Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Fashion Nova is now my go-to shop for whenever I need to look awesome. So basically it means I’d rely on it for parties, special occasions, and date nights. I just know you can never go wrong with Fashion Nova.”

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Posted 6 years ago

“I initially shopped in Fashion Nova because I knew Kylie wears their stuff. I tried on the kind of clothes she modeled and I didn’t expect myself to rock the look. I think it has a lot to do with the fitting.”

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Posted 6 years ago

“The aquamarine brush set from fashion nova’s beauty section has me fangirling. I absolutely love that color and it makes me so motivated to keep practicing my makeup skills, especially contouring.”

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Posted 6 years ago

“Thanks to fashion nova, I’m definitely what you would call a hot mama. I proved to my friends and family that you can look sexy even when your tummy becomes gigantic.”

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Posted 6 years ago

“High fashion has never been this accessible. I’m so glad I get to buy trendy outfits from Fashion Nova even though I’m still just a student. It feels great knowing you don’t need a lot of money to look like a celebrity.”

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Posted 6 years ago

“FN’s size guides are so effective I wonder why other shops don’t have anything similar. It’s so helpful and it feels so good to get something from a high fashion shop that fits you perfectly.”

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Posted 6 years ago

“I ordered 4 different items on final sale. None of them fit correctly so I am out of pocket $75. I don't think the quality is that good and I think if something has not been worn and doesn't fit, I should be able to at least exchange it. I will not be ordering again and will discourage my friends from ordering from Fashion Nova.”

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Posted 6 years ago

“I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.) I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for. I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side. Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.”

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Posted 6 years ago

“Worst customer service! High end brands never treat customers like this! Would not place an order unless you 100% know keeping item or are ok with dealing with customer care department with no answers!”

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Posted 6 years ago

“VERY disappointing. 1 month after ordering, I get an email saying my items have been delivered but my local post tells me its been sent back as Fashion nova didn't include the full address. I contacted customer care and they told me I provided an incorrect address. That's why it was returned. I checked my original order and my full address was indeed there and CORRECT. So they have the nerve to tell me to order it again but that I'll need to pay for the shipping fee again. Not taking ownership for their mistake and charging me for it?! They tell me someone will reach out once its been returned. A month passes nothing. I reach out for an update and they tell me to fill out an international claims form and that it will take 30 days to process. A month later, I check in again for an update and THEY SEND ME ANOTHER international claims form saying it'll take another 30 days. Their customer care is a JOKE. No one even reads the messages, its all automated. What a horrible experience. I ordered in NOVEMBER. It's March and we're still talking about it. Highly unprofessional and ineffective.”

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Posted 6 years ago

“Fashion Nova is a scammer company. They sale stuff they know they don't have in stock and then then when you ask for a refund they tell you they can only give a store credit. How are you going to give a store credit when it was your fault not mind”

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Posted 6 years ago

“This clothes are purely low quality. Nothing to write home about”

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Posted 6 years ago

“I honestly don’t get all the bad reviews. I have been shopping with fashion nova since they started and never had a problem. I mean yeah some of the clothes were to big but that’s the con of ordering online. I’ve always received my packages on time and got my money worth. Great quality clothes. The only thing I’ll say is anything white is kind of see through, but other than that I love them.”

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Posted 6 years ago

“Would give no stars if I could. Never received my order and when trying to resolve just had emailed ignored. Took over 6 months to resolve, still didn’t get my money back. AVOID AVOID AVOID”

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Posted 6 years ago

“Horrible Return/Refund policy!”

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Posted 6 years ago

“I received a bodysuit with a tear in it. I reported it 4 days later and I was told that I needed to reported within two days. I asked for overnight shipping and the package was received a week and a half later.”

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Posted 6 years ago

“Waited 2 months for an order, figured it wasn’t going to be sent so asked for a refund, took a further month for me to get my money back”

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Posted 6 years ago

“Cheap material. Clothes stretch and tear easily.”

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Posted 6 years ago

“I used to rave about Fashion Nova to friends and I have referred so many people to the site. I have shopped there for years and recently I noticed items arriving damaged. I always order about 7-10 items per order to have plenty of options. For my birthday I ordered another large shipment and I did not finish trying everything on until a week after. One dress had a hole in it so I sent a request to customer service. They replied NOTHING can be done because their policy is a 2 day notice (how ridiculous is that?? Some of us have lives and don’t get around to opening packages for 2 days). Anyways, I mentioned to them my situation of how I was unaware and that I didn’t finish going through my package until the week was over. They still refused to help in any way. Apparently they do not care about losing a customer (that spends hundreds each month). I guess I need to stick to purchasing from trustworthy stores.”

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Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE. ONLY ORDER HERE IF YOU WANT TO BE TREATED LIKE GARBAGE. The first time I ordered from them, the items came 5 weeks late. I sent them back because I didn't need the items anymore. I sent them 5 separate emails, as it had already been more than 2 weeks past my return being delivered to them and on the FAQ it said to give them 5 days to process and issue a refund in the form of a gift card. They ignored ALL of my emails. They finally answered after I put the subject line as "Somebody freaking answer me!!!" The representative informed me "regrettably, we have no record of a return in our system." But I had checked my tracking on where the package was at and it was already delivered back to them! So they LOST the package I was returning. The representative who helped me out though was super punctual with his emails and all he had asked for was the tracking number and the return form I filled out. I then decided to give them a second because hiccups happen. The second time I ordered, everything was super smooth. Items were shipped within a day and when I returned something, the credit was issued back almost instantaneously. I needed to exchange one of the jeans for a different size. Did the exact same process I had done the last 2 times. This time, they LOST my return package AGAIN. And yet again, they have IGNORED ALL OF MY EMAILS. I have spoken to THREE representatives, DULCE SARMIENTO and ANDREA SORTO (you bet your butts I'm throwing your names out there) who answered once and never responded back and a third who still has yet to respond. They keep asking for a return receipt but I dropped the package a drop-off site which is the exact thing I did the first 2 times. The third defined the return receipt as the document that "shows how much you pay and the tracking number" which is what I have given to all 3 representatives now!! And all Andrea and Dulce have responded with is "email me back when you actually have it." Bro how many different forms of proof do I need to give to you simple-minded idiots that the package was DELIVERED TO FASHION NOVA. Freaking unbelievable.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews