Fashionnova Reviews

Name: Fashionnova
Rating: 1.96

2.0 Rating 2,917 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I begin! Never received my order and customer service is a absolute joke, this was my first and LAST time ordering from this company. How is this company even still running with the bs they pull.”

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Posted 6 years ago

“I paid extra for the rush delivery, they said it was going to be here Friday and after I placed the order it went up to the Tuesday, and now it says Wednesday the day after the party I need the dress for. I’ve been trying to contact them and they won’t help me or return my money so I can buy a new one somewhere else. DO NOT BUT ANYTHING FROM THEM!!!!”

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Posted 6 years ago

“I ordered on Sunday with rush shipping and it’s still not here I don’t even have the info as to when it would get here. I’ve never had an issue before this. I learned my lesson I will NEVER order from fashion nova again.”

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Posted 6 years ago

“HATE THE CLOTHES hate the dumb return policies, low quality never again will i buy from them. They dont give u the full refund, just a store credit to more shitty clothes so it makes u have no choice but to order from them again”

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Posted 6 years ago

“I ordered from fashionnova never received my package but yet I got an email that my package was been delivered,this isn't the first time I ordered from them with no problem, after I reached out to them they instructed me to file a claim which I did,after a few days of not hearing back from them I decided to call,after the representative answer and he as what was the problem and I told him ,he flat out told me not to call back that number until they reached out to me,you tell me now I'm spending my money and this person is going to tell me not to call after no one reached out to me,his attitude stinks, its was a Hispanic accent, I'm so irritated and frustrated, is this the way they treat their customers? All I need is my package or my dam money back,I have no interest in fashionnova after this experience,obviously I'm not gonna go to my Christmas party because my package still isn't here,very,very disappointed, if I could give a 0 star for this experience I would.”

Helpful Report

Posted 6 years ago

“Inaccurate sizing and you cannot get a refund. I paid 8$ for the shipping label to return a dress and i never received it via email. I contacted customer support and they were not helpful. They kept asking the same questions and not answering mine. It was very frustrating and I will never shop online from there.”

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Posted 6 years ago

“Paid for overnight shipping on Saturday and it still hasn’t come in... it’s Wednesday my dude. Fix up.”

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Posted 6 years ago

“So cheap clothing its not worth your money i bought 3 pairs of sweaters and it was just like 3 trash i couldnt even return it because it was the "final sale".”

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Posted 6 years ago

“Customer service is horrible. They will not return my emails or even pick up a call. I ordered my merchandise over a week ago and tracking on the package is still unavailable. I regret not reading the reviews before I ordered.”

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Posted 6 years ago

“They advertised 50-90% off for cyber Monday, even showed the discount when on the check-out page and then charged full price. I emailed immediately to get them to correct it and they refused. I will be refuting this with my bank because this is outrageous. I didn't authorize payment of a double price. This is illegal practice and I urge everyone who has been scammed to let your card company and/or bank know that you did not authorize them to take 2x your money when it clearly said 50% off!!!!”

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Posted 6 years ago

“Ordered from fashionova and never received my packages. Called them and they seems not to be bothered. This is the worst customer service I have ever spoken to so far...i regret this moment”

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Posted 6 years ago

“This happened to me twice I order from Fashion Nova and never received my package”

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Posted 6 years ago

“Do not buy from this company... Customer service is aweful they show no concern to their customers... Im currently waiting for a refund and its 3 weeks later... Fashion nova have a policy where u can only get a e credit which is a gift card 3 weeks later and still waiting on a refund”

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Posted 6 years ago

“They do not provide cancellation of order they STILL YOUR MONEY! I am filing all complaints possible against these CROOKS”

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Posted 6 years ago

“Placed an order an hour ago using the code cyber90! It said my total was 139. And after I placed the order I checked my email confirmation and it said I was charged $241!!! I called them and asked if they could fix it or just cancel the order because I only agreed to purchase an order for 139 and they said after an order is placed they cannot cancel an order but once shipped I could return it for store credit!?!? How is this even legal??”

Helpful Report

Posted 6 years ago

“THE WORST!!! Don’t even try and apply a coupon code. My order was suppose to be $42 but instead my card was charged $87!!! Tried calling to cancel my order and they said there was nothing they could do. My order was placed not even 10 minutes before calling! No way they could REFUND or CANCEL my order. it must be so hard to be so okay with scamming customers!! First time shopping here, never shopping here again!! First time and only time!!!”

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Posted 6 years ago

“Wow Fashion Nova delete the bad reviews from their page. My order is F3468133 from nov 15, 2019, 17 days ago. they took my money and they dont send me the shipment information obviously neither my package. The customer serv rep just offer me a discount on my next purchase and they refuse to refund my money. Dont buy from this web page!!!”

Helpful Report

Posted 6 years ago

“I never had a problem with Fashion Nova until now I spent $81 and some change. They ship with UPS and I never got my package I order two pair of pants UPS claimed they left the packages at my front door of the apartment it was never there. Fashion Nova says they're not responsible for lost packages. The best way to get your money back instead talking to customer service just contact your bank and file for a dispute. Literally fashion Nova is a joke and the customer service did not respond to my email so I got my bank involved.”

Helpful Report

Posted 6 years ago

“Horrible company, just placed a $300 order, next day all on sale, haven’t even received package yet and they won’t do a price adjustment! Horrible company, horrible customer service.....never again!”

Helpful Report

Posted 6 years ago

“During cyber Monday I placed an order using the code Cyber90 at first the discount applied and when the money came off my card, they did not honor the discount causing almost $200 to come out of my bank acct. I called to speak with them about applying the discount or refunding me my money ( the order had not yet shipped) they told me they couldn’t. So I asked to speak with a supervisor and for some reason one was never available. Fashion Nova customer support is so horrible, and unprofessional. Last ever shopping with them!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,917 reviews