Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,857 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good experience with Fashion Nova! I made my purchase on a Thursday and received my order on Saturday (yes, just two days later). I was impressed with the quality of the 3 dresses I ordered because they were only $35 each. My only complaint which sometimes happens with online stores is that their sizes run a little small. Keep this in mind if you are planning on ordering. I read all these reviews before making a purchase and let me just say I was incredibly concerned. I feel bad that so many customer's had a bad experience with Fashion Nova! :(”

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Posted 6 years ago

“I’m loving everything about this website. The items are gorgeous, the quality is phenomenal, & everything is true to size. The customer service team is outstanding from placing the order to confirming the order and shipping the order the same day. Delivery is within 1 week of placing an order. I have received so many compliments on every dress I have worn that I purchased from Fashion Nova. I look forward to many more purchases in the future. Thank you.”

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Posted 6 years ago

“I have ordered at least five times from Fashion nova and I love their clothes !!!”

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Posted 6 years ago

“I've never ordered from fashion nova before so I wasn't sure how it was going to go. Needless to say IAM EXTREMELY HAPPY!! I ordered the black tie knot dress in a size Large. I'm about 5'3 and weigh around 180. This dress is so flattering. The material has a nice soft feel to it. It came within 5 days of me ordering it. With regular shipping. I will be buying other items from them.”

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Posted 6 years ago

“I was reading their reviews and I was actually scared to order😪 but my jeans were great I loved them they fit great I also ordered a shirt from them and a lengirie that was also great 😍 I recommend to everyone”

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Posted 6 years ago

“I have ordered several pieces from Fashion Nova. I am usually a Medium but I always order a size up when I order online. So i usually get a Large when ordering from Fashion Nova. Almost all of my pieces come on time and are great quality. I've ordered shorts, dresses, jackets, skirts, matching sets, and sunglasses (never jeans, only because I have to try my jeans on before I purchase). At times I do receive a package later than expected but when that happens they always send me a 30% discount along with free shipping for my next order. The only problem I have ever had with their site is when they run out of an item I want and I have to wait on an alert to get it. great site, great store, happy customer.”

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Posted 6 years ago

“I was very skeptical of ordering from Fashion Nova ecause of the reviews about their horrible customer service, and shipping policies. This is the first time I ever ordered, not sure if that makes a difference, but my order came in under a week, and I received all the correct items. All the items seem to be of great quality, and they sent me all the correct sizes. I'm sorry for everyone who has had issues, but they did great for me.”

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Posted 6 years ago

“Good product affordable prices”

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Posted 6 years ago

“I never had a problem with fashion nova, I Placed an order last saturday on dec 15th and received my order on tuesday dec 18th. I placed 2 new orders On dec 18th and received a tracking order within the next few hours. It seems like a lot of people are having problems with their orders. even though i never had problems with them, i hope they get better and improve so that no-one has to deal with the problems they are dealing with.”

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Posted 6 years ago

“I Order On December 16 201& And I Got My Order in 3 days So Happy I☺️I Highly Recommend .”

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Posted 6 years ago

“I always see reviews about people having horrible experiences with their orders and I always feel so bad because I have ordered from them over 4 times now and everything came ridiculously fast and on point (2 day shipping). Their quality at least for the things I ordered have been on point, I ordered 2 dresses called "Get to know ya dress" and "Spree Dress" which were great, and recently ordered 2 "His Cuddle Buddy" sweaters in both colors which are amazing quality and two of the best new items I've owned in my closet for a while. I will continue to be a customer and hope I don't experience any of the nightmare stories I see from time to time. Guess I have been lucky.”

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Posted 6 years ago

“Makes me feel beautiful!”

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Posted 6 years ago

“I LOVE THEIR CLOTHES QUALITY IS NICE..I HAVE SPENT THOUSANDS OF DOLLARS AND BEEN HAPPY EVERYTIME.”

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Posted 6 years ago

“This is the second time I ordered from fashion Nova. The first time I had a bad experience. But the second time around, I had no issues, ordered on Saturday and it got shipped on Sunday!”

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Posted 6 years ago

“You get exactly what you order, arrives on time! And clothes are tru to size”

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Posted 6 years ago

“Everything I ordered came in and it really looked just like the pictures. Some pants were a bit too short but I mean nothing big. Some shirts were a bit see through but it wasn’t a terrible item. I got the free shipping since I spent almost 200 dollars but everything came in after about 7 days nothing big. Will continue to shop here I was hesitant since it was my first time shopping but it was actually very good. Love it! Was not disappointed.”

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Posted 6 years ago

“Before you guys order it tells you their transitioning to an new warehouse. It will take 7-10 business day for it even ship. I shop here all the time.”

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Posted 6 years ago

“Brilliant fit, and alright price. Best clothes by far”

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Posted 6 years ago

“Good quality clothes. Poor shipping time but never disappoint with what is purchase.”

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Posted 6 years ago

“Been a customer for two years now and I have had no problems at all. Such great jeans and so comfy and clothes are so trendy. And shipping is so fast!!”

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Posted 7 years ago

Fashionnova is rated 2.0 based on 2,857 reviews