Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their clothes look so cheap omg! Nothing Ike the pictures.”

Helpful Report

Posted 5 years ago

“How I wish I could give a Zero star. I made a purchase. All items were too big. I returned in order to order 1 size down.My purchase was a total of $133.21. But they processed my return and issued me a $80 give card. Where did the rest of my money go? I need all my money”

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Posted 5 years ago

“I ordered expedited 2-day shipping on a Sunday, today is Thursday and my item has not even been sent out yet and I can't cancel or speak to a representative. Horrible customer service !!”

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Posted 5 years ago

“I ordered a dress last week and didn’t get a confirmation email or nothing. They took my money. I will not be ordering from them again.”

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Posted 5 years ago

“I have orderd something and it still didn’t came. I live in the netherlands and i didn’t even get a confirmation ?!!! My money is gone!”

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Posted 5 years ago

“WORSE SERVICE EVERR!!”

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Posted 5 years ago

“I am livid. Items ordered two weeks ago now it’s saying it will be delivered the day of the event I was ordering for. Clearly the only one getting anything out of this site are the celebrities they are paying to promote it. I am almost in tears. What is supposed to be a special night thanks to them is turning out to be a nightmare.”

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Posted 5 years ago

“That just know sent me a tracking number lol. Talking about some of my items want be shipped and within 48 hrs I get a refund. I will never ever order from them again! Unprofessional!”

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Posted 5 years ago

“I ordered couple items on cyber Monday and it’s over a week and a half and I still haven’t received my clothes that I ordered. I tried calling and emailing customer service and I got no response. They need to be more appreciative and understanding to their customers. Because if they have no customers they have no business.”

Helpful Report

Posted 5 years ago

“Thanks Fashion Nova for the horrible customer service. I ordered on Black Friday at 50% off. My package is taking forever, so I call regarding my package and I was told they lost my package In the warehouse and now a few items I selected are sold out. They also wouldn’t honor the 50% off on remainder items if I was to have rest of items sent to me. WTH?! I Told them they had horrible customer service and asked for a full refund.”

Helpful Report

Posted 5 years ago

“It's been almost 2 weeks and no tracking number!! I canceled and better get my refund ASAP. They obviously couldn't handle 50% black Friday sale.”

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Posted 5 years ago

“Absolute worst company that I have ever dealt with. On November 18th I placed an order with Fashion Nova. I immediately with in an hour noticed that I ordered the wrong sizes. I asked immediately contacted Fashion Nova and asked them to please adjust the sizes or cancel the sizes. They told me they could not once an order was placed. I asked them to stop shipment then since the order was not even pulled yet. They told me they can not do that but once I received the order I can pay them $7.99 for a return label and ship the order back for a gift card. I received the order on the 21st and shipped it right back with their $7.99 label. They still have not issued me my gift card, which I dont really want. I want a refund back to my credit card. Half the items they would not even take back anyways even though they were never opened. I have sent 3 messages in the last week and they have stopped responding. I am no taking further action against this company, but BUYERS BEWARE. RUN FROM THESE CROOKS.”

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Posted 5 years ago

“Bad service.. late orders”

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Posted 5 years ago

“I placed my order and I haven’t got it ! It’s been over two weeks not a good frist time customer experience”

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Posted 5 years ago

“I placed an order on Black Friday. OMG, what a nightmare! The product isn't worth the 50% off that I paid. I think the items are made in the jungle of south Asia. I wanted to return the products only to find out that I would only get store credit to buy more junk. They pulled a fast one. I WARN EVERYONE WHO READS THIS. DO NOT BUY from this scam company. They are using all the money on influencers to sell B.S.”

Helpful Report

Posted 5 years ago

“I ordered my stuff which included a winter coat more than a week ago and they never sent a confirmation or tracking #. And then today l received the package and my winter coat is not even in here. I sent them emails but they never responded. Don't buy from them you will get scammed!”

Helpful Report

Posted 5 years ago

“I ordered couple of times with Fashionova. I had somehow good experiences, until I placed the order on Cyber Monday. Till now I did not receive a confirmation that my order is processed. The order contains 90% of my Christmas gifts. I contacted them couple of times via email and on Social Media, and haven't received any reply. I called their number and could not reach an agent. Good thing I paid via Paypal, so I will get my money back. All in all this is pretty disappointing cause i really enjoy their clothing :-(”

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Posted 5 years ago

“This is ridiculous I’ve been shopping from fashion nova for years now and I never had a problem with them but in the last few times I ordered from Them they’ve been taking their sweet time to deliver my stuff and I never complain but this Time I’m really upset because I ordered clothes and spent 140$ more then a week ago and yet I still haven’t received my stuff , this is such a disappointment I was planning on wearing one of the outfits that I ordered to a birthday party which is today I didn’t know they were gonna do me like that and I’ve emailed and called but their customer service is garbage. This is such a disappointment and This will be my last time ordering anything from them.”

Helpful Report

Posted 5 years ago

“Save your money, they have over 8500 complaints in business bureau... they charged my card double the price, I didn’t get my refund for their mistake they wanted to give me store credit 😞 and now that I reported them to business bureau they close my acct so I can access anything to get my refund. They charge a 50% restocking fee for return items BE CAREFUL they will steal your money”

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Posted 5 years ago

“I’ve been trying to reach your email but nobody replies!! I wonder when will you dispatch my order which I placed more than a week from now!”

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Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews