Fashionnova Reviews

Name: Fashionnova
Rating: 1.96

2.0 Rating 2,917 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There customer service is horrible!! I sent back items for a return on 11/7 and whatever delivery service they use for returns have no delivered my items, it continues to say in transit. I have contacted FashionNova numerous times and continue to get the same automated replies!! It doesn’t take this long for items to be sent back!! They are not offering me no type of resolution! They returns are not easy and I would recommend not to use their return service and to simply do your own return not through them!!! They need better customer service, no wonder they don’t have a customer service number!!!! Just horrible”

Helpful Report

Posted 6 years ago

“I ordered my boots on a Friday and paid $19.99 for Next Day Shipping..... it is Now Monday and No boots 😡😡🤬🤬 I have spent a lot of money with them and this is Bulls**t!!!! I emailed twice ... No response and called and all I get is the machine.... I will NEVER shop or buy from them again ...”

Helpful Report

Posted 6 years ago

“Order clothes from fashion nova to receive an email from a company called gps Hello MARTINA The parcel you ordered from FN LOGISTICS has arrived and has been processed through customs. The item you have ordered is a EDGES THAT SCRATCH BODYSUIT - BLACK Your consignment tracking number 1540574229951578 is currently being held at our premises pending payment of duties and taxes Amount due is Duty: £0.00 VAT: £6.30 Processing: £8.00 Total: £14.30 Please go to our website: https://globalfreightsystems.co.uk/PaymentService/MakePayment to make the payment, once payment has been received, your parcel will be released for delivery, As you all can see duty is zero so im being charged Vat and processing on a zero duty charge unbelievable toral scam and had no reply from fashion nova had to escalate with paypal everyone beware please”

Helpful Report

Posted 6 years ago

“I have been a fashion nova customer since 2013...but lately since they've been endorsed celebrities it seems like the quality of their product has gone waaaay down. I ordered a few outfits from what used to be my favorite clothing store for my birthday Oct18 and was very very disappointed in the quality. Then to find out they reimburse you with a gift card was even more disappointing!!! Today Nov24 I FINALLY received my egift card and it was only for 1/2 of the amount I was suppose to be !!!!!!! And in the gift card they had the audacity to apply a $27 discount...why tf would give yal a disount!!!! I wish there was an option to post the screenshots because I would !!! Buyer beware !”

Helpful Report

Posted 6 years ago

“I just spoke with a Fashion Nova representative and she was TERRIBLE. The first representative I spoke to was named Sequoya King and she was very friendly and helped me with my problem. But she did mislead me by telling me the product I paid for would be resent to me since it was their fault I didn’t received it in my order to begin with. A day or so later I got an email with a gift-card covering only $12.56. Mind you this company was having a sale that I participated it. The pants I originally ordered where $19.99. So basically I had to re-buy and pay for shipping in order to get what I ORIGINALLY ordered. I checked online and the pants where still available in my size, but apparently according to the second representative I spoke to they were not. She was very rude. Impolite. And in my opinion, if you’re going to have the description “customer service” in your job title you need to be the exact opposite. This is making me not want to purchase anything from Fashion Nova again.”

Helpful Report

Posted 6 years ago

“The quality on the clothes sucks, my daughter bought something for her senior luncheon paid $15.99 for overnight shipping. We received the clothes and they look horrible. $75 dollars down the drain as per I read the return policy is a store credit like really who wants to order there again?!?!?!”

Helpful Report

Posted 6 years ago

“It's a scam. They fix sizes. I believe that they slap a size on any garment they have if they dont have your size, so they can move their products. It's a nightmare. They need to be sued. I will never buy here again. Scam,scam,scam. I hope their company bites the dust”

Helpful Report

Posted 6 years ago

“Hit or miss mostly miss and then you have to pay to send your item back then they credit you but you lost money sending it back . Crazy not worth it ! I’ve given clothes away kept trying stupidity I guess . Not a great online store !! You will lose money items are cheaply made”

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Posted 6 years ago

“Can't answer mail in a desent time! And write lies to coverup for their bad knowledge!”

Helpful Report

Posted 6 years ago

“I recently placed an order that has a delivered status through UPS but I never received the package. I believe the package has been stolen. Upon contacting Fashion Nova I learned that within their policy is a clause that if the package has been "delivered" they will not refund or resent the missing items. They refuse responsibility, however, they do not provide their customers with any assurances. They do not require signature for the packages they deliver and therefore UPS can leave your packages anywhere which risks the package being stolen, especially if you live in a building like I do. They do not provide their customers with any way of recovering the merchandise or receiving a refund even though they do not do everything in their power to ensure you get your package safely. Very bad business practices and I will not be ordering from this company again.”

Helpful Report

Posted 6 years ago

“Poor service”

Helpful Report

Posted 6 years ago

“Very unsatisfied with the company, I placed an order for over night shipping with extra fee, my package was not distributed to shipping company therefore did not receive my package. I find ridiculous how I was assured I would receive my package through an email confirmation the day of delivery and when I contacted the company all I received was an apology. Will never place an order again!”

Helpful Report

Posted 6 years ago

“I say class action law suit because this is happening to too many of us !”

Helpful Report

Posted 6 years ago

“From the looks of it, it seems we can SUE them. I’m thinking of starting a CLASS ACTION LAWSUIT. If you’re interested please leave your emails in your comments so I can contact you. So basically I ordered some clothes and some didn’t fit so I sent them back for a store credit close to $180. Well they say they never received them so I can’t get a store credit and now I don’t have the clothes either. So basically I have them money for nothing. They are a joke. They are scamming people and don’t even care.”

Helpful Report

Posted 6 years ago

“Returns are just horrible! You have to pay to ship it back $7.99 and on top of that it's been almost a month and still no refund back. I can't get money back it's a gift card. Never again will i shop here!”

Helpful Report

Posted 6 years ago

“Ordered a large shirt , fit like a small, arms were different sizes!! Do not order from fashion nova!!!”

Helpful Report

Posted 6 years ago

“Zero stars if i could! My Gift card didn't work and they kept sending me exact same replies to my email.Never really fixed the issue.Very Disappointed!!”

Helpful Report

Posted 6 years ago

“Very bad quality, very cheap. I would not recommend to buy it. Also you cannot return it - you have to pay for return and you will never get money back you will just credit to spend on their website for their cheap clothes”

Helpful Report

Posted 6 years ago

“Porfavor no compren de estas ropa !!Fashion Nova le roban El Dinero!!!”

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Posted 6 years ago

“Fashion nova is not a good company!!!I don't recommend this company they scam your money by saying you have your refund on gift card !!! you try to use your gift card and its no good!! Please FASHION NOVA ITS BEEN 6 MONTHS PLEASE REFUND ME MY MONEY BACK!!!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,917 reviews