Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I don’t know how fashionnova trains their employees but they’re doing good. Their customer service is really helpful and their overall attitude is pleasant. They take care of customers well.”

Helpful Report

Posted 6 years ago

“I believe that fashion nova’s wear to work collection has helped me to work better because for me, there’s no greater feeling than knowing you’re working hard, making money, yet you still look good.”

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Posted 6 years ago

“My lips now have this natural pinkish tint to them ever since I’ve been applying fashionnova’s lip mask. I sometimes don’t wear lipstick on purpose so people would notice that I don’t need them anymore.”

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Posted 6 years ago

“I have been going to a mommy club and I have influenced all my new friends to shop at fashionnova. Now we’re a bunch of hot, stylish pregnant ladies who don’t let the bulge bother them.”

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Posted 6 years ago

“Fashion Nova delivers all your items properly and carefully, aside from delivering on time. They also never forget to give you a heads up so you don’t panic and your schedule isn’t disturbed.”

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Posted 6 years ago

“For a strong woman look, just visit FN’s babe with power collection. I has everything from tomboyish looks, to sassy independent women look. I personally like the distressed jeans and graphic tops.”

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Posted 6 years ago

“FN’s new section, material girl, is full of great girly clothes that are perfect for city girls who love to look chic, stylish, and isn’t afraid of the spotlight at all.”

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Posted 6 years ago

“Fashion Nova’s shapewear shorts has helped me out big time. My bestfriend wanted me to wear the body-hugging dress she got me but I was too ashamed. The shapewear shorts held back fat from my tummy, waist, abdomen, and thighs.”

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Posted 6 years ago

“I don’t have to panic when knowing which clothes I should wear and which outfits go together because fashion nova is always there, preparing my next outfit or telling me which matches with which. This is the most relaxed that I could get. Phew.”

Helpful Report

Posted 6 years ago

“Worst customer service experience ever! It's been more than a month since I made my order and I had neither got any clothes nor my money back. I have ordered from many online stores but never had such a bad experience. 10 days after my order has been processed I sent a message to the customer service asking about it's location, the reply was that the delivery time could reach 30 days and I should wait. A week later I sent them another two emails and they finally gave me a tracking number so I could call the delivery company. After a short talk I was told that the package was sent back to the sender, the reason was that my phone number was not provided so they couldn't reach me and FashionNova asked them to return it back. Even though I had provided my phone number and I had even subscribed for tracking messages I also contacted them many times during which time my package had arrived but they didn't even bother checking this out. Another upsetting thing was the communication with the customer support, I had the feeling I was never understood and never felt sympathy. The mistake was theirs and not mine and they didn't even admitted it nor apologised, this is what pisses me off the most.”

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Posted 6 years ago

“My squad and I wanted the same shirt but different color but stores don’t work that way anymore. When I saw Fashionnova and saw how they have so many different colors of each outfit I knew we could find a good one for our squad. Squad Goals!”

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Posted 6 years ago

“FN's size charts make it possible for its customers to get their orders at the sizes they’re comfortable with. It’s accurate and they always get my size right.”

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Posted 6 years ago

“I give Fashion Nova one star for the quick shipping & low prices. I bought a couple simple items of clothing: a white long sleeve v neck onesie, a black long sleeve shirt, and a pair of mid rise ankle jeans. When I unpacked the clothes I was immediately disappointed. The white onesie top was thin and the stitching was frayed with loose strings poking out of the sleeves and neck of the shirt. The black top was probably the most satisfactory and it still felt incredibly cheap and was rather ill fitting. The jeans were made of a really rough and scratchy denim that has yet to soften after multiple washes, and the rips look cheap and ugly. I have worn the white top once and don't intend to do so again as it was practically see through. the jeans are itchy and not worth the money I spent on them. overall, I am really disappointed. I ordered simple staple items and they couldn't even get those right, so I certainly won't be ordering again. I would rather spend a little extra money and get something that is wearable, than go for a bargain and receive garbage. I would not recommend for anything but single use throwaway clothes that don't need to be worn for extended periods of time. also, it is very difficult to get a gauge on the actual shapes and cuts of clothing when every single model is shaped like Kim Kardashian. There were really only extremely curvaceous models or plus sized models and next to no representation for anyone in-between. If you are of average build, good luck trying to gauge how their clothes will look on you through the pictures they provide.”

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Posted 6 years ago

“FN’s eye and face palette are perfect for girls like me who is always on the go. I also travel a lot due to the nature of my work, so this handy palette is very useful in maintaining freshness.”

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Posted 6 years ago

“I like using makeup to make me look pretty but not be obvious about it. I like to look natural, so fashion nova’s nude palette is perfect for the kind of look I always go for.”

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Posted 6 years ago

“Fashion Nova has excellent customer service. Their helpful and quick responses make me feel like a real valued customer. They assist you until they know you’re satisfied.”

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Posted 6 years ago

“Worst customer service ever!!!! They are the ones who made the mistakes with my sizes, they a paid $22 to send back my return, because they need the tracking number as proof that you did send it. And almost a month later still nothing! I contacted and sent all the proof I have and yet they tell they don't have it!!! It's not worth it.”

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Posted 6 years ago

“I bought the neon joggers I had my eyes on on fashionnova’s activewear collection. The neon makes me feel like I’m fresh and stylish and it motivates me to keep on exercising.”

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Posted 6 years ago

“Fashionnova has one of the fastest delivery services I have ever seen so far. Next day deliveries actually come through the next day, Deliveries don’t typically take a week, and delays don’t exist.”

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Posted 6 years ago

“I’m a runner and I love fashionnova’s windbreaker lounge set. I run around different terrain for hours every day and the lounge set doesn’t look like it’s ruined at all.”

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Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews