Name: Etsy
Rating: 2.16

“DO NOT RELY YOUR BUSINESS ON ETSY Not a reliable platform for sellers AT ALL. They have repeatedly suspended accounts with NO communication highlighting the reasons. We have to raise a couple of cases but every single one remained unresponsive and marked completed after 10 days. Yet, no response received from them. We tried to call them but not successful. It is so shocking that they have withdrawn the amount for listing the products when the account is suspended and no one responds. It would be good to know at least the reason as to WHY? I read people's account suspended after 13 years of selling and no reason. This is ridiculous. Watch your self as to where you are spending your limited resource. All your efforts may disappear and no reason.”

Helpful Report

Posted 4 years ago

“S from Etsy's Marketplace Integrity team abuse and threaten small/newer seller. He suspend my shop and threaten me do not open any new accounts at Etsy, they will be closed immediately and without notice! This is very hurtful! If I have different hobbies and loves brings things to people, he himself closed the whole Etsy door to me completely! He did not listen or read any of my explains, not patient! Not nice at all! Compared to Amazon customer service, Etsy should not have someone like him as an employee. Etsy is a platform between buyer and seller, not GOD to decide the death or life! He is overpowered! If seller needs edits or amendments, it's should be doable! Not just closed without a word! Or not just shut him off forever! Who gave him a right like a GOD? You say I did not make the products myself, but I designed it most of them. Handmade is handmade! It's not means just leave there then machine finished all! And also on ETSY at least 50% did not make or design themselves. They are selling thousands of them, made a fortune by years. Where is your eyes? How you did not see it? He doesn't have any knowledge about production! In his knowledge, all the handmade masks is just produced at kitchen by housewives. Not knowing products need to be better quality, nicer and more reasonable price with time going on! He doesn't know anything, but just want to use his "Right" to act like a GOD at Etsy!”

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Posted 4 years ago

“Horrible product do not buy! We bought masks from this place and was all in pieces with glue spots. We were like who is allowed to sell this junk. We just tossed the masks and will never buy from this company again...SAD”

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Posted 4 years ago

“I have ordered numerous items from small businesses via Etsy Very happy with my purchases A company like Etsy gives small companies a chance to display different interesting things one isn’t always aware of”

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Posted 4 years ago

“I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn’t even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn’t do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors.”

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Posted 4 years ago

“I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn’t even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn’t do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors. They won’t even send me my 1099K for last year.”

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Posted 4 years ago

“This is among some of the worst service I have ever experienced I ordered a product on April 11. I waited a whole month for the item to arrive. The seller then contacted me and Appologized because Etsy had closed down their account So here is where it gets really stupid. You can't just contact someone and get your money back even though only they have access. No. You have to open a case file. Then you have to wait 3 days. Then you have to escalate it if nothing is done. 7 days later after escalating my case Etsy hasn't done anything to help me or contact me. They are prob hoping I'll go away. I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more. My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”

Helpful Report

Posted 4 years ago

“This is among some of the worst service I have ever experienced I ordered a product on April 11. I waited a whole month for the item to arrive. The seller then contacted me and Appologized because Etsy had closed down their account So here is where it gets really stupid. You can't just contact someone and get your money back even though only they have access. No. You have to open a case file. Then you have to wait 3 days. Then you have to escalate it if nothing is done. 7 days later after escalating my case Etsy hasn't done anything to help me or contact me. They are prob hoping I'll go away. I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more. My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”

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Posted 4 years ago

“I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they are willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. They customer service demonstrates absolute disrespect and harassment, and don't even think that their actions are legal they just took my money and do not want to pay me back. Distasting customer service, they don't even have telephone number to explain all details, and unreliable selling platform. Regards, Paul.”

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Posted 5 years ago

“In order a mothers day present for my wife three weeks before mothers day and still have not received as of today 5/14. I was contacted by the seller explaining that it wouldn't be shipped until 5/6 - 5/12 after I paid for it. I contacted her today about my package and she said it hasn't shipped and had the audacity to ask me to pay her more money so she can send it out with tracking. I'm glad I had this experience because I was willing to spend thousands of dollars on decour for my home we just built. RUN, not walk away from this company!”

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Posted 5 years ago

“Ordered balloons 10 days ago, just received today. No longer needed as birthday passed. Considering it's the size of a letter and not a parcel. Pathetic”

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Posted 5 years ago

“Glass items were received in excellent condition, prompt delivery. Very satisfied with their service.”

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Posted 5 years ago

“Really personal product and delivered quickly”

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Posted 5 years ago

“I ordered some prints from Charlieglebby on etsy , amazing prints , just as described, great communication and quick delivery x brilliant”

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Posted 5 years ago

“Etsy closed my shop, and the same time charged a bill. Why I have to pay commission for listing, when my shop was immediately closed. I am outraged!”

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Posted 5 years ago

“I recently created a new shop. Didn't even get the chance to post a listing and my account was suddenly suspended for no reason, with no notification. Since I am starting a business, this is a crucial time as time equals money. With the account suspended, I cannot do a thing. I emailed Etsy support and it has been a week, with no response from them. Today I just noticed that the bank account I linked to Etsy for deposit had a few unauthorized transactions. I created this bank account for business purposes, and have yet to use it. I only used it with Etsy so far, so it makes sense to conclude that Etsy or someone from Etsy used my bank account to make unauthorized transactions. HORRIBLE SERVICE. I am not using Etsy ever again, for anything.”

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Posted 5 years ago

“Bought a beautiful pair of 14k diamond stud earrings set from a seller on Etsy. It was a vintage item and from a seller with a very high rating and number of purchases. The seller was a sincere pleasure to deal with from star to finish. The date that I purchased them was on April 28th and I received the earrings on the 1st of May. Don't believe any of the anonymous reviews here at all. Never had a problem with Etsy in all of the purchases that I've gotten over the years.”

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Posted 5 years ago

“I ordered a mask on The 18th and it said it shipped a week ago still not here after 2weeks . It has never taken anything that long for me to get . Shipment is trash they definitely don't give you the truth on the arrival 🙄”

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Posted 5 years ago

“The print from The Ibis Print Gallery was exceptional quality. I have placed 2 more orders. Excellent print.”

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Posted 5 years ago

“I have tried and tried to cancel an expensive gold initial chain and monogrammed tumbler. There is no way to contact them. Have texted and texted to terminate two orders as the were, by accident, double purchases. They did contact me to verify duplicate orders however, cannot reach anyone by text nor is there a customer service rep on staff. Absolutely, the worst company and customer service. If you are smart and don’t want to be Scammed and/or pull your hair out.....DO NOT do business with Etsy.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Etsy Reviews