Name: Fashionnova
Rating: 1.98

“They suck with customer relationships! Period!”

Posted 6 years ago

“FASHION NOVA SUCKS!!!! They literally do 40% off sales & change the quality of the clothes to the cheapest quality possible!! Youre better off ordering on wish!!!!”

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Posted 6 years ago

“I ordered from Fashion Nova for the first time about a week ago. I got delivery confirmation that my package had arrived and when I got home, it was not there. When I called, I was told that I had to file a claim with the US Postal Service and that they're no longer responsible for the package. While I understand reaching out to my local post office, it is both unfair and illogical for them to just state that they're no longer responsible. IF that's the case, why not send packages in a more secure way? Most places will offer a refund or offer to replace the item. I'm out $23 bucks and it has been a suckish first time experience. I will NEVER order from this company again!”

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Posted 6 years ago

“Never received my order , and they said they will refund my money and they never did they just kept the 60 dlls . Call them and no answer never buying again from fashion nova”

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Posted 6 years ago

“The worse store ever and to top it off the worse return policy there could be. If you buy a sale item on line you cannot return it in store like really!!! Isn’t this the same owner or is a scam to steal people’s money. This ridiculous policy is making people spent their time and money something that is so valuable now in days.. Watch what you purchase on line because that’s how they get you if something doesn’t fit, you won’t be able to return it in store!!”

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Posted 6 years ago

“This site is the worst you can’t cancel your order and ridiculous to charge a 50% to restock your order never buy anything from Fashion Nova”

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Posted 6 years ago

“They have really cute stuff. Especially for plus size women like me. I ordered for the first time. The sizes are not correct. You may need to go up a size or two.”

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Posted 6 years ago

“i had never bought off fashionova so i decided to check it out i saw a lot of cute bikinis.. so i ordered one. & when i got it, it was MOST DEFINITELY NOT what i thought i was getting. then i email them telling them how cheaply made this bikini was & i am never ever going to wear it & i want my money back. what they said is “no returns on items ending in .97 .98 & .99. so now i’m stuck w this bathingsuit i’ve only ever TRIED on. & i paid 45 dollars for it. i will NEVER shop w fashionova ever again. & i get so mad seeing all this good stuff ab it. it’s not good & it shouldn’t even be a thing.”

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Posted 6 years ago

“I wish i could put 0 for the review They have no customer service. Ingrid and aj was very rude and disrespectful. They send my order twice to the wrong address. I asked to speak to a manager and they said the manager was unavailable the 5 times i called. They were even laughing in back while i was on the phone. These people are very unprofessional and am sorry i spend my money here.”

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Posted 6 years ago

“I never ordered fashion nova before and I was excited to try it. I ordered around $140 worth of clothes and they said I would get a email for confirmation. I never got an email and the order wasn’t even on my fashion nova account. I figured I messed something up so I ordered again the same items and it happened again! I tried emailing them and calling them but it says they will get back to me in about 3 days! And it charged my bank account both times but refunded my money at the same time. I don’t understand why they would cancel my order twice and from what I’ve read on the reviews I doubt I will even be able to get ahold of them. Thank goodness they at least returned my money. But obviously my orders were correctly filled out because they did enter my bank account. Horrible experience and I hope I can fix it . Super disappointed because I love the clothes.”

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Posted 6 years ago

“I purchased a cute jumpsuit . When it arrived and I tried it on, it had a bad zipper! Your return policy is definitely a fraud! A 50% restocking fee? Ridiculous!! I will definitely never shop here again!! 👎🏾”

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Posted 6 years ago

“I honestly love the clothes but one of the 9 dresses I ordered was just too tight. I called to exchange. They said that it was a final sale object. I said nothing indicated it was final sale not even the receipt in the bag. She said it the price end in .99 and .98 it’s final sale. So I went to the new arrivals section and saw that every thing ended in .99 brand new collections are listed as final sale. I did this on the phone with her and she yes the new arrivals are final sale!!! Ugh!!! I disputed it with PayPal and got my money back!! If just had a normal exchange and return policy and where more honest on there website I d be a loyal customer. ASOS has a way better model. I rather give there company my money! The only reason I stopped on there site was the 40% off sale”

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Posted 6 years ago

“Clothes are not up to date with size! Incorrect sizes”

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Posted 6 years ago

“Worst customer service they aren’t ready to be doing business they allowed people to use your credit card without authorization then you can’t cancel an order”

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Posted 6 years ago

“Bought a few items from fashionnova. I was very satisfied with the quality of the material and the fast delivery, however two of the items that I bought were not true to size and I needed to return for larger size. If i had to make a complaint about anything, it would be that Fashionnova does not offer free return shipping. So the $14 pair o pants I bought actually cost me $17 in shipping. There are too many other stores ( often not as big of a company as fashionnova) that offer free shipping as a convenience to it's customers. The shipping itself cost me more than the total of any individual item I bought which means Im actually losing money by buying there in the event that something doesnt fit quite right. Honestly, I think fashionnova makes too much money as a company for this to be an issue. Maybe if they scaled back paying all these celebrities to pretend to be wearing and buying their clothes on a regular basis, they would be able to invest that money into offering return shipping for the customers who are actually buying their products and keeping them in business.”

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Posted 6 years ago

“Do not buy from here, no return policy, if you return then no money back, only couple dollars for store credit, avoid this website!!!!expensive shipping! Horrible”

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Posted 6 years ago

“I am a frequent shopper on fashion nova, love there clothes and there deals but there return policy is total BS, along with there cancellation policy, so do t make a mistake cause your totally screwed. When I returned my items for a credit they misplaced my return even though I submitted the card they send just in case you want to return, so when I asked them to see if they could track it by address they no and there’s nothing else they can do for me. This will be last order with them, I’d rather shop where return policies are more accommodating to customers and not consumers. The one star was for there awesome styles.”

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Posted 6 years ago

“Super disappointed I had the WORST experience. First the sizing is way off and the quality is what you would expect from getting your clothes from China, cheap fabrics and crazy sizing. Instagram inspired me to buy and what a mistake. First there are no refunds! Final sale items are not clearly marked when you are ordering. It took 2 weeks longer to arrive than it should have. Then, when I returned the items, they sent me they took two weeks longer than advertised as well. I called twice to check on it and they said they would send it today and they never did. When I finally received the gift card, all of the amounts were incorrect, they gave me half of what I paid. I called and emailed 4 times to fix and sent them emails, each person said they would fix it today and this and gave them almost a week in between to process it and send it! 4 times they did not send it again!!!! I am literally calling them right now for the fifth time to resolve this, I WILL NEVER ORDER FROM THEM AGAIN!”

Helpful Report

Posted 6 years ago

“Super disappointed I had the WORST experience. First the sizing is way off and the quality is what you would expect from getting your clothes from China, cheap fabrics and crazy sizing. Instagram inspired me to buy and what a mistake. First there are no refunds! Final sale items are not clearly marked when you are ordering. It took 2 weeks longer to arrive than it should have. Then, when I returned the items, they sent me they took two weeks longer than advertised as well. I called twice to check on it and they said they would send it today and they never did. When I finally received the gift card, all of the amounts were incorrect, they gave me half of what I paid. I called and emailed 4 times to fix and sent them emails, each person said they would fix it today and this and gave them almost a week in between to process it and send it! 4 times they did not send it again!!!! I am literally calling them right now for the fifth time to resolve this, I WILL NEVER ORDER FROM THEM AGAIN!”

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Posted 6 years ago

“There customers service sucks. They are rude and Unhelpful. The delivery was at the wrong address and I had to pick up the package my self.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews