Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,866 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a scam. They fix sizes. I believe that they slap a size on any garment they have if they dont have your size, so they can move their products. It's a nightmare. They need to be sued. I will never buy here again. Scam,scam,scam. I hope their company bites the dust”

Helpful Report

Posted 5 years ago

“Hit or miss mostly miss and then you have to pay to send your item back then they credit you but you lost money sending it back . Crazy not worth it ! I’ve given clothes away kept trying stupidity I guess . Not a great online store !! You will lose money items are cheaply made”

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Posted 5 years ago

“Can't answer mail in a desent time! And write lies to coverup for their bad knowledge!”

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Posted 5 years ago

“I recently placed an order that has a delivered status through UPS but I never received the package. I believe the package has been stolen. Upon contacting Fashion Nova I learned that within their policy is a clause that if the package has been "delivered" they will not refund or resent the missing items. They refuse responsibility, however, they do not provide their customers with any assurances. They do not require signature for the packages they deliver and therefore UPS can leave your packages anywhere which risks the package being stolen, especially if you live in a building like I do. They do not provide their customers with any way of recovering the merchandise or receiving a refund even though they do not do everything in their power to ensure you get your package safely. Very bad business practices and I will not be ordering from this company again.”

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Posted 5 years ago

“Poor service”

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Posted 5 years ago

“Very unsatisfied with the company, I placed an order for over night shipping with extra fee, my package was not distributed to shipping company therefore did not receive my package. I find ridiculous how I was assured I would receive my package through an email confirmation the day of delivery and when I contacted the company all I received was an apology. Will never place an order again!”

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Posted 5 years ago

“I say class action law suit because this is happening to too many of us !”

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Posted 5 years ago

“From the looks of it, it seems we can SUE them. I’m thinking of starting a CLASS ACTION LAWSUIT. If you’re interested please leave your emails in your comments so I can contact you. So basically I ordered some clothes and some didn’t fit so I sent them back for a store credit close to $180. Well they say they never received them so I can’t get a store credit and now I don’t have the clothes either. So basically I have them money for nothing. They are a joke. They are scamming people and don’t even care.”

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Posted 5 years ago

“Returns are just horrible! You have to pay to ship it back $7.99 and on top of that it's been almost a month and still no refund back. I can't get money back it's a gift card. Never again will i shop here!”

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Posted 5 years ago

“Ordered a large shirt , fit like a small, arms were different sizes!! Do not order from fashion nova!!!”

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Posted 5 years ago

“Zero stars if i could! My Gift card didn't work and they kept sending me exact same replies to my email.Never really fixed the issue.Very Disappointed!!”

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Posted 5 years ago

“Very bad quality, very cheap. I would not recommend to buy it. Also you cannot return it - you have to pay for return and you will never get money back you will just credit to spend on their website for their cheap clothes”

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Posted 5 years ago

“Porfavor no compren de estas ropa !!Fashion Nova le roban El Dinero!!!”

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Posted 5 years ago

“Fashion nova is not a good company!!!I don't recommend this company they scam your money by saying you have your refund on gift card !!! you try to use your gift card and its no good!! Please FASHION NOVA ITS BEEN 6 MONTHS PLEASE REFUND ME MY MONEY BACK!!!”

Helpful Report

Posted 5 years ago

“Never got my refund and has been over 6 months ago don’t buy from this website”

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Posted 5 years ago

“Order clothing on 9/19/19, never received the order, contacted via email on 10/20/19 and no response. That's when I realized that the only email I ever got was the one from PayPal the day of the purchase saying that FNova took my money. I never got an email from Fashion Nova confirming my order, or any shipping updates. Had to open up a case with PayPal. Once PayPal contacted fashion Nova, amazingly I got a response to my initial email. They asked me dumb questions, like what's the email address associated with the order, what's the name on the order, what's the order number. I said my name and my email address is all right here, read the email! There is no order number because you never sent one, all you did was take my money. Then another rep got involved and was asking me the same stupid questions, ag as in going in circles. Per PayPal if you don't escalated to a claim within 20 days you can't do anything about it. My 20th day was a Sunday and also my birthday, but of course that's the day FN responded to my email. Checked my email Monday morning i got to read this: "We are unable to find any information on the order, since we weren't able to find this please file a dispute with your bank." I'm sure that when they got contacted by a PayPal they knew exactly when the 20 day window would end. And they think that I'm not going to go through the hassle of what I had to do next. Called PayPal and they said they can't reopen the case, so now I have to file a chargeback with my credit card company, and they want to know the details of what was ordered, I said I don't know because there was never an order confirmation, I have everything in writing about people taking my money and no other emails about the order. So how easy is it to find order details on something that we ordered two months ago? I would save the hassle and AVOID this Merchant at all costs, they'll take your money and then deny that you ordered anything, simple as that.”

Helpful Report

Posted 5 years ago

“I’ve been shopping with fashion nova for awhile... I spent about 2k on their clothes last year and the returns are really annoying and expensive but I usually put that aside. What I cannot get over is this last order I placed I purchased a pair of windbreaker material joggers. Funny that the first time I wore them 1 week after purchasing they busted wide open at the crotch and thigh right at the seem. Now these pants were not tight they are baggy joggers. On top that I was walking around the city all day with my red underwear hanging out and I didn’t even notice a whole the size of my fist until my friend saw it! So embracing! The quality of their clothes has certainly gone down hill and I was not happy and I wrote a review about the pants which seems to have disappeared! Has anyone noticed they only leave the 5 and 4 star reviews up on their site! How misleading and unfair! Especially when all of their clothes fit different people rely on honest reviews it’s a shame! On top of that I contact customer service with pictures explaining that I did nothing and the pants ripped with in an hour of wearing them and they are saying they are liable to replace them and won’t do anything about it! Just sad and disappointing they for sure lost me as a customer!”

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Posted 5 years ago

“I’ve been waiting for my delivery for a month longer than the expected delivery date and it still has not come. I have emailed fashion nova numerous times yet nothing has been done still. Very, very angry.”

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Posted 5 years ago

“Order items and got them and they did not fit. I followed their procedures to return an item on their portal and they gave me a return label with someone else’s stuff so when I sent my stuff in I never received my credit. Oh and they do not give a refund they only issue a credit for the returned items. I worked with their customer service dept for servers days and she said she sent me my credit via email twice. Never received it, not even in my junk. I asked if they could send it to a different email address and they said they can’t do that. So I called and that was when they told me that the return label was for someone else’s items. So I don’t have the items or the credit that is owed to me. Horrible customer service and they certainly lost me as a customer and I intend on warning all my friends as well.”

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Posted 5 years ago

“Scam!! my cloth that I order are too small they are not taking my call. And the return I have to pay for also their website are saying gift card for the refund and I have to pay for shipping it back. they are not reliable.”

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Posted 5 years ago

Fashionnova is rated 2.0 based on 2,866 reviews