FibreGlassDirect Reviews

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order has been damaged in transit. Also no fibreglass matting included in order. Please call me 07870117423”

Helpful Report

Posted 5 years ago

“roof kit delivered 8\5\20, no trims or matting, called to inform them, trims turned up week later no matting, have called three times now been promised it would be sorted 5\6\20 still no matting.”

Helpful Report

Posted 5 years ago

Hi Mark, I'm really sorry for the delay in getting your matting to you. It had been with our courier for several weeks before being returned to ourselves without any confirmation. I know our team has been in touch with you to get this resolved with a new order going out for you today. Once again, we really do sincerely apologies for this delay and the inconvenience caused. Thank you for your patience, it is much appreciated. Kind regards, Karen

Posted 5 years ago

“Not a lot ive email and treyed to phone you will someone ring me asap on 07500982651 d oram”

Helpful Report

Posted 5 years ago

Hi David, Your order was delivered. We have reached out to your email with some more information. Kind regards, FibreGlassDirect

Posted 5 years ago

“Where is it!”

Helpful Report

Posted 5 years ago

“Finally got my order fulfilled after many days of emails etc. Carrier you use are a joke, they seem it acceptable to deliver damaged opened boxes with half the contents missing. Customer service also leaves a lot to be desired as l am still waiting for return calls that were promised!”

Helpful Report

Posted 5 years ago

“Purchase product over week ago still not received Would not recommend spent over 200 pounds give 1 more day to turn up then off to citizens advice to see how to get my money back”

Helpful Report

Posted 5 years ago

Hi Robert, your order was placed on the eve of the 15th and dispatched on the 16th. Unfortunately, there was a delivery fail on the 17th. It is back out for delivery today between 2.15 and 4.15pm. I have forwarded the details of this to your order email address. We sincerely apologise for the delay. Kind regards, FibreGlassDirect.

Posted 5 years ago

“Goods arrived wet & open. Sender said one package there was two. Carrier said one package then said two. Carrier said goods will arrive on one day & they arrived the day before but only one of the two parcels. Missing items for first parcel.3 Second parcel open & wet, A total cock up. Never use them again.”

Helpful Report

Posted 6 years ago

Hello, we're very sorry for the manner in which your items were received. I can assure you this will be addressed with our couriers. I understand that the missing items were re-sent for delivery to you. Once again, please accept our sincerest apologies. Our customer service team will reach out to you directly. Kind regards, FibreGlassDirect.

Posted 5 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews