Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to absolutely LOVE fashionnova until just recently! I placed an order and did RUSH shipping so that I could have it to wear for my birthday. I placed the order on what I believe was the 11th and my order was supposed to be delivered on the 14th. I followed the tracking and was ready I even followed FedEx tracking. So the 14th I got a text and email saying delivered I literally kid you not I was flying down the stairs immediately! No order no FedEx truck nothing! About 5 minutes before getting them I was outside but ran into the house because I forgot something. I asked my neighbor had she seen a FedEx truck she says no. Anyway I contact fashionnova they took me to wait a few days but in the mean time credited me for my shipping 21.55. Still waiting to hear back and emailed them again that I had not received my order after going back and forth with them I received an email saying I got a refund of 21.55. So maybe I’m a little slow but my original order was 85.13. I believe they owe me more back!! I am sooooo upset !! I honestly just wanted them to send the order out again because I still needed it but they instead just sent me a refund that was not even close to what I paid!! Never again!”

Helpful Report

Posted 3 years ago

“Fashion nova has lost me as a customer. Two recent orders arrived 7+ after expected and left me scrambling. If they changed delivery services then they need to go back to who they were using before. I gave them one more chance with an order place 3+ days ago. Order has not even been shipped yet so I definitely one get this one time.”

Helpful Report

Posted 3 years ago

“I like Fashion Nova for the most part, but there customer service HORRIBLE now! You can't call in, and the online service sucks! I've only received a few items I didn't like or tore up fast, so that's not so bad considering how much I bought from them. If they could improve their Customer Service that would make a whole lot of people happy, I'm sure!!”

Helpful Report

Posted 3 years ago

“On the app and website it says spend $75 free shipping to USA and Canada. I am Canadian, so I paid in CAD and my sub total before taxes was $95.40, so you would think because it was over $75 it would be free shipping. No, upon checkout it says shipping $11? Why? I paid over $75 CAD. I contacted the customer service and they calculated it in USD which was less then $75 before taxes, in USD. I told them and took a screenshot of my order that the sun total was over $75 in CAD. They just passed me off and didn’t offer any solution or reason why I was charged for shipping. There is nothing on their website or app that verifies that the amount has to be in USD for free shipping. This is false advertising and fraud.”

Helpful Report

Posted 3 years ago

“Awul experience. I used express shipping which means I paid an extra 30 dollars. My package was supposed to arrive on the third so by the fifth I got confused and contacted them. They then told me it would arrive on the 7th. Once it didn't show up yet again, they told me tot read the fine print of the shipping polices. After looking through it in very small print it says it can take up to to thirty days. Now I have no birthday outfit and have to run around last minute in my small town. 0/5 Stars.”

Helpful Report

Posted 3 years ago

“They keep half of your payment for an item. The item had a defective zipper and they would not give me full credit to return. I returned it on time and they wouldn’t help me with anything. They will not answer phones either. They are deceiving”

Helpful Report

Posted 3 years ago

“most products have chemical why you gays sale it if has chemical”

Helpful Report

Posted 3 years ago

“THIS COMPANY IS AWFUL. Discounting return merchandise in order not to refund the full amount.”

Helpful Report

Posted 3 years ago

“they don't give money returns, charge for returns, and have inconsistent sizing.”

Helpful Report

Posted 3 years ago

“Horrible dishonest company!!!! Dont get lured by the millions of followers coz of the cheap clothes, I used to be a customer until they scammed me twice! First they sent a dirty item, I contaxted them with pictures 4 5 times they never got back to me not refunded me! Second time they were supposed to send me a set and they only sent 1 piece out of 3 and again they are nowhere to be found, no response, you cant get them on the phone!!! What a F***** SCAM!!!! Worst customer service or more like nonexistent, they need to be out of business! They dont deserve $1 from no one for treating people and stealing their money basically!”

Helpful Report

Posted 3 years ago

“Fashion nova the worst company in which you can make an online purchase ... the company that makes the deliveries are the most incompetent in the world. I made an order they never found the address and they returned the package .. more than 3 weeks waiting for a refund and nothing DO NOT BUY IN FASHION NOVA NEVER EVER AGAIN”

Helpful Report

Posted 3 years ago

“Will never use them again I have return items due to size before now Fashion Nova does not accept any "final sale" items to be returned which includes all items with prices ending in $ .00, .96, .97, and .98. That is ridiculous. The items I would like to return are not "final sale" items but are on sale. They just lost a loyal customer.”

Helpful Report

Posted 3 years ago

“First my order was delayed, second it says it was delivered at 11:09pm but that was not true because at home and I have a camera with sensors all around my house. Now I have to wait couple more days before I can complain?”

Helpful Report

Posted 3 years ago

“Hate fashion nova period, Do not ever order from them, I’ve been trying to contact them about my order and had no results yet..”

Helpful Report

Posted 3 years ago

“Shipping problems, carrier LSO also lost my package and after reading hundreds of reviews of others experiencing the same, this is insane. so sad how influencers are still marketing this brand. Hope the feds get involved soon this is very very bad business.”

Helpful Report

Posted 3 years ago

“I order a dress a dress on 14th of February they told me I was getting it on the 22nd the dress was never ship. I had a ball to attend that I couldn’t make because he didn’t have my dress.”

Helpful Report

Posted 3 years ago

“The products have gone down drastically. It's crazy. They see horrible quality and all these prices give every reason to make you think that it comes straight from China. The sizes are way too small.”

Helpful Report

Posted 3 years ago

“Why do a refund in the first place if you can’t give the people the money back???”

Helpful Report

Posted 3 years ago

“This literally happened yesterday: The items I placed in my cart were marked down by 50% and I was happy to pay the $158 + tax at checkout. Come to find I had been charged $245 and the prices on my order review were totally different. I contacted them immediately and all they keep saying is for me to wait for the order and ship it back for a gift card - Hello?!! The stuff hasn’t even been shipped and they want me to jump through hoops to get my money back after ripping me off… make this make sense. I wanted to give them the benefit of the doubt as maybe the sale at the time of purchase was over, but then I get angry again because they shouldn’t have let me think I was paying $158 + tax at checkout. MAKE IT MAKE SENSE!!! Guys, stay away from Fashion Nova unless you want to cry.”

Helpful Report

Posted 3 years ago

“Ordered my item 1st January it's now 14th February and still no item”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,865 reviews