Name: Etsy
Rating: 2.14

“This is among some of the worst service I have ever experienced I ordered a product on April 11. I waited a whole month for the item to arrive. The seller then contacted me and Appologized because Etsy had closed down their account So here is where it gets really stupid. You can't just contact someone and get your money back even though only they have access. No. You have to open a case file. Then you have to wait 3 days. Then you have to escalate it if nothing is done. 7 days later after escalating my case Etsy hasn't done anything to help me or contact me. They are prob hoping I'll go away. I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more. My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”

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Posted 5 years ago

“This is among some of the worst service I have ever experienced I ordered a product on April 11. I waited a whole month for the item to arrive. The seller then contacted me and Appologized because Etsy had closed down their account So here is where it gets really stupid. You can't just contact someone and get your money back even though only they have access. No. You have to open a case file. Then you have to wait 3 days. Then you have to escalate it if nothing is done. 7 days later after escalating my case Etsy hasn't done anything to help me or contact me. They are prob hoping I'll go away. I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more. My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”

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Posted 5 years ago

“I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they are willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. They customer service demonstrates absolute disrespect and harassment, and don't even think that their actions are legal they just took my money and do not want to pay me back. Distasting customer service, they don't even have telephone number to explain all details, and unreliable selling platform. Regards, Paul.”

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Posted 5 years ago

“In order a mothers day present for my wife three weeks before mothers day and still have not received as of today 5/14. I was contacted by the seller explaining that it wouldn't be shipped until 5/6 - 5/12 after I paid for it. I contacted her today about my package and she said it hasn't shipped and had the audacity to ask me to pay her more money so she can send it out with tracking. I'm glad I had this experience because I was willing to spend thousands of dollars on decour for my home we just built. RUN, not walk away from this company!”

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Posted 5 years ago

“Ordered balloons 10 days ago, just received today. No longer needed as birthday passed. Considering it's the size of a letter and not a parcel. Pathetic”

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Posted 5 years ago

“Glass items were received in excellent condition, prompt delivery. Very satisfied with their service.”

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Posted 5 years ago

“Really personal product and delivered quickly”

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Posted 5 years ago

“I ordered some prints from Charlieglebby on etsy , amazing prints , just as described, great communication and quick delivery x brilliant”

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Posted 5 years ago

“Etsy closed my shop, and the same time charged a bill. Why I have to pay commission for listing, when my shop was immediately closed. I am outraged!”

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Posted 5 years ago

“I recently created a new shop. Didn't even get the chance to post a listing and my account was suddenly suspended for no reason, with no notification. Since I am starting a business, this is a crucial time as time equals money. With the account suspended, I cannot do a thing. I emailed Etsy support and it has been a week, with no response from them. Today I just noticed that the bank account I linked to Etsy for deposit had a few unauthorized transactions. I created this bank account for business purposes, and have yet to use it. I only used it with Etsy so far, so it makes sense to conclude that Etsy or someone from Etsy used my bank account to make unauthorized transactions. HORRIBLE SERVICE. I am not using Etsy ever again, for anything.”

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Posted 5 years ago

“Bought a beautiful pair of 14k diamond stud earrings set from a seller on Etsy. It was a vintage item and from a seller with a very high rating and number of purchases. The seller was a sincere pleasure to deal with from star to finish. The date that I purchased them was on April 28th and I received the earrings on the 1st of May. Don't believe any of the anonymous reviews here at all. Never had a problem with Etsy in all of the purchases that I've gotten over the years.”

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Posted 5 years ago

“I ordered a mask on The 18th and it said it shipped a week ago still not here after 2weeks . It has never taken anything that long for me to get . Shipment is trash they definitely don't give you the truth on the arrival 🙄”

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Posted 5 years ago

“The print from The Ibis Print Gallery was exceptional quality. I have placed 2 more orders. Excellent print.”

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Posted 5 years ago

“I have tried and tried to cancel an expensive gold initial chain and monogrammed tumbler. There is no way to contact them. Have texted and texted to terminate two orders as the were, by accident, double purchases. They did contact me to verify duplicate orders however, cannot reach anyone by text nor is there a customer service rep on staff. Absolutely, the worst company and customer service. If you are smart and don’t want to be Scammed and/or pull your hair out.....DO NOT do business with Etsy.”

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Posted 5 years ago

“Sellers not meeting their posted processing and shipping times is UNACCEPTABLE! How is it that I make a purchase on the 20th with priority shipping and it's now the 1st and I still do not have my purchase in my possession. Not only that but, the seller 1st stated they shipped the item in the 27th and then in a different message said that it was shipped on the 28th. The seller finally provided me with a tracking number and it states that only a label has been created on the 29th and USPS is awaiting item. Horrible Seller!”

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Posted 5 years ago

“I purchased mugs from a seller that says he's located in the US. When the mugs didn't arrive on time, I spoke to the seller and I found out they are based in China. After insisting on cancelling the order, finally the seller agreed. Etsy refused to process the refund back to my PayPal account, claiming that my account is closed or that they received an error message. PayPal told me that no refund was attempted from Etsy and it couldn't be that difficult to reverse a charge if they wanted to. I would never buy anything thru Etsy again.”

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Posted 5 years ago

“Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer. I filed grievance with Etsy. Heard nothing from Etsy and when I tried to go back in to complain again and contact Etsy again, their automated response is, "It appears you've reported this order for review through your bank or credit card company. We'll work with them directly to resolve this matter, and be in touch via email in the event we need more information from you. This order is no longer eligible for a case." So, there you have it. You can not speak with Etsy again and you don't hear from them. Etsy washes their hands from customers complaints and holds scammer vendors on a pedestal because that brings in revenue. I still have not received my order and tomorrow is May 1st. Etsy, CEO Josh Silverman, you don't know how to run a company. Its run a muck!”

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Posted 5 years ago

“Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer. I filed grievance with Etsy. Heard nothing from Etsy and when I tried to go back in to complain again and contact Etsy again, their automated response is, "It appears you've reported this order for review through your bank or credit card company. We'll work with them directly to resolve this matter, and be in touch via email in the event we need more information from you. This order is no longer eligible for a case." So, there you have it. You can not speak with Etsy again and you don't hear from them. Etsy washes their hands from customers complaints and holds scammer vendors on a pedestal because that brings in revenue. I still have not received my order and tomorrow is May 1st. Etsy, CEO Josh Silverman, you don't know how to run a company. Its run a muck!”

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Posted 5 years ago

“Do not order plants from ESTY.com Their customer care system is not quick responsive. I bought plants through them on March 11th by the time they shipped it was April 24th. The are an intermediary who do not care. Better to go Amazon or someone else. Wasted my money”

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Posted 5 years ago

“This is one of the worst places to buy genuine product they make it seem like the product there saling but it’s not I’ve been scammed by this company twice and never again if you order something read and research what there saling if not you will be writing about them just like me Scam Scam Scam”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Etsy Reviews