FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible ...ordered on 8th September .. it’s now 18th yet still have not received my goods. had email from delivery people on 9th saying the goods are on the way ... not heard from them since .. still waiting.”

Helpful Report

Posted 4 years ago

“Order did not turn up on given day, emailed 3 times was totally ignored, order turned up next day but no reply to emails.”

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Posted 4 years ago

Hi Mark, Thank you for taking the time to leave us a review. I'm so sorry that your experience was not a positive one. I will pass your comments onto the team to review what went wrong here. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Only part of my order was delivered on a day that I told them I wouldn’t be there. I even had a message from them saying That they were unable to deliver!! I responded saying when they could deliver. Instead the driver had found a neighbour to accept it!!!! Several days later after filling in the contact form, since you can’t call them, I am still waiting. Can someone please call me on 07810152472”

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Posted 4 years ago

“I have not received my order”

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Posted 4 years ago

“Complete shambles! Waited more than a week for my delivery. Once they confirmed a delivery date they were still late, didn't deliver all items and some items arrived damaged. A container of leaking, flammable, liquid left on my front step in 30C+ weather and the delivery guy didn't even bother to ring the bell or knock on the door. Spent hours chasing with FBD and the delivery company over three days and still haven't had all items delivered. My project stalled as a result. Would not recommend.”

Helpful Report

Posted 4 years ago

Hi Edin, I'm really sorry to see your goods were delivered in this manner. I will be certainly passing this onto our courier partner. Please accept our sincerest apologies. Could you let us know what you are missing from your order and we will get this rectified asap. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Still not received delivery even though a premium was paid for delivery. Managed to get two Lorry batteries delivered within 2 days, so COVID can’t be used as as excuse.”

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Posted 4 years ago

“Had half of order and not the 30meter kit 400pounds 20 days later and still waiting”

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Posted 4 years ago

Hi David, i'm really sorry to see this hasn't been delivered to you. Our team are looking into this to get it sorted asap. Many thanks for your patience. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Very disappointing, had missing part from my online order which can happen, its how a company deals with it, 7 days since informed fibreglass direct of my missing part and numerous promises later and still not arrived, has delayed my building work now as roof has not been done in the time programme as cant without the missing trim, roofer has advised that he will now source all the materials for the roof elsewhere and you guys can make arrangements to come pick everything up and refund my full order, be aware of this company if something goes wrong your left on your own, shame you treat customers this way as used you a few months back and had a full complete order with no issues and product was good which was why I returned for more, wont in the future.”

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Posted 4 years ago

“Great product. Excellent service. Certainly recommend.”

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Posted 4 years ago

Hi Brad, Thanks for your review, just coming up as one star on our side :) Thanks a lot, Karen

Posted 4 years ago

“left 7 messages re missing items still not sorted :(”

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Posted 4 years ago

“Terrible service this time. an Item was and still is missing from the order, an email was sent,as was a second,no response to enquiry and no replacement item.”

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Posted 4 years ago

“If we'd had delivery I would have felt you deserved a better score, but we havn't had it. Ian Handley”

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Posted 4 years ago

“Very little communication from the courier company. Not much better from yourselves. Still haven’t received the whole consignment. Very port service. Does that about cover it?”

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Posted 4 years ago

“Haven’t received the item”

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Posted 4 years ago

Hi Stuart, I can see your item was out for delivery yesterday. Please let us know if it did not arrive and we will follow up asap. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I’ve had the worst experience with you as I’ve ordered an extension pole for decorating and I STILL haven’t received it yet. I ordered this in June and it’s now July. I would like to know where my order is please as I haven’t been told where my parcel is. If you can’t be able to send me my order, I would like a refund please but I would prefer my parcel please.”

Helpful Report

Posted 4 years ago

Hi Simone, you placed your order with us on the 26th of June. It was subsequently delivered by our couriers and signed for on the 1st of July. Please let us know if you require a proof of delivery, this can be forwarded on. Many thanks, FibreGlassDirect.

Posted 4 years ago

“Not got it yet which is holding me up”

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Posted 4 years ago

“Over 2 weeks ago my order was out for delivery and not delivered. After numerous emails with very little response from your end Sean messaged me last Friday saying rubbish delivery company had broken my trims. He promised to despatch on Monday using next day delivery. Was despatched on Wednesday, Thursday morning delivery notification for afternoon. Took after Afternoon off ( massive waste of time) no delivery again. Probably going to take legal advise with possible claim for lost earning over last few weeks Waiting at home for promised but failed deliveries”

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Posted 4 years ago

“Item still not sent Nor received....”

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Posted 4 years ago

Hi there, thanks for your review. As the review is anonymous, unfortunately, I cannot check the status of your order. We would like to get this resolved ASAP. Please email sales@fibreglassdirect.co.uk with your order reference and we will get this sorted. Kind regards, FibreGlassDirect.

Posted 4 years ago

“When I got this email I had not received any goods. Later on I received half of what I ordered Very disappointed ☹️”

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Posted 4 years ago

Hi there, I'm really sorry to see that some of your order has been delayed. We would really like to get this resolved. Unfortunately, I cannot see your order information from the review so if you could please send your order number to sales@fibreglassdirect.co.uk - we will look into this urgently. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I understand delays due to COVID but waited over a week since was told was dispatched with all items only to chase up and get told we will dispatch today as did not have all items in stock. Hopefully this is just a one off bad experience and lack of communication”

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Posted 4 years ago

Hi Andy, we're really sorry for the delay in getting your order to you. This is definitely something that is out of the ordinary for us and we really do appreciate your feedback. It's something that I will pass back to the team. Hopefully, we can exceed your expectations on the next occasion. Kind regards, FibreGlassDirect.

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews