Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I like Fashion Nova. Just with any online purchase you never know. I see some of these reviews and you know when you first order from a new place especially online it is good to only order a couple of items. I had ordered a few things in medium because that's what I normally wear and even though they fit me they were snug but good. I will just order large next time. And I love their pants, they are so comfortable. I am very picky about Jean's but will be ordering mine from here from now on. I am torn on whether or not to go off of reviews of a product because I have noticed that when I first ordered pants from them I noticed a lot of them had reviews from women who were the same height and about the same weight as me...I am 5'6 and about 145lbs...there were a couple girls that were about the exact same as me who said they ordered size 13 and they fit good for them. Luckily I finally went with a size 9 and they fit perfect (and yes I have a big butt) so I was glad I went with my gut. But there have been a few items that I did go by reviews (not jeans) and they fit perfect. I believe it has to do with your body shape too. I would recommend them.”

Helpful Report

Posted 5 years ago

“I had my order returned and I was given a e-gift card as credit. I called the customer service number and explained my issue. There was no explanation to why my order was cancelled but I've been told that it might've been in the shipping carrier's process. The lady quickly corrected my order and less than 6 hours later I have already received good updates from FN, my order is on the way. Their customer service line isn't as bad as many people claim to experience on online reviews. Just make sure you review your orders properly before blaming FN on having terrible service.”

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Posted 5 years ago

“I gave three stares because I would shop at their store. They have cute clothes with an affordable price. I would not order online from them again. If you make a return it is in store credit only and you have to pay for shipping back a product you’re not satisfied with.”

Helpful Report

Posted 5 years ago

“I ordered several items and sent back close to $250 worth and nowhere did it mention when I returned items accordingly that they KEPT my money and put it on a gift card. This is the biggest rip off and the worst customer service you could ever imagine! I gave one star because I had to give something. So upsetting!!!! HIGHLY do NOT recommend.”

Helpful Report

Posted 5 years ago

“Price too high for cheap low quality clothing. You can see right through the fabric of an active set I ordered. You literally cannot dry any of the clothes without them shrinking or the stitching coming out. Size charts are wrong. I ordered from fashionnova with hope in a better experience every time but i fooled myself. This is my last time ordering from fashion nova. I guess its fine if youre wearing it once and tossing it afterwards, but other than that its NOT worth the wait or the price.”

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Posted 5 years ago

“There awful never buy bathing suits from here it gives you the wrong size guide and you can’t return it”

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Posted 5 years ago

“I have a holiday coming up in a couple of days or so and i ordered clothes from fashion nova and me i am ocd so i want everything to be perfect also i did the overnight shipping which added more money and i thought it was worth it AND IT DID NOT COME THE NEXT DAY AND EVERY TIME I CHECK MY EMAIL IT SAYS ITS DELAYED WE WILL BRING IT TMR THIS IS VERY IRRITATING AND I WONT HAVE NOTHING TO WEAR FOR MY HOLIDAY AND THIS HAS TO BE THE WORST PLACE EVER TO SHOP THE SHIPPING TAKES SO LONG”

Helpful Report

Posted 5 years ago

“Never received my package for the second time. They just care about the money and don’t care for customers. Worst company to shop at.”

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Posted 5 years ago

“I ordered jeans 2 months ago and they haven’t came.. I wouldn’t trust them if I were you!”

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Posted 5 years ago

“If I could give them no stars I would. I created a return, decided to try and ship it through my own carrier only to find out it would cost $20 to ship back. I saw that they had an option to purchase a shipping label for $7.99. I emailed customer service numerous times, and they just kept sending me the return policy over and over again. Finally got a response of “sorry for the inconvenience but we can not make changes to returns” even though it states in their policy that you can choose to cancel a return if you want. It’s been back and forth for over a week now, so I’ll have to spend $20 just to get a $60 store credit. Then they offer you a 25% off coupon even though their normal sales are 30-40% off. It’s a scam, your money is lost, that’s it. Especially in difficult times like this, they don’t care about the customer what so ever. Please save your money and do not ship at Fashion Nova.”

Helpful Report

Posted 5 years ago

“I ordered jeans from fashion nova and they arrived covered in mould. I politely asked for a refund but instead they said they could only offer gift cards to cover the cost of the item, although this will not cover the shipping costs. The customer service is appalling.”

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Posted 5 years ago

“I ordered over a month ago. I signed up so I can get info on my package. Thinking oh yeah this will take some time but time is what I go. The estimated time kept getting pushed back so I emailed them. They responded with ‘ you sent it back and we will be processing it as a return’ . I did not send this back. So I asked if they could resend it and I’ll pay the delivery fee that was free before ( I ordered a lot) they sent me another email that was the same as the last. Then I asked again and every time I email I get the ‘ you sent it back you get a credit and only can get items that are in stock ‘. Why would I order again if I won’t get the package ?”

Helpful Report

Posted 5 years ago

“Customer service is Appalling. My item came damaged they said I can get store credit back and it’s a month on and they ignore my emails. But when they do reply they ask the same question do you want store credit? I have told them 5 times I would like the store credit. It’s like they’re laughing at me and playing games. It’s been over a month since I emailed saying it was damaged !!! Fuming the clothes are tacky and once u wash them they fade. Don’t buy it’s cheap for a reason”

Helpful Report

Posted 5 years ago

“i ordered an order worth $300 and i got free shipping because i spent over a certain amount anyways it was supposed to come within 5-10 business days and it didnt, i would also check the estimated delivery date every couple days and every time i checked it would go up a couple days. then i got worried because i read many bad reviews about it being a scam. i contacted fashion nova after waiting a month (keep in mind i live in aus, so i thought it was taking a long time because i lived so far away) anyways the lady got back to me after a couple days and gave me details on how i can track my order, after about 4 or 5 days my order came, i know people have so many mixed opinions but i pray that you all get your orders!! btw, the clothing was all fairly nice, wish i swapped a couple of the sizes but yeah not too bad”

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Posted 5 years ago

“Returned an item and I provide tracking info and it has been a month and they still refused to refund me. That is called stealing. Dont shop here.”

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Posted 5 years ago

“Worst experience ever, save yourself the trouble and go anywhere else. Contacted costumer service within one hour of placing an order to tell them I needed to change the shipping address. Their response just said no we can't do that but you can return it once received. I explained again, I didn't want to return it I needed the address changed. How am I supposed to return something if it's shipped to the wrong address? Next three emails to them went ignored and a few days later they ship it to the wrong address anyway. The order had not even been processed when I made the first request so they could have easily changed it but refused to help their paying costumer. Will be filing a complaint with the Better Business Bureau although it will be a waste of time, they ignore emails from their customers why will they do anything different for the BBB? Terrible company and will never buy from them again.”

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Posted 5 years ago

“Absolutely fuming with this company, just one massive scam! Ordered my package over a month ago, worth over £200 - I still haven’t received it! Why am I being demanded an extra £20 for it to be ordered to my door? Never experienced this with ANY other clothes company? ABSOLUTE JOKE”

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Posted 5 years ago

“Doesn’t even deserve one star, what a joke of a company! Absolutely fuming! I have a package I ordered over a month ago In which I still haven’t received? Checked my emails to notice I’m being demanded an extra £20 to actually have my package delivered to my door. This company should be shut down scamming people like this it’s pathetic.”

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Posted 5 years ago

“Fashion Nova is a scam. I have ordered 4 pants and I never receive it. I have sent a lot of message as I am in Angola with no success. They don´t answer for my email and just send automatic response to me. Don´t buy anything from them.”

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Posted 5 years ago

“Even though it is affordable, you may or may NOT receive your order. Trying to track your package is also a nightmare along with their Customer Service.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews