Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,866 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fashion Nova is one of the store that young people, predominantly college student teens and mostly young adults shop daily but fashion Nova make so difficult for these Young generation to even return or exchange an item of clothing, it's almost a bully sort of tactic you have to pay to return them after you pay to return you are only given store credit and there's a possibility that you can't use that store credit on line, then after you pay to return, it takes weeks month to even get an update from them and no telephone number to contact customer service to find out about your order, you have to leave an email then check your email daily to see if they even respond, it is crazy and definitely not fair to the college student who have to squeeze every penny so why bother in this age of Amazon and other online store? Don't let popularity decieve the masses fashion Nova is not a reasonable store in this age of internet, they need to be more flexible and reliable to these Young adults who are their strongest supporters so why run that very scary risks with your hard earned money? Do better for conscience sake fashion Nova at least make it easier to return or exchange and for crying out loud employ get customer agent and provide a telephone number.”

Helpful Report

Posted 5 years ago

“My package was delivered and when I contacted Fashion Nova they could care less. If your package is ever lost you are on your own. I will never use this site again”

Helpful Report

Posted 5 years ago

“My experience with fashion nova has been a nightmare. Their customer service is literally TRASH. I have spent thousands of dollars on them and when something goes wrong they dont have the decency to help you get it right. I will never in my life shop there again. There clothes get worse and worse for some reason they smell horrible now , and when I sent back 600$ order because nothing fit me, it took over a month to only recieve back 170$ dollars partial credit because I DONT KNOW that's what I was told. I cant believe how trash their customer service is. SHAME ON THEM.”

Helpful Report

Posted 5 years ago

“Purchase a bunch of stuff online paid for overnight and Saturday delivery because of an event. My stuff didnt come until 6 days later. I contacted customer and spoke to multiple staff members showing them proof of shipping and proof of when I recieved it. I also contacted ups who confirmed that fashion nova did not include Saturday delievery. Over a number of emails all of this evidence was proven to fashion nova showing them there error. To top it off my order also included incorrect sizes where I had to pay to have it exchanged. All i asked was for a refund of my shipping which was 20$. They not only fought with me over and over dispite the proof I gave them they refused to pay for shipping for my exchange and refused to refund my 20$ shipping I didnt recieve. After years where I have purchased thousands of dollars of stuff from them all I wanted was to be treated fairly. I am so disappointed at how keeping that 20$ shipping was more important than keeping a customer who has wasted so much money on there company. I will NEVER shop with fashion nova again.”

Helpful Report

Posted 5 years ago

“I’ve spent hundreds on fashion nova with multiple orders so I know the quality of their stuff well. I really tried to like them that’s why I’ve ordered many times. Most of their stuff is made cheap and recently I bought a pair of $45 boots, the heel broke off after wearing them once they were stapled to the shoe so cheaply made. I emailed them thinking they would graciously issue me a refund but I was told if you wear the shoe you cannot receive a refund. I won’t shop there again and no longer recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Claim they dispatch international deliveries in 4-5 days it has now been 2 weeks and Yodel my courier have said they still haven’t sent it yet due to fashion nova providing the wrong postcode despite me giving the correct one which I sent proof of. Absolute disgrace. I needed the items for an event and if I knew it would take this long I would have gone with express or ordered elsewhere. Contacted their customer service by email and have been ignored. Shame on you fashion nova, will not be ordering again. Very angry and disappointed customer.”

Helpful Report

Posted 5 years ago

“This is my first time ever shopping with Fashion Nova and this have by far been the worst experience ever !!! My items “says” they were shipped but I NEVER received them. I contacted Fashion Nova via email and the representative was so rude. He had NO compassion. I told yo contact UPS and file a claim and that was it!. If you have any problems you have to communicate via email there is NO live person or number for you to speak to someone. I lost out on almost 200 dollars. I am so upset! All I want is my money back and they won’t even do that! NEVER EVER AGAIN !!!!!!!! Stay far away from this place.”

Helpful Report

Posted 5 years ago

“I have been purchasing items from Fashion Nova since the very beginning. Never had an issue until September 2019. I ordered a dress and a few bodysuits for an event. When the clothing arrived they smelled like paint thinner, fish, and vinegar. I sent an email to customer service and they asked me to send a picture of the items. I was thinking it's weird since you can't smell them through a picture. They then sent me an E-gift card to replace the items. Well I received my replacement September 30, 2019 and it's the same smell but even stronger. I can't wear these clothes smelling toxic. I reached out to customer service again and was told they can't return my money. I read the policy, however, all the clothes that are being sent smell. There should be an exception made. They have just lost a pretty loyal costumer.”

Helpful Report

Posted 5 years ago

“Product was late despite paying for the quickest shipping option available. Requested a refund and was given a gift card. Refuse to use gift card cause none of the items even fit properly (small was way too big for tops and pants just gave mad camel toe due to the amount of extra fabric around the groin. Super unflattering) and they do not match the patterns on the online store (ie they are knock offs of lesser quality) . Frankly, a scam”

Helpful Report

Posted 5 years ago

“Terrible, terrible terrible service and dishonest company. Used credit voucher they issued and they charged my card instead and then offered me another credit for the error. BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“I really enjoy wearing their clothes, but their return policy especially for damage items is pretty less than substandard. My boyfriend bought a vest, tried it on and liked it. So he pulled the tags off. Later that day he stuck his hand in one of the pockets and found a HUGE hole. Seeing as though this package was delivered five days ago, I thought it was only appropriate to reach out to the company and perhaps they can send me an undamaged item. Instead, they give me this ridiculous answer stating damaged items have to be returned within two days. PLEASE DO NOT assume a quality product before inspecting fashion nova’s clothes throughly. They don’t care to take ownership for their damaged clothes they send to your doorstep.”

Helpful Report

Posted 5 years ago

“purchasing from fashion nova is equally as throwing away your money, bc they only can give you store credit if you return and their clothings are shitty and so much worse than you look from their website. same size can turn out much smaller or bigger, plus you have to pay the return shipping cost by yourself. like once you paid, you can never get your money back but be forced to buy other shitty cloths instead by their store credit, plus you lose money to return the shitty products as well! I am sorry I cant recommend ppl to buy from fashion nova! unless they can refund your real money at least.”

Helpful Report

Posted 5 years ago

“I ordered 4 products, and 2 showed up. I paid in full for all of them, but when I called the customer service representative told me I had two options: accept CREDIT only to be used on the Fashion Nova website for my lost items, or file a claim with could take 30 days. So beyond disappointed with this whole experience. Would not recommend at ALL”

Helpful Report

Posted 5 years ago

“Customer Service is horrible. I can't wait for a competitor to replace this company with better agents and better quality clothing.”

Helpful Report

Posted 5 years ago

“The business certainly doesn’t go out of their way to help their customers who have issues with their purchases. I bought a pair of jeans (I’ve previously bought many pairs of jeans from Fashion Nova this size) that didn’t fit at all, the waist was absolutely huge, like it was a pair of maternity jeans and were clearly faulty. They were $15 USD. To post them back (from Australia) would have cost me another $15, on top of that they only issue store credit, so if I was to send them back to replace them with an non faulty pair, I’d be made to pay for shipping both ways and end up being out of pocket $30 USD for a mistake made by Fashion Nova. I emailed them about this and was told that I had to pay, they wouldn’t cover postage costs or refund me.”

Helpful Report

Posted 5 years ago

“Although their shipping to Australia was impressive, it was a total scam! Their sizing charts are completely off, I even measured myself exactly and got other people to measure me - all coming out with the same numbers. I even ordered in a size up, still too small. I wanted to return, only to find out I can't exchange for bigger sizes and that I have to pay $17 and up for shipping to get STORE CREDIT? I then proceed to write a bad 1 star review on the dress i ordered, I get an email saying its posted and then come to find THEY DELETED THE REVIEW. I then proceed to email THE WORST CUSTOMER SERVICE IN THE WORLD and get two automatic emails saying the same thing but then contradicting themselves with the exchanges. I want a refund, not store credit of $100 to buy shitty over priced clothing. Their "easy returns"is a complete lie. Don't buy from fashion nova, it's a total scam full of money hungry stealers.”

Helpful Report

Posted 5 years ago

“Ordered clothes from here about 2 weeks ago paid 15€ delivery fee only to receive my order by DHL and him telling me you have to pay 25.50€ this website is an absolute scam and they don’t advise anything on the website”

Helpful Report

Posted 5 years ago

“Try everything on as soon as you get it! I mad the mistake of getting my package on a Monday night and now this morning I tried on one of the shirts and there’s a big whole in it! Turns out the damaged item refund only works two days after you get your package... this is ridiculous and I’m disappointed. Thanks for taking my money fashion nova”

Helpful Report

Posted 5 years ago

“Worst online retailer ever. I purchased items and never received them. I was told to contact UPS and pick up the issue with them...who says that. Any other store would research the issue and then replace all lost items. NEVER SHOP HERE!”

Helpful Report

Posted 5 years ago

“I never received my order or my money back. Keep giving me the run around. I’ve ordered in the past and I loved it and it really sucks cause I refuse to do business with them ever again. Had they rectified this I would of still been spending money.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,866 reviews