Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,882 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered $200 worth of clothes and boots. So the day i recieved my package i got everything but my boots which were worth $50. I emailed them 4 times and still havent recieved my boots or refund/store credit. i wanna cry so bad!!!”

Helpful Report

Posted 5 years ago

“Says my package was delivered last night never came was never any delivery truck and no customer service that will pick up the phone so I have no package nor my money now what, never again will I order from here”

Helpful Report

Posted 5 years ago

“My order was refunded without me initiating it, placed another order using the gift card + more of my own money because the Discount Code was no longer valid. It has been 3 weeks even after using the AU$24 Express Shipping and Customer Service either doesn’t answer or sends me the automated reply. AU$650 GONE.”

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Posted 5 years ago

“Your clothing is so cheap and looks nothing like the pictures, the sizes are way off and the fact that you give store credit and not the money back shows how greedy this company is and how much u don’t care about your customers!”

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Posted 5 years ago

“Not even one star wore customer service. They stole money from me. I never got my package and never got the money. I am gonna keep posting telling all my friends who use to shop with u guys to stop. Worse company ever.”

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Posted 5 years ago

“I’ve never had a problem with fashion nova I’ve gotten all my stuff correct sizes so I’m satisfied thanks fashion nova🙂🥰”

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Posted 5 years ago

“Quality is okay. Return policy sucks! You have to pay return shipping from your own pocket.”

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Posted 5 years ago

“Customer service is HORRIBLE!!! You Will be waiting on hold for at least 15+ minutes to speak with someone you’ll be lucky if they don’t hang up on you. Also if you speak with a supervisor expect to wait another 15 minutes. Will send you your order but the bag will be ripped items will be missing and it will take at least three weeks to get a store credit because they don’t give your money back. If items are missing they will want a picture of the packing receipt or a picture of the items that you received. Even email correspondence is slow I emailed them and it took them a week to get back with a response.”

Helpful Report

Posted 5 years ago

“Trash. I still haven’t received my order. I’ve been reaching out for 2 weeks. Still no response. Ridiculous”

Helpful Report

Posted 5 years ago

“Order 28 June 2020 I didn't receive the product as of August 6th, 2020. I e-mailed them how long the international shipping would take. I never got a reply. Is it impossible to track international deliveries at Fashion Nova? I am tired because the clothes did not come even though I waited for more than a month. Tracking Number R000008052895”

Helpful Report

Posted 5 years ago

“Terrible company and terrible service! I placed an order with the discount code they provided, at first it applied and showed the discount, but once you click paid, they removed the discount and you pay full price. I thought it might be just a computer issue, so I ignored it until the second time I ordered, it happened again. It almost feel like they scam you to buy it and take off the discount. When I try to contact someone via email they won’t cancel my order. I tried to call, I was on a hold for hours. TERRIBLE TERRIBLE company!!”

Helpful Report

Posted 5 years ago

“Customer service is non existent, bought 100$ worth of items , and my items have not been sent out, it’s been a month. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“I received broken glasses in the mail a month ago. I contacted them multiple times since July 10th and yet to hear or receive a refund or a new pair of glasses.”

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Posted 5 years ago

“Fashion nova costumer service is trash! I never received my package or my money back.”

Helpful Report

Posted 5 years ago

“Worst company to deal with. I paid 25$ for express delivery for something that cost 15$ i wqs suppsied to received in 3 days never receive anything when contacted they took forever to reply and this is why they said without even solving the issues Hello NovaFam Dan, Due to an overwhelming response, you may have noticed a delay in our response time. We are working diligently around the clock to address your inquiries and concerns. We apologize for any inconvenience that this may have caused. If your inquiry has not been addressed, please contact us again and we will get back to you as soon as possible. We appreciate your continued patience while we attempt to answer your questions.”

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Posted 5 years ago

“I sent an email a week ago and still no answer. I work in customer service and this is unacceptable! I’ve experienced this before and still decided to give them a chance. But I’ve learned my lesson. Never purchasing again!”

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Posted 5 years ago

“To start off customer service is trash nobody will answer your call or email. I placed a purchase and did not receive a confirmation number but they took the money out of my account how does that work ?”

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Posted 5 years ago

“The lack of regard for customer satisfaction is horrific at Fashion Nova”

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Posted 5 years ago

“Fashion Nova is garbage when it comes to customer service. I sent a few pairs of jeans back and it was over two months before I received my refund/credit. Now I'm having issues again. I placed an order 6 days ago and paid to express shipping and I still haven't received my order. I'm so over these ppl. No I gotta act a food just to get a human person to respond to my email.”

Helpful Report

Posted 5 years ago

“Item never arrived, never heard back from customer service despite 6 separate emails! So lost out on the clothing and my money!”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,882 reviews