Fashionnova Reviews

Name: Fashionnova
Rating: 1.96

2.0 Rating 2,916 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes weeks and months of constantly reaching out to their “only online email support” to receive store credit from a return. Never be returning”

Helpful Report

Posted 6 years ago

“Purchased 4 items returned 2 of them. It’s been about 2 weeks and I still have not received the so called store credit.”

Helpful Report

Posted 6 years ago

“Fashion Nova is by far one of the shittest places to order from giving you the heads up. They steal your money, you don’t get your items for at least three weeks when they say it will be 2 to 3 days. They do not give refunds only store credit. Do not purchase from them you can’t even contact customer service and if you do find the number for customer service good luck because you’ll be waiting two hours on hold for a representative and if you email them as I did three times in regards to my order I still haven’t gotten a response so don’t hold your breath waiting for them to email you back in regards to anything to do with your order but they can send you coupons to your email every day. Good luck to anyone that orders from this company they are horrible WILL NEVER ORDER FROM THEM AGAIN.”

Helpful Report

Posted 6 years ago

“Poor communication & very slow with processing, shipping & refunds. I ordered 3 items on the 29th of November & on December 6, they said all of the items didnt ship & I would get a separate email stating which items. Still waiting for that refund. On the 11th I took a chance & tried to purchase 1 of the items I previously tried to order, only to find out today it was cancelled because it's out of stock. It takes awhile to get a response whether from email or phone & you get a generic response like holiday times & well, sometimes refunds take longer. I understand it's the holidays, but that's no excuse for poor communication & inefficient practices. Everyone else that I've ordered from is also dealing with the same business of the holidays, but I have never had any of the issues I've experienced with this company. Frankly, there's no excuse & the systems in place need improvement. They always offer a coupon after a mishap, but who wants to deal with a company that fails to communicate, doesn't ship on time, always out of stock & is slow with processing & refunds. There are far more online companies to choose from that do not produce this much of a hassle & are way better at communucating, so never again...”

Helpful Report

Posted 6 years ago

“Y’all know what y’all did!!! And I’m happy you are getting sued”

Helpful Report

Posted 6 years ago

“If I could give a zero I would!!!! I don’t know if it’s because of the lawsuit against them or if it’s just the holidays. But I placed an order on December 5 and got an email confirmation. Days went by and I never got an email showing my ordered shipped like I normally do. Finally I emailed them 3times each time no reply. I called and stayed on hold to talk to someone, the phone mysteriously hung up on me. Then I get an email today stating they have refunded my money but with no explanation as to why this was done!!! Very unprofessional!!! Don’t order from them. Hot Miami Styles is my go to place from now on!!!!!!!!!!! Get it together Fashion Nova. Money isn’t everything stop being greedy!! Then I wouldn’t have bad luck. Good day”

Helpful Report

Posted 6 years ago

“First time ordering from them during their 50% off. I ordered a nice jacket for my daughter for Christmas since she and her sister shop on the site. I got a confirmation saying my order was on the way and then 2 weeks later my order was canceled and I still have not received my reply very disappointed. I feel like the site is a scam when it comes to getting 50 to 90% off items because they really don't want you to pay half the price of the item. And they are still advertising the coat for sale on the website. False advertising. WILL NEVER SHOP ON TGE AITW AGAIN!!”

Helpful Report

Posted 6 years ago

“Scammers when it comes to refunds, returns, customer service,”

Helpful Report

Posted 6 years ago

“I’ve only ever tried to make two purchases on here ever and BOTH times the purchases were confirmed and then days later I receive an email saying that the order was cancelled with NO explanation. I’m already a person who is weary of online purchases and sites like Fashion Nova validate my suspicions. I don’t see the purpose of advertising sells if you can’t handle the volume of customers that come as a result of your sales. And the saddest part is, I had JUST received an email saying the item that I wanted was back in stock so I placed the order received a confirmation email immediately after. Just to last night (an entire week later) receive an email saying your order cancelled and you’ll receive a refund again with NO explanation of why my order was cancelled. Don’t believe all the hype this site is garbage. I am HIGHLY dissatisfied and I will make it my business to go on Every site I can think of to share my experience, apparently all the other reviews were given some type of incentive to leave a positive review.”

Helpful Report

Posted 6 years ago

“On Dec 11, I ordered a coat from their Website. After placing the order, I got confirmation that it wouldn't ship until Dec 23 which was too late. I never got a confirmation email or order number. I called their "fabulous" customer service several times but got a message that no one was available. I emailed them and direct messaged them through social media with no answer. Finally got an email after mentioning BBB stating that I can't cancel the order. The only recourse is to wait until the product ships and then return it and then I will get a Fashion Nova gift card.”

