FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received. It’s been 6 working days, 9 days total plus i’m unlikely to receive it before mon 9th so that will be 11 days. 2-3 days 🤷‍♂️.”

Helpful Report

Posted 3 years ago

“2 weeks gone, no product. Scotty promised next day delivery already 5 times. Very friendly but equally useless. Very disappointed. Wasted 2 weeks :(”

Helpful Report

Posted 3 years ago

“Absolutely terrible service GRP trims arrived badly damaged emailed pictures of damage no reply, called and left a message for someone to call me back again no reply.”

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Posted 3 years ago

“I've been dealing with Fibreglass Direct for several years now, we are a building company based in NW England. Sadly my last order has so far gone missing. Fibreglass Direct simply don't answer the phone. I've got through twice in approximately 15 calls. I've left messages on voicemail and to employees in person, I've been promised calls back. Nothing. This may well be the courier's failure, but the responsibility to sort this out is with the seller, and the customer service is beyond bad. They have lost my future custom now. I still don't have the goods that I have paid for.”

Helpful Report

Posted 3 years ago

“No customer service rang three times left messages as no on answers the phone no body phoned me back very poor service”

Helpful Report

Posted 3 years ago

“It has been a week since I ordered my product, and it is still in the processing phase so not even shipped yet. Despite this I am asked to review a service that I have not yet received. Perhaps this company should spend more energy in dispatching products rather than seeking to secure marketing gold.”

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Posted 3 years ago

“I will give you a fairer review once I receive all of order!!!!”

Helpful Report

Posted 4 years ago

“Haven't received my order and can't seem to get in touch and speak to anyone”

Helpful Report

Posted 4 years ago

“I still have not received the goods so i cannot give a review according to the tracking on XPD it is still at the depot”

Helpful Report

Posted 4 years ago

“Useless sevice. I purchased a garden pond kit which had certain items missing. I sent a list of those items and asked a few questions about the mixing of the resin etc. My questions were not answered but then I received an email asking which items were mising, obviously not read my detailed original email. Customer service appears to be very lacking.”

Helpful Report

Posted 4 years ago

“I still have not received my order after 9 days of despatch confirmation. Tried to contact the company, no one answered the phone, left a message, called back and said he would sort out my order. Another day, nothing happened so called again and left a message but this time no one bothered to call me back. So where is my order?”

Helpful Report

Posted 4 years ago

“not good I,m afraid, the pot was broken and had leaked out and no reply from them when I emailed them, and sent photos”

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Posted 4 years ago

“Terrible service Items have still not arrived. Tried calling company with no answer. Message said closed due to public holiday. Courier company are un-contactable. I used online tracking to re-arrange delivery and it didnt turn up. Still waiting. Have had to order from elsewhere and request refund. Not good.”

Helpful Report

Posted 4 years ago

“Pathetic-you sent 2 packages not 3,we are missing the fibre glass matt 10 metres.Neither of your phone numbers work and you did not respond to my email,so, Karen,its a dismal FAIL.. Please send the matting,the delivery man changed the receipt as he only had 2 packages,I hoped you'd be sending it on ,but here I am,roof leaking,over £200 down.”

Helpful Report

Posted 4 years ago

“Very disappointed, won’t order from here again, Original order took over a week to arrive and when it did items missing and damaged. Still waiting for missing and damaged items to arrive. Tried to save a tenner and cost me a ton”

Helpful Report

Posted 4 years ago

“It's been a week since making the order. I've received nothing. It was supposed to be here in 2 to 3 days. I tried contacting Customer Services several time and just a voice mail. Tried emailing them - nothing. Contacted the courier XPD and they just refer me back to FibreGlassDirect. No product and abysmal customer services.”

Helpful Report

Posted 4 years ago

“Phone lines never answered, still waiting on part of an order that was made almost 2 weeks ago. Tried to trace using the chat on website had 1 reply saying you’d try and trace my order nothing since.”

Helpful Report

Posted 4 years ago

“I’ve ordered from you, we only received part of the order and now I am not getting a response at all. Please urgently contact us. Check your emails and messages left.”

Helpful Report

Posted 4 years ago

“Very deceived on the website. I order 2kg in belief I was getting 2kg of resin and 2kg hardner 4kg in total. It came to over 80£, postage was 13.50 when converted to euro cost me over 100€.RPM does a 2KG kit. 2kg of hardner 2kg of resin for 100€ 9€ postage. I won't order again beacuse I got out of pocket from this shop over 40£ due to bad website contacted customer care and waist of time!”

Helpful Report

Posted 4 years ago

Hi Chloe, I have spoken to the management team in relation to this review. I believe that you were in contact with them yesterday by phone. The kit you purchased was a 2kg kit which as is explained on the website 1kg of Part A and 1kg of Part B. Our website is completely transparent in this respect and the prices are as stated. Best regards, FibreGlassDirect.

Posted 4 years ago

“Still not received order. Telephone to find out where is it and was told i would be called back. NO phonecall back. POOR”

Helpful Report

Posted 4 years ago

Hi John, we sincerely apologise for the delay in tracking your order. At times we are at the mercy of the couriers to get back in touch who are quite busy at the moment. We once again apologise and I will pass this feedback to our wider team to help improve our service. Kind regards, FibreGlassDirect.

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews