Name: Fashionnova
Rating: 1.96

“The first problem with Fashion Nova is that their sizing is very disproportionate. I had seen reviews on this particular dress (Sparks Between Us) stating that some sections fit perfectly while another section was too tight. I decided to give the benefit of a doubt. I purchased the dress. And of course, I had to suffer the consequences of my REGULAR SIZE IN EVERY OTHER BRAND being too small. Typical. This is why we shouldn’t shop online, kids. Problem number two is that when I emailed customer service, every time I was responded with the generic FAQ and ‘Helpful Tips’ that I had obviously already tried. I had to go back again and again stating that I had already taken these steps and was unsuccessful. And every time I was greeted with an insensitive email that was not thought out and clearly showed that no one had actually pulled apart my concerns and responded appropriately. And the most concerning issue is that they have actually disabled bad reviews from their website and social media sites. Very dishonest of any company to do”

Helpful Report

Posted 7 years ago

“The first problem with Fashion Nova is that their sizing is very disproportionate. I had seen reviews on this particular dress (Sparks Between Us) stating that some sections fit perfectly while another section was too tight. I decided to give the benefit of a doubt. I purchased the dress. And of course, I had to suffer the consequences of my REGULAR SIZE IN EVERY OTHER BRAND being too small. Typical. This is why we shouldn’t shop online, kids. The same thing happened with a sequin jumpsuit I had purchased not long after. Problem number two is that when I emailed customer service, every time I was responded with the generic FAQ and ‘Helpful Tips’ that I had obviously already tried. I had to go back again and again stating that I had already taken these steps and was unsuccessful. And every time I was greeted with an insensitive email that was not thought out and clearly showed that no one had actually pulled apart my concerns and responded appropriately. And the most concerning issue is that they have actually disabled bad reviews from their website and social media sites so no one can see them. Very dishonest of any company to do. Fashion Nova is incredibly disappointing and there are plenty of product review videos on YouTube that relate to my concerns.”

Helpful Report

Posted 7 years ago

“They have the WORST 2 day shipping. I paid for dhl express shipping and they delivered my items after 7 days !!! I emailed they to complain but they were not helpful at all. Incase you want to purchase anything international I would recommend u don’t pay for the 2 day shipping bcoz it will take the same amount of time as standard delivery . Very disappointed!”

Helpful Report

Posted 7 years ago

“Their overnight shipping sucks, multiple times i have paid for overnight shipping and did not receive it. I work for a nightclub so we use fashion nova frequently for uniforms. all of us ordered an outfit and paid overnight shipping for work the next day, everyone received their outfits but me, mine wasnt shipped that day but i ordered before the other girls but they all got theirs and one of them was my sister who had hers shipped to the same address but she got hers but i didnt so we had to go run around the mall to find something else to wear and now have an outfit that was theme specific for that night that we cant wear. I contacted them about a refund atleast for shipping since that is what i paid for and the refused now this weekend i was surprised with a birthday trip so i ordered outfits and bathing suits at 8 am est meaning 5 am their time, paid overnight shipping and it still was not shipped that day, i emailed them later that day asking for the status as i have not received an tracking # yet, instead of actually checking my order and letting me know that i wont received it on time so i can make other arraignments they responded with a generic email saying its still processing then the next morning i got an email saying its delayed, now again im in a f***ed up situation, dont have outfits that i need and have to find alternatives, for my 30th birthday trip. its understandable mistakes but when you make a mistake and just say sorry and dont offer to fix it then do it again is ridiculous and based off other peoples reviews i see im not the only one. SO YOU ARE BASICALLY FALSE ADVERTISING AND CHARGING FOR SOMETHING THAT YOU CAN NOT DELIVER ON . i alone spent thousands here, not including my coworkers that order here but after this I AM DONE and we'll order or uniforms elsewhere”

Helpful Report

Posted 7 years ago

“Their overnight shipping sucks, multiple times i have paid for overnight shipping and did not receive it. I work for a nightclub so we use fashion nova frequently for uniforms. all of us ordered an outfit and paid overnight shipping for work the next day, everyone received their outfits but me, mine wasnt shipped that day but i ordered before the other girls but they all got theirs and one of them was my sister who had hers shipped to the same address but she got hers but i didnt so we had to go run around the mall to find something else to wear and now have an outfit that was theme specific for that night that we cant wear. I contacted them about a refund atleast for shipping since that is what i paid for and the refused now this weekend i was surprised with a birthday trip so i ordered outfits and bathing suits at 8 am est meaning 5 am their time, paid overnight shipping and it still was not shipped that day, i emailed them later that day asking for the status as i have not received an tracking # yet, instead of actually checking my order and letting me know that i wont received it on time so i can make other arraignments they responded with a generic email saying its still processing then the next morning i got an email saying its delayed, now again im in a f***ed up situation, dont have outfits that i need and have to find alternatives, for my 30th birthday trip. its understandable mistakes but when you make a mistake and just say sorry and dont offer to fix it then do it again is ridiculous and based off other peoples reviews i see im not the only one. SO YOU ARE BASICALLY FALSE ADVERTISING AND CHARGING FOR SOMETHING THAT YOU CAN NOT DELIVER ON . i alone spent thousands here, not including my coworkers that order here but after this I AM DONE and we'll order or uniforms elsewhere”

Helpful Report

Posted 7 years ago

“I must say that I am NOT a new client of Fashion Nova. I usually buy every 2 to 3 months and for more than 1 year. In my last request of October 11 in the morning and I am clear that the order leaves from 1 to 2 business days and do not count the weekends. However, on day 5, they have not sent a trace and also requested. I am writing to the Customer Service and they are not honest and they are not complying with their notice which they sent to my mail where they say that the order would come out in the next 2 days and that I would receive it on Thursday 17 and today I HAVE NOT BEEN SENT TRACKING NUMBER . Unfortunately, a client UNSATISFIED EVEN IF I KNOW THE COMPANY DOESN'T CARE FOR A LESS CLIENT.FROM MY PART, I DO NOT RECOMMEND IT”

Helpful Report

Posted 7 years ago

“Fashion Nova is one of the store that young people, predominantly college student teens and mostly young adults shop daily but fashion Nova make so difficult for these Young generation to even return or exchange an item of clothing, it's almost a bully sort of tactic you have to pay to return them after you pay to return you are only given store credit and there's a possibility that you can't use that store credit on line, then after you pay to return, it takes weeks month to even get an update from them and no telephone number to contact customer service to find out about your order, you have to leave an email then check your email daily to see if they even respond, it is crazy and definitely not fair to the college student who have to squeeze every penny so why bother in this age of Amazon and other online store? Don't let popularity decieve the masses fashion Nova is not a reasonable store in this age of internet, they need to be more flexible and reliable to these Young adults who are their strongest supporters so why run that very scary risks with your hard earned money? Do better for conscience sake fashion Nova at least make it easier to return or exchange and for crying out loud employ get customer agent and provide a telephone number.”

Helpful Report

Posted 7 years ago

“My package was delivered and when I contacted Fashion Nova they could care less. If your package is ever lost you are on your own. I will never use this site again”

Helpful Report

Posted 7 years ago

“My experience with fashion nova has been a nightmare. Their customer service is literally TRASH. I have spent thousands of dollars on them and when something goes wrong they dont have the decency to help you get it right. I will never in my life shop there again. There clothes get worse and worse for some reason they smell horrible now , and when I sent back 600$ order because nothing fit me, it took over a month to only recieve back 170$ dollars partial credit because I DONT KNOW that's what I was told. I cant believe how trash their customer service is. SHAME ON THEM.”

Helpful Report

Posted 7 years ago

“Purchase a bunch of stuff online paid for overnight and Saturday delivery because of an event. My stuff didnt come until 6 days later. I contacted customer and spoke to multiple staff members showing them proof of shipping and proof of when I recieved it. I also contacted ups who confirmed that fashion nova did not include Saturday delievery. Over a number of emails all of this evidence was proven to fashion nova showing them there error. To top it off my order also included incorrect sizes where I had to pay to have it exchanged. All i asked was for a refund of my shipping which was 20$. They not only fought with me over and over dispite the proof I gave them they refused to pay for shipping for my exchange and refused to refund my 20$ shipping I didnt recieve. After years where I have purchased thousands of dollars of stuff from them all I wanted was to be treated fairly. I am so disappointed at how keeping that 20$ shipping was more important than keeping a customer who has wasted so much money on there company. I will NEVER shop with fashion nova again.”

Helpful Report

Posted 7 years ago

“I’ve spent hundreds on fashion nova with multiple orders so I know the quality of their stuff well. I really tried to like them that’s why I’ve ordered many times. Most of their stuff is made cheap and recently I bought a pair of $45 boots, the heel broke off after wearing them once they were stapled to the shoe so cheaply made. I emailed them thinking they would graciously issue me a refund but I was told if you wear the shoe you cannot receive a refund. I won’t shop there again and no longer recommend them to anyone.”

Helpful Report

Posted 7 years ago

“Claim they dispatch international deliveries in 4-5 days it has now been 2 weeks and Yodel my courier have said they still haven’t sent it yet due to fashion nova providing the wrong postcode despite me giving the correct one which I sent proof of. Absolute disgrace. I needed the items for an event and if I knew it would take this long I would have gone with express or ordered elsewhere. Contacted their customer service by email and have been ignored. Shame on you fashion nova, will not be ordering again. Very angry and disappointed customer.”

Helpful Report

Posted 7 years ago

“This is my first time ever shopping with Fashion Nova and this have by far been the worst experience ever !!! My items “says” they were shipped but I NEVER received them. I contacted Fashion Nova via email and the representative was so rude. He had NO compassion. I told yo contact UPS and file a claim and that was it!. If you have any problems you have to communicate via email there is NO live person or number for you to speak to someone. I lost out on almost 200 dollars. I am so upset! All I want is my money back and they won’t even do that! NEVER EVER AGAIN !!!!!!!! Stay far away from this place.”

Helpful Report

Posted 7 years ago

“I have been purchasing items from Fashion Nova since the very beginning. Never had an issue until September 2019. I ordered a dress and a few bodysuits for an event. When the clothing arrived they smelled like paint thinner, fish, and vinegar. I sent an email to customer service and they asked me to send a picture of the items. I was thinking it's weird since you can't smell them through a picture. They then sent me an E-gift card to replace the items. Well I received my replacement September 30, 2019 and it's the same smell but even stronger. I can't wear these clothes smelling toxic. I reached out to customer service again and was told they can't return my money. I read the policy, however, all the clothes that are being sent smell. There should be an exception made. They have just lost a pretty loyal costumer.”

Helpful Report

Posted 7 years ago

“Product was late despite paying for the quickest shipping option available. Requested a refund and was given a gift card. Refuse to use gift card cause none of the items even fit properly (small was way too big for tops and pants just gave mad camel toe due to the amount of extra fabric around the groin. Super unflattering) and they do not match the patterns on the online store (ie they are knock offs of lesser quality) . Frankly, a scam”

Helpful Report

Posted 7 years ago

“Terrible, terrible terrible service and dishonest company. Used credit voucher they issued and they charged my card instead and then offered me another credit for the error. BUYER BEWARE!!!”

Helpful Report

Posted 7 years ago

“I really enjoy wearing their clothes, but their return policy especially for damage items is pretty less than substandard. My boyfriend bought a vest, tried it on and liked it. So he pulled the tags off. Later that day he stuck his hand in one of the pockets and found a HUGE hole. Seeing as though this package was delivered five days ago, I thought it was only appropriate to reach out to the company and perhaps they can send me an undamaged item. Instead, they give me this ridiculous answer stating damaged items have to be returned within two days. PLEASE DO NOT assume a quality product before inspecting fashion nova’s clothes throughly. They don’t care to take ownership for their damaged clothes they send to your doorstep.”

Helpful Report

Posted 7 years ago

“purchasing from fashion nova is equally as throwing away your money, bc they only can give you store credit if you return and their clothings are shitty and so much worse than you look from their website. same size can turn out much smaller or bigger, plus you have to pay the return shipping cost by yourself. like once you paid, you can never get your money back but be forced to buy other shitty cloths instead by their store credit, plus you lose money to return the shitty products as well! I am sorry I cant recommend ppl to buy from fashion nova! unless they can refund your real money at least.”

Helpful Report

Posted 7 years ago

“I ordered 4 products, and 2 showed up. I paid in full for all of them, but when I called the customer service representative told me I had two options: accept CREDIT only to be used on the Fashion Nova website for my lost items, or file a claim with could take 30 days. So beyond disappointed with this whole experience. Would not recommend at ALL”

Helpful Report

Posted 7 years ago

“Customer Service is horrible. I can't wait for a competitor to replace this company with better agents and better quality clothing.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews