Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,888 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM THESE PEOPLE! They do not care about the customer at all. First off its extremely hard to get them on the phone period! I started calling them at 8am didnt actually get to speak to anyone until 1pm! I ordered a jacket for my daughter for Christmas but I accidentally ordered the wrong size. I called them and they told me once the order is placed I cannot change the size. I was told to wait until the package comes and then return the package which could take up to a month. By that time christmas is well over and is almost valentine's day! Lol! NEVER AGAIN! With they're customer service they will eventually go out of business. Ridiculous!!!!”

Helpful Report

Posted 6 years ago

“I ordered 6 items on cyber Monday and still have not received my items after picking the Monday Rush expedited shipping. Now I’m going to have to buy a last minute dress for a holiday event that is this Saturday when it was supposed to be here Thursday. I don’t understand why my package is still in CA and got returned to sender by UPS...”

Helpful Report

Posted 6 years ago

“Their clothes look so cheap omg! Nothing Ike the pictures.”

Helpful Report

Posted 6 years ago

“How I wish I could give a Zero star. I made a purchase. All items were too big. I returned in order to order 1 size down.My purchase was a total of $133.21. But they processed my return and issued me a $80 give card. Where did the rest of my money go? I need all my money”

Helpful Report

Posted 6 years ago

“I ordered expedited 2-day shipping on a Sunday, today is Thursday and my item has not even been sent out yet and I can't cancel or speak to a representative. Horrible customer service !!”

Helpful Report

Posted 6 years ago

“I ordered a dress last week and didn’t get a confirmation email or nothing. They took my money. I will not be ordering from them again.”

Helpful Report

Posted 6 years ago

“I have orderd something and it still didn’t came. I live in the netherlands and i didn’t even get a confirmation ?!!! My money is gone!”

Helpful Report

Posted 6 years ago

“WORSE SERVICE EVERR!!”

Helpful Report

Posted 6 years ago

“I am livid. Items ordered two weeks ago now it’s saying it will be delivered the day of the event I was ordering for. Clearly the only one getting anything out of this site are the celebrities they are paying to promote it. I am almost in tears. What is supposed to be a special night thanks to them is turning out to be a nightmare.”

Helpful Report

Posted 6 years ago

“That just know sent me a tracking number lol. Talking about some of my items want be shipped and within 48 hrs I get a refund. I will never ever order from them again! Unprofessional!”

Helpful Report

Posted 6 years ago

“I ordered couple items on cyber Monday and it’s over a week and a half and I still haven’t received my clothes that I ordered. I tried calling and emailing customer service and I got no response. They need to be more appreciative and understanding to their customers. Because if they have no customers they have no business.”

Helpful Report

Posted 6 years ago

“Thanks Fashion Nova for the horrible customer service. I ordered on Black Friday at 50% off. My package is taking forever, so I call regarding my package and I was told they lost my package In the warehouse and now a few items I selected are sold out. They also wouldn’t honor the 50% off on remainder items if I was to have rest of items sent to me. WTH?! I Told them they had horrible customer service and asked for a full refund.”

Helpful Report

Posted 6 years ago

“It's been almost 2 weeks and no tracking number!! I canceled and better get my refund ASAP. They obviously couldn't handle 50% black Friday sale.”

Helpful Report

Posted 6 years ago

“Absolute worst company that I have ever dealt with. On November 18th I placed an order with Fashion Nova. I immediately with in an hour noticed that I ordered the wrong sizes. I asked immediately contacted Fashion Nova and asked them to please adjust the sizes or cancel the sizes. They told me they could not once an order was placed. I asked them to stop shipment then since the order was not even pulled yet. They told me they can not do that but once I received the order I can pay them $7.99 for a return label and ship the order back for a gift card. I received the order on the 21st and shipped it right back with their $7.99 label. They still have not issued me my gift card, which I dont really want. I want a refund back to my credit card. Half the items they would not even take back anyways even though they were never opened. I have sent 3 messages in the last week and they have stopped responding. I am no taking further action against this company, but BUYERS BEWARE. RUN FROM THESE CROOKS.”

Helpful Report

Posted 6 years ago

“Bad service.. late orders”

Helpful Report

Posted 6 years ago

“I placed my order and I haven’t got it ! It’s been over two weeks not a good frist time customer experience”

Helpful Report

Posted 6 years ago

“I placed an order on Black Friday. OMG, what a nightmare! The product isn't worth the 50% off that I paid. I think the items are made in the jungle of south Asia. I wanted to return the products only to find out that I would only get store credit to buy more junk. They pulled a fast one. I WARN EVERYONE WHO READS THIS. DO NOT BUY from this scam company. They are using all the money on influencers to sell B.S.”

Helpful Report

Posted 6 years ago

“I ordered my stuff which included a winter coat more than a week ago and they never sent a confirmation or tracking #. And then today l received the package and my winter coat is not even in here. I sent them emails but they never responded. Don't buy from them you will get scammed!”

Helpful Report

Posted 6 years ago

“I ordered couple of times with Fashionova. I had somehow good experiences, until I placed the order on Cyber Monday. Till now I did not receive a confirmation that my order is processed. The order contains 90% of my Christmas gifts. I contacted them couple of times via email and on Social Media, and haven't received any reply. I called their number and could not reach an agent. Good thing I paid via Paypal, so I will get my money back. All in all this is pretty disappointing cause i really enjoy their clothing :-(”

Helpful Report

Posted 6 years ago

“This is ridiculous I’ve been shopping from fashion nova for years now and I never had a problem with them but in the last few times I ordered from Them they’ve been taking their sweet time to deliver my stuff and I never complain but this Time I’m really upset because I ordered clothes and spent 140$ more then a week ago and yet I still haven’t received my stuff , this is such a disappointment I was planning on wearing one of the outfits that I ordered to a birthday party which is today I didn’t know they were gonna do me like that and I’ve emailed and called but their customer service is garbage. This is such a disappointment and This will be my last time ordering anything from them.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,888 reviews