Helpful Report

Posted 6 years ago

“Will never order from them again. They put my order on my Visa but never delivered the product. I am now out $80 after waiting 30 days. They will not respond to my email. I requested they provide me with a 1-800# so I can talk with someone and they still have not responded.”

Helpful Report

Posted 6 years ago

“TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!! I received the wrong package not for my address nor my name. I've sent multiple pictures of the WRONG package and they continue to tell me its correct when it is not. Not only did i get the wrong package i never received the items i got and their system shows delivered, Not sure where to i never got anything. They're rep wrote me on twitter stating i did get the correct package when i can assure you I did not. I even spent extra for rush shipping 2 day and not only never got my package it was never sent out when it was supposed to be sent out. I will NEVER purchase from this company again. Wish I could leave 0 stars. They are basically calling me a liar and refused to refund me my money without sending the items back how can I send items back that i never got!!!!!!!!!!. I had to contact my bank and inform them to dispute the charge, Terrible customer service”

Helpful Report

Posted 6 years ago

“Poor quality jeans.. I just got my jeans a couple weeks ago and haven't even worn them and they are already falling apart. I also wish that they had a short option when ordering jeans they are way to long for short people.”

Helpful Report

Posted 6 years ago

“They waited almost two weeks after I placed my order to tell me that they were out of stock of the item I ordered. Then, they never responded to my email. There are plenty other stores with better service. Fashion Nova is TOO expensive Not to have great service. Businesses make mistakes, however, it should have been compensated for. I received my refund and a loudly $10 gift card, nothing on their site is $10 or under!! Not too mention, risking the chance they may not have that item weeks later.”

Helpful Report

Posted 6 years ago

“Fashion Nova has the worst customer service I have ever seen. Buyer beware!!!! They are dishonest and hustlers who swindle people out of money. I ordered a pair of jeans, I like them but they arrived with a defect. So I emailed and filled out a request and was told that because my request was not sent in 2 business days, which it was, that there was nothing they could do, like I couldn’t even return them and get their lousy store credit. Are you kidding me? My order total was $141.95 and my daughter’s order was $180. I will never purchase from them again. Do yourself a favor and order from somewhere else. I don’t need a headache when I’m spending this kind of money with them. I also will be reporting them to the better business bureau. They have very shady business practices. And they took forever to even start processing both my order and my daughter’s. The absolute worst!!!!”

Helpful Report

Posted 6 years ago

“I brought two pairs of jeans they smell so bad I’ve washed them soaked them and the still smell bad.”

Helpful Report

Posted 6 years ago

“They rarely respond to emails... make you pay shipping for returned items and then make you wait over 2 weeks for your store credit. I purchased items on Black Friday that were clearly in stock at the time of my purchase. After 2 weeks I received only HALF of my other and after emailing them numerous of times... the email me back finally... only to say they will refund me my money for the items I didn’t receive. They have no respect or care for you after they receive your money. They email and text EVERY day about sales and new merchandise but can’t respond to your emails about already purchased items. All they care about is your money. Once they get it... you’re no longer important. Trust me... I’ve been dealing with this company for the last two years and have spent A LOT of money. They don’t value loyalty. Customer service stinks”

Helpful Report

Posted 6 years ago

“Fashion Nova is so disappointing. I’ve received the wrong size and called them to return an order. The lady on the line was rude and there is NO REFUNDS, only to get points which makes people have to buy more from their website to make up for the money they lost. THEN there was a email they sent of the RECORDING of the call without any consent. Then when “returning” the item they make you PAY $7.99 for them to even come back with you about it. TRUST ME it’s a whole SCAM.”

Helpful Report

Posted 6 years ago

“I used to buy a lot of clothes from fashion nova and returning when not fitting happily knowing that I always get something better even tho I don’t like That they keep the money and just give you a credit store, but this time on Black Friday I got my purchase for 50% off and after several emails telling me that my order will arrived I got an email telling me that they will refund my money because they don’t have my items anymore, and on top of that they offer me $10 gift card that expired on January 2020, so I have to buy something full price right away because is about to expired, I told them that is not fair that I wait all year to get 50% off and they can’t even offer me the coupon of 50% again because it wasn’t my fault and also offer me only $10 for a full price item when I got a better prices on Black Friday and they just replied that the Black Friday coupon expired already, really??? That’s how you treat your loyal customers, never again....”

Helpful Report

Posted 6 years ago

“This company is the worst I ever had to deal with trying return merchandise. It takes forever to get a credit. I will never purchase anything from this company again. PLEASE BEFORE YOU MAKE A PURCHASE MAKE SURE IT'S THE CORRECT SIZE AND DON'T HAVE TO RETURN:(:(:(:(:(”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,916 reviews