Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fashion nova never delivered my items. Apparently, LSO their delivery service steals items and ur items never comes. Then, fashion nova makes u jump through hoops to get a refund from items that were stolen by the delivery service. I wrote to fashion nova and told them they needed to get rid of LSO and only then is when I got a refund. They could be a reputable clothing line if they ditch LAO delivery”

Helpful Report

Posted 3 years ago

“I honestly don't know why I even shop here. If you're an apple shaped plus size girl, you can forget ordering anything from this website. You have to PAY to return the stuff that doesn't fit. THEN you don't get your money back. You get store credit which is useless when NOTHING FITS.”

Helpful Report

Posted 3 years ago

“I ordered from Fashionoova, not Fashionova. There is a difference. All my clothes were too small and very cheap looking. My order was $95.68. I requested a refund and they told me they would only give me $40.00. That is highway robbery. I will never order from them again. #lessonlearned”

Helpful Report

Posted 3 years ago

“They steal your money now be careful. They stated to me in an email they received my return but refuse to give me back my money/credit for it. It’s been 3 weeks now and I still haven’t received anything. Just a warning for you all.”

Helpful Report

Posted 3 years ago

“Customer service extremely horrible.”

Helpful Report

Posted 3 years ago

“I've been waiting or my order since the 29/09 it is now the 3/11 and i have not had any tracking updates since the 21/10 and there is not estimated delivery date it just says TBD. Their help center sucks i;m not able to email them and none of their options relates to my problem. Shipping was advised to take 5-12 business days and its a very large order.”

Helpful Report

Posted 3 years ago

“Zero stars if I could. Been ordering from here of couple years. Never had I had issues with my packages not delivered but until now. The company they use for delivery is just awful. My packaged was marked delivered but it wasn't. I have camera at my front door. Then the next day a lady from a couple of blocks away says here's your package, I seen the guy just throw your 2 packages on the side of the street. If it was for her I would be out 200$. Don't order from fashion nova there's 50 /50 chance you'll not get your package. And to top it off fashion nova doesn't replace or refund for items marked delivered even if they weren't. Sadly I will no longer order from here.”

Helpful Report

Posted 3 years ago

“They never delivered my order and then wouldn’t refund my purchase”

Helpful Report

Posted 3 years ago

“I ordered and paid an extra $14.99 for rush shipping (next day) and still have not yet received my package this is day 5.”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service I received. Ordered over $200+ worth of clothing only to stop receiving updates on the 13th. Was told to contact the shipping company if I wanted to make a claim. Then I contacted the shipping company to only be told that I had to contact Fashion Nova! Very VERY unhappy with this as I STILL HAVE NOT received any sort of help/resolution. Have never had this problem with them before but I can gladly say that I will NOT be ordering from them again. Waste of money and time.”

Helpful Report

Posted 3 years ago

“Shipping takes a long time, estimated delivery date keeps changing, was suppose to receive package Four days ago.”

Helpful Report

Posted 3 years ago

“Cheap clothes that fit weird and fall apart after wearing them a few times. Very uncomfortable material and to return them it cost US money. Just more cheap fast fashion.”

Helpful Report

Posted 3 years ago

“Can’t get a refund”

Helpful Report

Posted 3 years ago

“Lost my whole order refused to have any contact information! The "online set up" doesn't work at all! They are horrible!!!!”

Helpful Report

Posted 3 years ago

“My items NEVER came. I live in Texas and Fashion Nova used a cheap company called Lone Star Overnight (LSO), which is the absolute worst shipping company and apparently steals customer’s packages. I called, emailed, and chat messaged with both companies several times, with no resolution. As a long time customer of Fashion Nova, I couldn’t believe the treatment I received. They didn’t care that my package never got to me. They just blamed LSO. As far as LSO, just look up their Google reviews! I will never do business with Fashion Nova, or any company again, if they use LSO!”

Helpful Report

Posted 3 years ago

“Very bad , bad service I noticed that some money was deducted from my credit card tried contacting customer service they never replied .”

Helpful Report

Posted 3 years ago

“Wish I could give zero stars! Tracking number says it was delivered to my front door at 2:05 am! Haven't received anything from them! No way to call them, contacted via email 3 times in the last 10 days, haven't heard back.... started credit card dispute today! Stay away from this company!!”

Helpful Report

Posted 3 years ago

“Extremely Bad Customer Service!! Extremely Bad Customer Service!! The company may be okay if everything goes well with the order. If you need to return something, forget it! You pay for your own shipping to return and then they don't refund you but attempt to give you a store credit. Really?!!! They have no phone number or chat window. Email is the only way to get an automated message. It feels like a scam!”

Helpful Report

Posted 3 years ago

“I ordered one month ago from fashion nova. And four days ago, they just called back my order and cancelled sending it to me without ANY REASON!!! I waited for one month !!! And now I can’t received it any more! The customer care team didn’t reply to me, it already passed 3 days! Don’t buy from them”

Helpful Report

Posted 3 years ago

“If you have ordered from fashionnova in Australia and have no idea where your order is I would advise using parcelsapp.com just to check if there is another tracking number provided. I used my tracking number that fashionnova provided me with and luckily the information showed a second tracking number was created through couriers please and that they had my package. This may work for you, so it’s worth a try since contacting customer support gets you no where!!!”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,865 reviews