ago

“We found the perfect calendar and Marina was such a lovely owner to order from -- not to mention it arrived as a brown paper package tied up with string!”

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Posted 7 years ago

“The products I oredered arrived quickly and are of the highest quality. Also not expensive at all”

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Posted 7 years ago

“Custom made gift. She liased with me over what I wanted. Product produced, sent and received within a few days. Great service.”

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Posted 7 years ago

“The products cam all the way from Iran, beautifully made and arrived so quick! have been buying from that particular shop for over a year now and yet to find a problem with any of the products! Such good quality, beautiful jewellery.”

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Posted 7 years ago

“They were able to personalise to my exact requirements and ensured that the item ws with me for the date I needed. They were friendly, helpful and fulfilled their promises”

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Posted 7 years ago

“Good web site, personalised ordering very good, delivery time excellent. Great products!”

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Posted 7 years ago

“Etsy has a huge range of gifts and ideas. The website is simple to use and the service was also clear and quick.”

Helpful Report

Posted 7 years ago

Etsy is rated 2.1 based on 650 reviews