Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FibreGlassDirect Reviews

4.5 Rating 1,532 Reviews

86 %

of reviewers recommend FibreGlassDirect

Company Reviews

Product Reviews

4.5

Based on 1,532 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

Write Your review

Tell us how FibreGlassDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FibreGlassDirect 5 star review on 18th April 2024

FibreGlassDirect 5 star review on 13th January 2024

FibreGlassDirect 5 star review on 9th January 2024

FibreGlassDirect 5 star review on 29th June 2023

FibreGlassDirect 5 star review on 22nd April 2023

FibreGlassDirect 5 star review on 27th February 2023

FibreGlassDirect 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been dealing with Fibreglass Direct for several years now, we are a building company based in NW England. Sadly my last order has so far gone missing. Fibreglass Direct simply don't answer the phone. I've got through twice in approximately 15 calls. I've left messages on voicemail and to employees in person, I've been promised calls back. Nothing. This may well be the courier's failure, but the responsibility to sort this out is with the seller, and the customer service is beyond bad. They have lost my future custom now. I still don't have the goods that I have paid for.”

Posted 2 years ago

“No customer service rang three times left messages as no on answers the phone no body phoned me back very poor service”

Posted 2 years ago

“It has been a week since I ordered my product, and it is still in the processing phase so not even shipped yet. Despite this I am asked to review a service that I have not yet received. Perhaps this company should spend more energy in dispatching products rather than seeking to secure marketing gold.”

Posted 2 years ago

“I will give you a fairer review once I receive all of order!!!!”

Posted 2 years ago

“Haven't received my order and can't seem to get in touch and speak to anyone”

Posted 2 years ago

“I still have not received the goods so i cannot give a review according to the tracking on XPD it is still at the depot”

Posted 2 years ago

“Useless sevice. I purchased a garden pond kit which had certain items missing. I sent a list of those items and asked a few questions about the mixing of the resin etc. My questions were not answered but then I received an email asking which items were mising, obviously not read my detailed original email. Customer service appears to be very lacking.”

Posted 2 years ago

“I still have not received my order after 9 days of despatch confirmation. Tried to contact the company, no one answered the phone, left a message, called back and said he would sort out my order. Another day, nothing happened so called again and left a message but this time no one bothered to call me back. So where is my order?”

Posted 2 years ago

“not good I,m afraid, the pot was broken and had leaked out and no reply from them when I emailed them, and sent photos”

Posted 3 years ago

“Terrible service Items have still not arrived. Tried calling company with no answer. Message said closed due to public holiday. Courier company are un-contactable. I used online tracking to re-arrange delivery and it didnt turn up. Still waiting. Have had to order from elsewhere and request refund. Not good.”

Posted 3 years ago

“Pathetic-you sent 2 packages not 3,we are missing the fibre glass matt 10 metres.Neither of your phone numbers work and you did not respond to my email,so, Karen,its a dismal FAIL.. Please send the matting,the delivery man changed the receipt as he only had 2 packages,I hoped you'd be sending it on ,but here I am,roof leaking,over £200 down.”

Posted 3 years ago

“Very disappointed, won’t order from here again, Original order took over a week to arrive and when it did items missing and damaged. Still waiting for missing and damaged items to arrive. Tried to save a tenner and cost me a ton”

Posted 3 years ago

“It's been a week since making the order. I've received nothing. It was supposed to be here in 2 to 3 days. I tried contacting Customer Services several time and just a voice mail. Tried emailing them - nothing. Contacted the courier XPD and they just refer me back to FibreGlassDirect. No product and abysmal customer services.”

Posted 3 years ago

“Phone lines never answered, still waiting on part of an order that was made almost 2 weeks ago. Tried to trace using the chat on website had 1 reply saying you’d try and trace my order nothing since.”

Posted 3 years ago

“I’ve ordered from you, we only received part of the order and now I am not getting a response at all. Please urgently contact us. Check your emails and messages left.”

Posted 3 years ago

“Very deceived on the website. I order 2kg in belief I was getting 2kg of resin and 2kg hardner 4kg in total. It came to over 80£, postage was 13.50 when converted to euro cost me over 100€.RPM does a 2KG kit. 2kg of hardner 2kg of resin for 100€ 9€ postage. I won't order again beacuse I got out of pocket from this shop over 40£ due to bad website contacted customer care and waist of time!”

Posted 3 years ago

Hi Chloe, I have spoken to the management team in relation to this review. I believe that you were in contact with them yesterday by phone. The kit you purchased was a 2kg kit which as is explained on the website 1kg of Part A and 1kg of Part B. Our website is completely transparent in this respect and the prices are as stated. Best regards, FibreGlassDirect.

Posted 3 years ago

“Still not received order. Telephone to find out where is it and was told i would be called back. NO phonecall back. POOR”

Posted 3 years ago

Hi John, we sincerely apologise for the delay in tracking your order. At times we are at the mercy of the couriers to get back in touch who are quite busy at the moment. We once again apologise and I will pass this feedback to our wider team to help improve our service. Kind regards, FibreGlassDirect.

Posted 3 years ago

“I ordered a number of items to be picked up at your Leeds depot. On arriving home I realised that a container of mixing sticks was missing. I contacted you by hone the same day and informed them, I was told they would be sent to my address. I still have not received them.”

Posted 3 years ago

“I would leave a review if I had the item to review its not arrived after waiting a week what a joke!!”

Posted 3 years ago

“I needed resin urgently and ordered it from a relatively close source. Delivery was very quick. Not happy with the product. I used it to coat 3 painted canvases. 24 x 36" and two 24 x 12", followed manufacturers direction to the letter in regard to measuring, mixing, application and heat removal of bubbles - every 10 to 15mins for an hour after pouring, covered my canvases and left overnight. Removed cover the next morning to 3 canvases covered in bubbles. Cut out the bubbles, sanded to surfaces, cleaned them, mixed and poured another layer of resin on the large canvas and one of the small ones, popped air bubbles at intervals of 10mins for 45mins, covered and left overnight. The 3rd canvas I coated with a different resin, popped the air bubbles, covered and left overnight. Uncovered all 3 canvases next morning..... large and one small canvas covered in FiberGlassDirect resin have air bubbles. Third canvas using different resin was perfect. This resin, in my opinion was expensive and I am very unhappy with it. I will not be using it again.”

Posted 3 years ago

«
1
2
3
4
5
»

FibreGlassDirect is rated 4.5 based on 1,532 reviews