Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I placed an order yesterday and PAID extra for overnight delivery today I got an email saying my items had been delivered to my front door I was excited til I got to the front door nothing was there I immediately went to contact fashion Nova why spoke to a representative by the name of Gerson where he told me there was nothing they can do that I will have to contact the shipping company on track so I contacted on track with the message of them telling me it's going to take up to 10 days in order to see what happened to my items where I called back to Fashion Nova and spoke with an agent by the name of Aleia employee # 2338 who was so rude saying that they would have to do an investigation and they just cannot resend me my items out which they had no problem taking money from my account this was not my first time purchasing items from Fashion Nova I love this site I love the clothes and I've always had bought items from them soon as my items come up missing they told me that they cannot replace them right away my birthday is coming up in this is why I ordered the outfits for my concert I was going to and they told me that they can't replace it's about time that they can replace it my birthday will be long gone and passed this is the worst customer service that I have had in a long time to to be belittled and acted as if I was not important and then my items was not important that my customer service was not important as mine blowing this is a company that makes millions of dollars and you guys cannot simply replace the items that I ordered”

Helpful Report

Posted 6 years ago

“I placed an order from fashionnova.com on 1/6/19 for a total of $262.38. I used gift cards totaling $235.64 and paid the remainder ($26.74) on my Visa Debit card. I received an email the next day which stated: "Some items in your order have been refunded Note: This can be from either customer protection or an inventory discrepancy. Total amount refunded: $31.49 USD Order Number: #26122031 Refund Date: 01/07/2019" I never received the refund. I emailed on 2/19/19 to inquire about the refund and was informed that I would be refunded via gift card. Fashionnova's own refund policy states: Refunds are issued to the original form of payment used on an order in the event that it is canceled." I have called the customer service phone number numerous times and have been hung up on or told someone would call me back and ultimately that because of "the system" the refund has to be in gift card only. I want to be refunded the amount I paid in cash "$26.74" and the other portion on a gift card is fine since the original form of payment is gift card/cash. If the original form is a combination and they purport to refund in the "original form of payment" it is unfair and deceptive to choose to only issue the refund in a gift card, especially when the item was not even a return, simply an item that wasn't in stock. I would have had no way to know that the item wasn't in stock and that I would have to forfeit the USD I paid for a gift card. The money was stolen from me because that part of the order was not even fulfilled and they kept my USD, even though it is clearly against their own policy. Additionally their own email plainly stated to me that I would be refunded $31.49 USD but I never was. I will never use Fashion Nova again and have filed compliants with the consumers office of the attorney general in PA, the BBB and the FTC. Hopefully someone will hold them accountable as they take advantage of more and more consumers.”

Helpful Report

Posted 6 years ago

“Total scam, lost 300 dollars there and never got it back!”

Helpful Report

Posted 6 years ago

“I placed an order by mistake. I tried to get to the next page for confirmation and it placed the order automatically without confirming my order. I wasn’t even able to put in my discount codes losing out on a good chunk of change. I called customer service and like always was unable to resolve my issues. I must say nice clothes but customer service is horrible. They are just there to answer the question phone and tell you that unfortunately they can not doing anything about your issue. I’m really disappointed and I will not be placing anymore orders. I’m tired of the service and technical problems with no solutions.”

Helpful Report

Posted 6 years ago

“It's absolutely ridiculous that hm you can't modify an order at all before shipping. Their customer service is infuriating and only talk in circles. I recommend going to a Victoria's secret and avoid fashion nova.”

Helpful Report

Posted 6 years ago

“Fashion Nova does not post reviews that have any negative feedback. I bout a dress and it’s beautiful but it ran big. They removed the post. Had I have known it ran big I could order a smaller size.”

Helpful Report

Posted 6 years ago

“I made a purchase paid for express shipping. When my package arrived I opened it right away and that's when I realized one of my items was missing. Not only was one of my items missing but there was jumpsuit included that i didn't order. I checked my invoice and order history to see if this was my mistake... it wasn't. I emailed fashion nova explained the problem and expressED how much I really needed this item by the weekend. someone did contact me right away. Only the reply was anything but helpful. I was told... "attached is a return label, use it along with the return form to return the item. Once we receive the item, which could be 5-7days, we will then issue you a gift card. With this gift card you can then use it to purchase the missing item agin". WTF!! The worst customer service everrrrr...”

Helpful Report

Posted 6 years ago

“I was browsing for dresses to wear. As I was looking I seen they copy from alot of black own business. DO NOT SHOP HERE.”

Helpful Report

Posted 6 years ago

“I ordered from them several times and they always take two weeks just to pack your items this last time it took two weeks just to give me my money back and say they canceled items”

Helpful Report

Posted 6 years ago

“I am giving Fashion Nova a 3-star although I shop here frequently. Over some time, I've noticed their sizes have gotten smaller ever since they added their PLUS size line. This is very frustrating to me because I used to wear a medium, now I have to get a large and STILL some outfits come super tight for a large! Another thing I have noticed is their customer service is downright awful. I returned some jeans (size 9 that looked like a size 3) and I have yet to receive my credit back to buy a bigger size. I emailed customer service and get the same response that I need a receipt from the post office where I shipped out from. I used standard shipping, there is probably no way to track my package so I will be out $30. I used to recommend this place to everyone and now I find myself saying, "be careful" when shopping on Fashion Nova because its definitely a 50/50 risk.”

Helpful Report

Posted 6 years ago

“This is probably the worst online shopping store I’ve ever come across. First of all if you plan on having your items for an event I suggest ordering them MINIMUM a month in advance cause you will NOT be getting them in 1-2 weeks like every other online store. Ontop of the poor shipping, customer service is even worse !! I contacted them about 6 times now asking where my order was which I placed over a month ago and they are literally copying and pasting me the same email not even reading what I’m saying. I wish I can give this website less than 1 star. Horrible horrible horrible customer service and shipping time for mediocre clothing.”

Helpful Report

Posted 6 years ago

“I genuinely tried to give them a shot over and over again but each time I'm disappointed. 2/3 orders I've placed have had damaged dresses to which I have to pay for shipping for in-store credit when in fact I just want an undamaged dress. The coloring is off, assumably from their professional lighting and so is their sizing. The return policy is not consistent nor is their customer service. I just don't think its quality. Great choices but it's not even worth risking for me to order. Try Forever 21. Same prices, consistent quality.”

Helpful Report

Posted 6 years ago

“Fashion nova clothes are really just trash honestly. Their refund policy is unfair, they are basically scammers!!! Nothing will look like the pictures. Fashion NEVER”

Helpful Report

Posted 6 years ago

“They just dont care about their customers and will throw policy in your face instead of making things right. Worst experience.”

Helpful Report

Posted 6 years ago

“Thieves! I placed 2 orders. One on January 31st, the other on February 6th. My first order has never been shipped. The last update was February 4th - RANCHO DOMINGUEZ. Nothing since. I have emailed many times and all they respond with is with a generic pasted message that they are not responsible for the shipping and customs. IT NEVER HIT CUSTOMS. It went missing from Ranch Dominguez. My second order has already been delivered. They have basically stolen my money from me and will not refund or even tell me where my order is. There has got to be something done, this is basic theft. They cannot just get away with stealing your money.”

Helpful Report

Posted 6 years ago

“Horrible customer service, when calling they leave you on the phone and just hang up after. They try to keep your money where ever possible and believe that they can keep your money on returns if you do not provide a tracking number to them. They are scammers. If you think you may have to return, do NOT order from them! ONly way to communicate is email and they are not helpful at all and they act like they can't see some of the stuff they don't feel like resolving. Worst customer service experience of my whole life! 0 stars”

Helpful Report

Posted 6 years ago

“Okay so, here is an HONEST review from someone who has been shopping on Fashion Nova for a long time. There are cons and pros to buying from this site and I will list them all here. The CONS of this site are: - A LOT of clothes are see through so AVOID anything white in my opinion. - You have to pay for returns and a lot of items are final sale, so what you buy is what you get almost unless you wanna pay to get a new one it's not really worth it. - Customer service sucks and they hardly will ever get back to you. The PROS of this site are: - I've gotten some of the best clothes from this site. My favorite items are jeans and bodysuits. Anything black will always be a good buy. Shoes are amazing too. - I'm personally not plus size but they have a wide selection for those who are and models displaying it. - I've never had an issue with something fitting me wrong, I love the way their clothes fit me. - I see a lot of comments about shipping. I usually get overnight and never had an issue. If you order on a non business day or AFTER a certain time, it won't be 1 day, it will be 2 day. So make sure you read the fine print when choosing shipping and look at the time. -They ALWAYS have a 30% off coupon. Use the google chrome extension called HONEY and you will always find a coupon. TL;DR I REALLY love the clothes i've gotten on Fashion Nova but i've done a lot of trial and error with what to order. Don't order anything white and pay attention to the size chart. Pay attention to the time/day you are ordering if using overnight shipping or IT WILL be 2 day.”

Helpful Report

Posted 6 years ago

“Horrible! I purchased a dress and also paid for over night shipping and the delivery guy came and didn’t bother calling me saying he wasn’t able to get into the gate but yet fashion nova gives no selection to put in a gate code , and of course I’d think they have a micro gate opener!! Why ask for my number and not call me if you can get it! The dress was overnight due to a special occasion, all customer service can say is I’m sorry , I wanted a full refund and they never even got back to me with a response!!!! Never shopping here again!”

Helpful Report

Posted 6 years ago

“Using codes they advertise is a scam! I placed my order with the freeshiping code and I didn’t go though. I emailed about the issue and I got an email back saying that they cannot do anything about it. Then I called and they person on the other end automatically responded with out asking for my order information. Just like robots they responded with “unfortunately, we cannot do anything once the order has been processed. When you clicked to make the payment you agree with our terms”. They refused to give me free shipping or to give me a discount. I will not purchase anything from them again. They clothes better not be cheap fabric! I do not recommend ordering online. They will scam you.”

Helpful Report

Posted 6 years ago

“This is what he sent: he was nothing but rude, I can't believe you work with people like this guy so unhelpful and pedantic when it comes to doing his job, please see what he sent he previously told me to check the website when I clearly stated that I've done and I couldn't find the items cus I forgot the names; Dennys Flores (SPA) (Fashion Nova) Feb 16, 10:51 AM PST Hi Love, Thank you for contacting Fashion Nova, I'm happy to help! You can call our Customer Care department at 1 (800) 866-0286 Mondays-Fridays between 9:00 AM to 5:00 PM PST. Please let us know if you have any further questions, and thank you for being a #NOVABABE”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews