FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as described, delivered sooner than expected.”

Helpful Report

Posted 4 years ago

Many thanks, Vincent for your review, we appreciate your feedback. If there's anything we can do to take it to a 5 star next time, please let us know! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Content on site is ok, would be better to have written instructions as well as the video as it was challenging to find the answer to a question without watching a couple of videos.”

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Posted 4 years ago

“Components arrived as promised, it would have been helpful if a set of clear instructions had been provided for the benefit of people who have never used these chemicals before, perhaps you could send some to me based on what materialsI have received.”

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Posted 4 years ago

“good products, decent prices, quick delivery, good comms, postage sucks! 😕 It says it all, Im about to put in another order. 😀”

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Posted 4 years ago

“Very prompt service, bit quicker than expected, pruduct did well for temporary repair on roof Recommended”

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Posted 4 years ago

“Don't understand how it took you at least 7 working days to dispatch goods whilst it only took courier 1 day to deliver. I'm sure you can do better than that. Only received parcel today so am not able to comment on product.”

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Posted 4 years ago

“Very good product but disappointed that no mixing instructions were supplied on any of the materials”

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Posted 4 years ago

“Everything was as it said and very punctual, My only one criticism is it would of been nice to have some literature on the product.”

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Posted 4 years ago

“Very happy with the products brought and sent down arrived in good time and easy to use”

Helpful Report

Posted 4 years ago

Hi Carl, many thanks for your kind review. Much appreciated from all of the team here at FibreGlassDirect.

Posted 4 years ago

“I ordered a roof repair kit. It was delivered quickly. The order was correct. Overall, a good experience.”

Helpful Report

Posted 4 years ago

Hello, thank you for taking the time to leave us a review. We're glad that you had a good experience! Hope to work with you again in the future. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Good products, well packed and prompt delivery. The mix ratio for the resin and harder was not stated but can be worked out assuming all the hardener is the correct quantity for all the resin and then pro-rating for part mixes. Shipping costs are towards the top end of the range.”

Helpful Report

Posted 4 years ago

“The kit supplied was great. Enough gloves, mixing pots, etc to make the job go smoothly. Prompt delivery. My only complaint is that the courier damaged the long 3m Trim sections. I suggest you either look to improve packaging of 3m Trims, or get the courier to take more care. Thanks”

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Posted 4 years ago

“Yes very quick getting the order out I've used fibreglass direct before that why I ordered again its easy for us to order the kits as everything is there for the job and good quality materials.”

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Posted 4 years ago

“Easy website to use quick delivery”

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Posted 4 years ago

“First class service would recommend these suppliers 5 star”

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Posted 4 years ago

“Quick delivery but forgot one of my items”

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Posted 4 years ago

“Good service and goods from fibreglass direct but I wouldn't recommend their carrier xpd as 2 of my packages arrived with damage, a crumple blow to a 25 litre of resin which they are lucky did not start leaking and a crushed box package inside which they managed to break fibreglass trims but luckily not burst 2 smaller time of top coat also in there..”

Helpful Report

Posted 4 years ago

Many thanks for your review. I'm sorry to see that your boxes were crushed. That is certainly not how we expect our goods to be delivered. I have noted this feedback and will pass it back out XDP to review. Apologies once again. Kind regards, FibreGlassDirect.

Posted 4 years ago

“All the items came quickly and efficiently by courier, no grumbles. We bought trims as well, these were slightly damaged in transit but were perfectly usable.”

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Posted 4 years ago

“Ordering simple and easy Delivery took 2 attempts though , will use again”

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Posted 4 years ago

“Missing the trim on delivery tried to contact but no reply as yet, everything else nicly packed and delivered on time thank you”

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Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews