Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FibreGlassDirect Reviews

4.5 Rating 1,532 Reviews

86 %

of reviewers recommend FibreGlassDirect

Company Reviews

Product Reviews

4.5

Based on 1,532 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

Write Your review

Tell us how FibreGlassDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FibreGlassDirect 5 star review on 18th April 2024

FibreGlassDirect 5 star review on 13th January 2024

FibreGlassDirect 5 star review on 9th January 2024

FibreGlassDirect 5 star review on 29th June 2023

FibreGlassDirect 5 star review on 22nd April 2023

FibreGlassDirect 5 star review on 27th February 2023

FibreGlassDirect 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order”

Posted 3 years ago

“Complete shambles! Waited more than a week for my delivery. Once they confirmed a delivery date they were still late, didn't deliver all items and some items arrived damaged. A container of leaking, flammable, liquid left on my front step in 30C+ weather and the delivery guy didn't even bother to ring the bell or knock on the door. Spent hours chasing with FBD and the delivery company over three days and still haven't had all items delivered. My project stalled as a result. Would not recommend.”

Posted 3 years ago

Hi Edin, I'm really sorry to see your goods were delivered in this manner. I will be certainly passing this onto our courier partner. Please accept our sincerest apologies. Could you let us know what you are missing from your order and we will get this rectified asap. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Still not received delivery even though a premium was paid for delivery. Managed to get two Lorry batteries delivered within 2 days, so COVID can’t be used as as excuse.”

Posted 3 years ago

“Had half of order and not the 30meter kit 400pounds 20 days later and still waiting”

Posted 3 years ago

Hi David, i'm really sorry to see this hasn't been delivered to you. Our team are looking into this to get it sorted asap. Many thanks for your patience. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Very disappointing, had missing part from my online order which can happen, its how a company deals with it, 7 days since informed fibreglass direct of my missing part and numerous promises later and still not arrived, has delayed my building work now as roof has not been done in the time programme as cant without the missing trim, roofer has advised that he will now source all the materials for the roof elsewhere and you guys can make arrangements to come pick everything up and refund my full order, be aware of this company if something goes wrong your left on your own, shame you treat customers this way as used you a few months back and had a full complete order with no issues and product was good which was why I returned for more, wont in the future.”

Posted 3 years ago

“Great product. Excellent service. Certainly recommend.”

Posted 3 years ago

Hi Brad, Thanks for your review, just coming up as one star on our side :) Thanks a lot, Karen

Posted 3 years ago

“left 7 messages re missing items still not sorted :(”

Posted 3 years ago

“Terrible service this time. an Item was and still is missing from the order, an email was sent,as was a second,no response to enquiry and no replacement item.”

Posted 3 years ago

“If we'd had delivery I would have felt you deserved a better score, but we havn't had it. Ian Handley”

Posted 3 years ago

“Very little communication from the courier company. Not much better from yourselves. Still haven’t received the whole consignment. Very port service. Does that about cover it?”

Posted 3 years ago

“Haven’t received the item”

Posted 3 years ago

Hi Stuart, I can see your item was out for delivery yesterday. Please let us know if it did not arrive and we will follow up asap. Kind regards, FibreGlassDirect.

Posted 3 years ago

“I’ve had the worst experience with you as I’ve ordered an extension pole for decorating and I STILL haven’t received it yet. I ordered this in June and it’s now July. I would like to know where my order is please as I haven’t been told where my parcel is. If you can’t be able to send me my order, I would like a refund please but I would prefer my parcel please.”

Posted 3 years ago

Hi Simone, you placed your order with us on the 26th of June. It was subsequently delivered by our couriers and signed for on the 1st of July. Please let us know if you require a proof of delivery, this can be forwarded on. Many thanks, FibreGlassDirect.

Posted 3 years ago

“Not got it yet which is holding me up”

Posted 3 years ago

“Over 2 weeks ago my order was out for delivery and not delivered. After numerous emails with very little response from your end Sean messaged me last Friday saying rubbish delivery company had broken my trims. He promised to despatch on Monday using next day delivery. Was despatched on Wednesday, Thursday morning delivery notification for afternoon. Took after Afternoon off ( massive waste of time) no delivery again. Probably going to take legal advise with possible claim for lost earning over last few weeks Waiting at home for promised but failed deliveries”

Posted 3 years ago

“Item still not sent Nor received....”

Posted 3 years ago

Hi there, thanks for your review. As the review is anonymous, unfortunately, I cannot check the status of your order. We would like to get this resolved ASAP. Please email sales@fibreglassdirect.co.uk with your order reference and we will get this sorted. Kind regards, FibreGlassDirect.

Posted 3 years ago

“When I got this email I had not received any goods. Later on I received half of what I ordered Very disappointed ☹️”

Posted 3 years ago

Hi there, I'm really sorry to see that some of your order has been delayed. We would really like to get this resolved. Unfortunately, I cannot see your order information from the review so if you could please send your order number to sales@fibreglassdirect.co.uk - we will look into this urgently. Kind regards, FibreGlassDirect.

Posted 3 years ago

“I understand delays due to COVID but waited over a week since was told was dispatched with all items only to chase up and get told we will dispatch today as did not have all items in stock. Hopefully this is just a one off bad experience and lack of communication”

Posted 3 years ago

Hi Andy, we're really sorry for the delay in getting your order to you. This is definitely something that is out of the ordinary for us and we really do appreciate your feedback. It's something that I will pass back to the team. Hopefully, we can exceed your expectations on the next occasion. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Order has been damaged in transit. Also no fibreglass matting included in order. Please call me 07870117423”

Posted 3 years ago

“roof kit delivered 8\5\20, no trims or matting, called to inform them, trims turned up week later no matting, have called three times now been promised it would be sorted 5\6\20 still no matting.”

Posted 3 years ago

Hi Mark, I'm really sorry for the delay in getting your matting to you. It had been with our courier for several weeks before being returned to ourselves without any confirmation. I know our team has been in touch with you to get this resolved with a new order going out for you today. Once again, we really do sincerely apologies for this delay and the inconvenience caused. Thank you for your patience, it is much appreciated. Kind regards, Karen

Posted 3 years ago

“Not a lot ive email and treyed to phone you will someone ring me asap on 07500982651 d oram”

Posted 3 years ago

Hi David, Your order was delivered. We have reached out to your email with some more information. Kind regards, FibreGlassDirect

Posted 3 years ago

«
1
...
2
3
4
5
6
»

FibreGlassDirect is rated 4.5 based on 1,532 reviews