Fashionnova Reviews

Name: Fashionnova
Rating: 1.96

2.0 Rating 2,917 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got my refund and has been over 6 months ago don’t buy from this website”

Helpful Report

Posted 6 years ago

“Order clothing on 9/19/19, never received the order, contacted via email on 10/20/19 and no response. That's when I realized that the only email I ever got was the one from PayPal the day of the purchase saying that FNova took my money. I never got an email from Fashion Nova confirming my order, or any shipping updates. Had to open up a case with PayPal. Once PayPal contacted fashion Nova, amazingly I got a response to my initial email. They asked me dumb questions, like what's the email address associated with the order, what's the name on the order, what's the order number. I said my name and my email address is all right here, read the email! There is no order number because you never sent one, all you did was take my money. Then another rep got involved and was asking me the same stupid questions, ag as in going in circles. Per PayPal if you don't escalated to a claim within 20 days you can't do anything about it. My 20th day was a Sunday and also my birthday, but of course that's the day FN responded to my email. Checked my email Monday morning i got to read this: "We are unable to find any information on the order, since we weren't able to find this please file a dispute with your bank." I'm sure that when they got contacted by a PayPal they knew exactly when the 20 day window would end. And they think that I'm not going to go through the hassle of what I had to do next. Called PayPal and they said they can't reopen the case, so now I have to file a chargeback with my credit card company, and they want to know the details of what was ordered, I said I don't know because there was never an order confirmation, I have everything in writing about people taking my money and no other emails about the order. So how easy is it to find order details on something that we ordered two months ago? I would save the hassle and AVOID this Merchant at all costs, they'll take your money and then deny that you ordered anything, simple as that.”

Helpful Report

Posted 6 years ago

“I’ve been shopping with fashion nova for awhile... I spent about 2k on their clothes last year and the returns are really annoying and expensive but I usually put that aside. What I cannot get over is this last order I placed I purchased a pair of windbreaker material joggers. Funny that the first time I wore them 1 week after purchasing they busted wide open at the crotch and thigh right at the seem. Now these pants were not tight they are baggy joggers. On top that I was walking around the city all day with my red underwear hanging out and I didn’t even notice a whole the size of my fist until my friend saw it! So embracing! The quality of their clothes has certainly gone down hill and I was not happy and I wrote a review about the pants which seems to have disappeared! Has anyone noticed they only leave the 5 and 4 star reviews up on their site! How misleading and unfair! Especially when all of their clothes fit different people rely on honest reviews it’s a shame! On top of that I contact customer service with pictures explaining that I did nothing and the pants ripped with in an hour of wearing them and they are saying they are liable to replace them and won’t do anything about it! Just sad and disappointing they for sure lost me as a customer!”

Helpful Report

Posted 6 years ago

“I’ve been waiting for my delivery for a month longer than the expected delivery date and it still has not come. I have emailed fashion nova numerous times yet nothing has been done still. Very, very angry.”

Helpful Report

Posted 6 years ago

“Order items and got them and they did not fit. I followed their procedures to return an item on their portal and they gave me a return label with someone else’s stuff so when I sent my stuff in I never received my credit. Oh and they do not give a refund they only issue a credit for the returned items. I worked with their customer service dept for servers days and she said she sent me my credit via email twice. Never received it, not even in my junk. I asked if they could send it to a different email address and they said they can’t do that. So I called and that was when they told me that the return label was for someone else’s items. So I don’t have the items or the credit that is owed to me. Horrible customer service and they certainly lost me as a customer and I intend on warning all my friends as well.”

Helpful Report

Posted 6 years ago

“Scam!! my cloth that I order are too small they are not taking my call. And the return I have to pay for also their website are saying gift card for the refund and I have to pay for shipping it back. they are not reliable.”

Helpful Report

Posted 6 years ago

“SCAM!! We ordered a load of clothes and shoes on black Friday. A lot of the items were missing and not one pair of shoes arrived. We contacted customer service and they didn't even bother to reply. Obviously, we were never refunded for the missing items and we never got them.”

Helpful Report

Posted 6 years ago

“They sent me dirty damaged shoes,one pair was completely the wrong color. The dress was poorly made, almost transparent, and appears to have been worn. Customer service just sends automated response about how they can't issues a refund. Then I can't even return the dirty inside out dress they sent me.”

Helpful Report

Posted 6 years ago

“All I got to say is fashion nova count your days bitches I ordered the flaming hit jumpsuit and got ugly grandma shirt with some matching pants that's two sizes larger than me smh and I have to get a refund from the bank”

Helpful Report

Posted 6 years ago

“Ordered a dress two months ago that came see through! Returned it. It had now been a month since it made it back to their warehouse and FIGHTING with customer service for my refund! POS!!!!”

Helpful Report

Posted 6 years ago

“The quality of the products are cheap. Also, they send you the wrong items and expect you to pay $7.99 for shipping to return the items. Very disappointed! Do not do business with Fashionnova. Expect items to last only a couple washes. Do yourself and favor and take your business elsewhere.”

Helpful Report

Posted 6 years ago

“I have had a few run-ins with Fashion Nova’s customers service. Nothing ever seems to be their fault and they don’t do right by their customers. You must check the quality of everything you order within two days and report any damages or discrepancies within that time frame or you’re SOL. So, hopefully you’re not out of town when your package is delivered like I was... I’ve had damaged product delivered a few times. Secondly, if your $250 package is lost in transit by THEIR carrier, oh well. Better luck next time. They keep your money and tell you to figure it out with the carrier. Definitely lost my business and respect for good. I think “NO” is in their name for a reason, don’t risk your hard earned cash! #FashionNOOOOOva”

Helpful Report

Posted 6 years ago

“Stealers thats how I can describe this company. I made a payment for 2 dresses and never received a confirmation of orders. Try reaching out to them, but they said they could not see anything. I sent them my bank statement whereby it shows the debit on my account to them but they said they don't see anything. Poor customer service as it seems they are not interested and return my email for a 25% discount on next order. How could a company got money from you and say they don't see anything on their side. I'm still in contact with them hopefully either I get a refund or my items are being posted accordingly.”

Helpful Report

Posted 6 years ago

“Love to order from Fashion nova and I have being doing it for years. But the return process and costumer service when you call is horrible. And that was my first return ever. They are super rude and I would worry since even the big giants can fall. Btw it Took them 2 months to issue an e-gift even though I returned everything the next day I received my order with all tags attached and printed return slip. I have returned stuff to Europe and never had problems.”

Helpful Report

Posted 6 years ago

“Bought a shirt xl and came out looking like a size 3x”

Helpful Report

Posted 6 years ago

“Don’t waste your money, no free returns under $ 75 . The jeans didn’t fit me I wasted $50. The customer service at fashion Novak is horrible.”

Helpful Report

Posted 6 years ago

“Never again would I purchase anything from them. They make returns really hard and they don’t even care to make it easiest for you either. Save your money and a headache and shop somewhere else!”

Helpful Report

Posted 6 years ago

“horrible customer service. you would think an ig brand that is as popular as FN would have good customer service and client relations. they don't care enough to check your items they send you to make sure that it is OK. and don't even think about contacting them after you purchase to adjust, make changes or get refunds. even if its their fault.”

Helpful Report

Posted 7 years ago

“I ordered a product almost a month ago and it never came. I had to buy another dress from amazon to arrive in time for an event. They have refused to refund me my money since they claim the delivery was successful, and now they have completely ignored me for almost a week.”

Helpful Report

Posted 7 years ago

“If you buy something , you have to pay to return it. I paid $8 to return $30 pants and besides that they give it to you in a “store credit” which I don’t want because they are not true to size. Also, items seem of poor quality. I would not recommend you buying. Save your time and money. I ordered twice the same product. All I wanted was to exchange and got charged for exchanging an item that I wanted for a smaller size.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,917 reviews