Name: Fashionnova
Rating: 1.97

“I have ordered one jumpsuit 3 weeks before my birthday as they show on website it takes 5-10 days for delivery but after 3 weeks it shows 2 more weeks for delivery like seriously and customer care can't even track my order. they should work on their delivery method and update their delivery time. never buy anything.”

Helpful Report

Posted 6 years ago

“I purchased three pairs of pants for my daughter- none of them fit. One was too big and two were too small. I filled out the return postcard, shipped it to the address listed, and waited. I was never issued a credit for the items, so I called them and they said none of my items were received. I had lost my tracking number from the post office when we moved, and could not believe they had lost my return! Here were are, six months later, and they still refuse to issue credit for my items. Their customer service is terrible and unhelpful and they stole my money.”

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Posted 6 years ago

“I ordered 59 items to a total of around 1000 i got close to 400 off so i was excited. But i only recieved 1/3 of my order, all the clothes were missing. It was missing 570$ of merchandise and no ones trying help or solve the problem.”

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Posted 6 years ago

“Hi! I ordered 3 weeks ago from this company and received an e-mail from Global Freight Systems Ltd asking me to pay a customs tax. I read a lot of reviews about it and found it to be a scam, an agreement between FN and this company. DON'T ORDER FROM FASHION NOVA even if you are delighted with discounts !!!!!!”

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“Fashion Nova sold a used bodysuit with an extremely bad odour which raises serious hygienic concerns and I do not recommend anyone buying from this company. The customer service is horrible in taking this hygienic matter seriously. This company clearly violates health and safety guidelines.”

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Posted 6 years ago

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Posted 6 years ago

“Fashionnova customer care number 7604028044//6289445623Fashionnova customer care number 7604028044//6289445623Fashionnova customer care number 7604028044//6289445623”

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Posted 6 years ago

“Fashionnova customer care number 7604028044//6289445623Fashionnova customer care number 7604028044//6289445623Fashionnova customer care number 7604028044//6289445623Fashionnova customer care number 7604028044//6289445623”

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Posted 6 years ago

“So full with rage😠 placed an order from Fashionnova and paid for express delivery (which was quite expensive) only for me to receive an email from the carrier asking me to pay an extra 30,50€ custom fee before they can deliver my order to me. So mad right now! Because I didn't buy a lot of items to be charged so much. Never buying from them again 😤”

Helpful Report

Posted 6 years ago

“Shopped fashion nova 2 times already. Got my packages on time and the clothes are perfect. Its always so nerve wrecking shopping online because you dont know what you are going to get but I love everything I bought”

Helpful Report

Posted 6 years ago

“Hidden fees - Be aware folks if you are buying internationnally. They do not cover duty fees, so you are likely to get a big suprise when your order arrives at the boder. I made a purchase for 160 USD. They falsely stated that I paid 180 USD, and as a result I got charged an additional $100 in duty fees. When i called the carrier to inquire about the additional duty fees, the informed me that previously Fashion Nova cover them, but now do not, thereby meaning the customer absorbs 100% of the duty fees. Not very transparent. Thus, ordering items with them may not be worth it in the end, especially given the quality is subpar. SIDE NOTE: If you also happen to pay for the additonal fees to have it delivered the next day, this could translate to 2 business days which they claim to have no control over.”

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Posted 6 years ago

“Fashionova I will not be shopping there anymore. Even though they have so many options that are attractive with cheap prices. It is not all great. The clothes are a hit or miss when it comes to quality more on the miss side. I received a defective item and apparently they only give you 2 days to return. I'm on the east coast just to ship my returns priority was 48.00 and that was the cheapest. Also by the time I found out about the policy it was past due. Shoes are not true to size. Also if you want to contact them it is by email only but email response is within 24 hours. Also they only give you store credit.”

Helpful Report

Posted 6 years ago

“Absolutely terrible, firstly if you are ordering from the Uk do not bother! I paid my shipping fees of £15 and delivery was supposed to arrive in two working and hasn’t! And secondly I’m getting invoiced from DHL express delivery service demanding £36 pounds in which I had no knowledge of upon check out! Honestly not worth it. And return will cost you also you are only refunded a credit note oppose to your money back. So stressful and misleading!”

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Posted 6 years ago

“Every time i order from here i have an issue with the shipment, they leave items out that i order they ship to the wrong address and they dont offer anything but a store credit i will never order from here again”

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Posted 6 years ago

“DO NOT spend/waste your money on Express Shipping!!!!!! I spent $157USD on FN’s 40% off sale. Upon checkout, I decided on paying the extra $15 for overnight shipping. I receive an email 3 DAYS LATER saying I now needed to pay another $116 in “Customs Fees”. 😡😡😡 I contacted FN immediately and their customer service agent told me I had 2 options: Pay the Customs Fees & receive my items, or Don’t pay the fees, have the items returned to FN & they would reimburse me my amount paid (minus any fees they deem necessary to deduct from me) The representative was condescending & antagonizing. The moral of the story here folks: DON’T WASTE TIME, MONEY & STRESS paying for what appears to be Express Shipping. NOT IMPRESSED FASHION NOVA!!!😡😡😡”

Helpful Report

Posted 6 years ago

“DO NOT spend/waste your money on Express Shipping!!!!!! I spent $157USD on FN’s 40% off sale. Upon checkout, I decided on paying the extra $15 for overnight shipping. I receive an email 3 DAYS LATER saying I now needed to pay another $116 in “Customs Fees”. 😡😡😡 I contacted FN immediately and their customer service agent told me I had 2 options: Pay the Customs Fees & receive my items, or Don’t pay the fees, have the items returned to FN & they would reimburse me my amount paid (minus any fees they deem necessary to deduct from me) The representative was condescending & antagonizing. The moral of the story here folks: DON’T WASTE TIME, MONEY & STRESS paying for what appears to be Express Shipping. NOT IMPRESSED FASHION NOVA!!!😡😡😡”

Helpful Report

Posted 6 years ago

“I ordered two dresses for a wedding. They came damaged. Both of them! Contacted them for pre paid labels to return. They wanted me to pay for the return of the damaged items then get a store credit instead of refund. Total bs. Horrible service and the clothes are awful quality. All they suits leak color onto the other parts I have a bunch I ordered. The color of The material stains the other colours that are lighter, stains nails and stains other materials like couches. Be careful. All one time wear outfits and rip apart quick. Horrible company.”

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Posted 6 years ago

“I excitedly ordered these neon pants, to wear on my birthday 8/3/2019. I decided to order them in plenty of time, just in case I needed to return them, try them on and whatnot. I wore them last week...they were a HIT, every one loved them, I even got questions on where I purchased them. I excitedly told them. I WAS happy with my purchase, the price, and the delivery. HOWEVER............ I am very disappointed and I think I'll stick to purchasing in a store instead. The neon pink pants went from NEON to Peach colored jeans...Horrible..... I wish this website would allow pictures because I have proof.”

Helpful Report

Posted 6 years ago

“Terrible customer service. They don’t try to help you at all. No matter how much the situation is there fault they never compensate you or offer to reship anything. I never seen a company that doesn’t do anything to help the customer and make sure they’re happy!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews