Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“If i could give -5 stars i would. There customer service is horrendous. They focus more on their online presence than actually establishing a customer friendly , good quality company. I called four times and was met with representatives who make it seem like assisting a customer is tedious. They placed an order with out a confirmation by giving a code to my phone without me even giving them my information. When i tried cancelling the order a second after it was placed by then they hung up on me and said they couldn’t help. Worst place ever. If you like low quality and poor customer service than this is your store”

Helpful Report

Posted 6 years ago

“Great fit. True to size”

Helpful Report

Posted 6 years ago

“well i thought i would try it out and ordered 3 pc outfit but a large is really a small in china.. and a medium is probable a really small large.. so if you large get xl or 1 x because how you going to fit big chest big but in a reg large ... was not happy that you cant get refund and that they don't give you back for shipping but you have to pay to ship to and to receive ... a billion dollar company and they cant meet you half way .”

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Posted 6 years ago

“On the 2-4-19 I ordered 1 Large by my side white Joggers suit I ordered a Large Yellow Boss Baby Hoodie I ordered the OG Royal Blue Velvet Lounge Set Large I also ordered a pair of size 5 Dark Body moves ankle Jean. In which I didn’t receive any of these Items. Instead I received a Haute Monde Young contemporary jacket, a bozzolo polyester dress, and a pair of classics high waisted skinny jeans. I am very dissatisfied with the service provided and hopefully SOON you all can resolve this issue. I understand that we all make errors. However in the business and because of the name of the brand. I expect a bit more from you all. Please for future reference provide a phone contact number so your customer can reach you. I hope to have the items I ordered soon. Thank you.”

Helpful Report

Posted 6 years ago

“Never again will I ever buy from fashion nova. I order $75 worth of clothes they were all large and they didn’t fit. Not only didn’t the clothes fit but the material is shitty. I returned the clothes on nov 27 and I haven’t gotten a email that they would give store credit or anything. Don’t buy from fashion nova.”

Helpful Report

Posted 6 years ago

“So I made a number of purchases with this company over a month long period. Some items are ok and others are poorly made or run small. This company by far has the worst customer service department when you return items they claim that the item was filled out incorrectly and state they need a tracking number but they still drag their feet in issuing you credit because they don't do refunds. Also, you have to watch your order that when you are supposed to get free shipping they charge you for it. Save yourself a headache and go somewhere else to order from.”

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Posted 6 years ago

“Purchase came within just a few days. I would suggest reading reviews and looking at sizing charts on each item before ordering. I would also suggest looking up coupon codes as there are always a million online. Overall the item quality is just amazing. I absolutely love the quality and cut. They have so many cropped clothing designs and thats my favorite thing ever so i was so happy to see all of that. Great experience, I would completely recommend.”

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Posted 6 years ago

“Very poor customer service”

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Posted 6 years ago

“I wish I could write zero stars for this website. I placed an order through PayPal. Side note: always use PayPal when shopping online so you're protected from Scam companies. After placing it I never received a confirmation email which is common. Being that this is the second time this occurred with this site for me I decided I'd wait a day and get back to them. I emailed and not only could they not locate my order after taking my money. They kept repeatedly asking me for an order number I could not provide due to the fact they never sent me an order number. It wasn't even showing under my account I have with them online. But it was showing the money being taken from my bank account! I am going to miss ordering from them but this past experience has sent me over the edge. Why am I having to hunt down an order? Maybe its because they just had a HUGE 40% off flash sale and its all a gimmick to get our hard earned money. I tried calling after two days worth of emails didn't work and was left on hold for ten minutes. Clearly a money grabbing scheme. Hey Jesus Amaya, you're an imbecile!”

Helpful Report

Posted 6 years ago

“Their customer service is absolute trash. They shipped my order using ONTRAC-- a regional shipping carrier so notoriously bad that I would not have ordered had I known that's who they used-- so of course I didn't get my order. I contacted customer service, and not only are they not helping me, but their representative "Fern" was *openly hostile* when I asked that someone actually help me instead of repeatedly sending me the exact same form letter.”

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Posted 6 years ago

“Clothes are cheaply made and never fit right. They rip 30 minutes into wearing them. And when you try to return they first say they will offer you only part of what you paid and then they go back on that promise and wont give you any money back. DO NOT BUY FROM FASHION NOVA.”

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Posted 6 years ago

“I loved everything about it. Clothes fit well, good material, great prices and fast delivery. Will definitely order again.”

Helpful Report

Posted 6 years ago

“Informs that shoes run “true to size;” but on arrival shoes are more than 2 sizes too small. Then, after paying shipping, informs that after paying return shipping, only “refund” is a useless store credit. I would leave 0 stars but it’s not an option.”

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Posted 6 years ago

“I've had great experiences with Fashion Nova. Cute clothes and FAST shipping! Even with standard shipping, I always get my package within two days.”

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Posted 6 years ago

“Got A notice that my order was delivered, never got anything and contacted fashion nova headquarters and they were no help! I bought two dresses and still have nothing. No refund no dresses.. they suck never ordering from here again. I just lost money and there customer service is no help”

Helpful Report

Posted 6 years ago

“There pants aren’t the correct sizing they fade after 1 wash they don’t have good costumer service I had to wait 40+ days to be notified that the item I was waiting on the most was not shipped and i had to wait an extra 12 days for return and yes i did email them multiple times after the first 12 days they basically wrote a bs email idc you didn’t get the leggings you’ll have to wait 12 more days for your money back their clothing is forever 21 over priced 🙄”

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Posted 6 years ago

“Club factory care number 6289224030*****9677092614 6289224030*****9677092614 6289224030*****9677092614 6289224030*****9677092614 6289224030*****9677092614 6289224030*****9677092614 6289224030*****9677092614”

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Posted 6 years ago

“I purchased several outfits from Fashion Nova, returned the ones that didn't fit (mind you I paid $16 to ship it) and I have yet to receive a refund. No one answered the phone and no one will get back with me on the status of the return. DO NOT BUY FROM FASHION NOVA.”

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Posted 6 years ago

“If you dont mind losing your money, time, and sanity, order from Fashion Nova. You will basically get the run around when (not if) but when you havent recieved your package after ordering weeks in advance. Once you decide to call and email after multiple times and decide to threaten with reporting them ,then you recieve an answer or your order will get shipped. Oh mind you, I have paid for 2 day shipping multiple times only to recieve my orders weeks later. PLEASE PLEASE PLEASE go somewhere else. Im trying to save you from the headache and money loss!!!”

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Posted 6 years ago

“I'm truly surprised to see all these negative comment. I order from this company regularly and only once i returned and Item, but only because I ordered the wrong size. I will continue to order from Fashion Nova and will tell others to do so. When you by things for a cheaper price, sometimes the material lwill be thin or cheap looking but in my case, eery item looked exactly like the picture even the shoes I ordered. Also, whenever I order my items come in 2 days from ordering with regular shipping.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews