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Foot Locker Reviews

1.5 Rating 254 Reviews

13 %

of reviewers recommend Foot Locker

Company Reviews

1.5

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 20th January 2022

Foot Locker 1 star review on 10th December 2021

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 5 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trash. The app is trash. I don't know why Nike even let's them release. The website is trash. I constantly click on items that are sold out because they leave them on the page forever. To top it off the customer service sucks. For such a large corporation their online service is embarrassing.”

Posted 2 years ago

“I ordered a pair of shoes to find out a week later they were sold out. The website consistently includes shoes that are sold out.”

Posted 2 years ago

“Order Jordan retro 5 raging bulls that was restock under Champ Sport.. The shoes came in 3 day and guess what they are FAKE.. I have no return paperwork in the box they sent”

Foot Locker 1 star review on 18th May 2021

Foot Locker 1 star review on 18th May 2021

Posted 2 years ago

“Shoes released at 9 AM was on the site as the count down happened I click my size and it said they were redirecting me to my cart. Next thing you know it says error and shoes out of stock. This site is trash and the app is even worst.”

Posted 2 years ago

“Never experienced customer service like it. Ordered a hoodie Sunday 9th May to be then told 5 days later that they have ‘sold out’ of the hoodie I ordered. They didn’t fulfil my order and to be then told it could be 10 days for my refund to take place for an order THEY couldn’t complete. Never will I order from there again.”

Posted 2 years ago

“Do not order from here. I tried to order Jordan 1 mids and every shoe I clicked on was either unavailable or sold out. Please buy elsewhere this site ain't it.”

Posted 2 years ago

“Gargabe site, fake inventory. Just closed the damn site!”

Posted 2 years ago

“The Worst online shopping experience. First of all , I ordered few shoes , one of them for my husband birthday. The shoes arrived one week after without my husband shoes. Two days after I got the shipment ( !!! ) they sent me an email saying that one of my purchases canceled because it’s out of stock !! I was so disappointed because my gift didn’t arrive . I called the manager and she told me that things like that can happened ?! She offered me $10 gift card for the next order. which was ridiculous! Second, the sneakers which I ordered for me was too small , I couldn’t find any form on the website. Apparently they don’t have a return label and you need to pay for the shipment by yourself !!!”

Posted 2 years ago

“Worst site Ive shopped on , everytime you click an item its either not available or for shoes when you select your size its never there , they really need to update their site faster . They use the same system than eastbay.com . really bad site...”

Posted 2 years ago

“Horrible and rude customer service!!!! I went on their website to order some new shoes and noticed that all my points had expired less than a week ago. I called up customer service to see if I could get them back, a measly 30,000 points so I could a gift card. When I told the resolution specialist that I would shop some where else if they didn’t, and the specialist replied back with “ you don't buy anything here anyways”. I have been buying all of my shoes here ever since I got my first paycheck!!! (OVER TEN YEARS) NEVER AGAIN!!!”

Posted 2 years ago

“Try to buy a hype shoe this morning and the website never open, maybe they the site crash i dont know. Please dont promote something you cant manage later. Your site is a joke!”

Posted 2 years ago

“Your website dosent work.. Very frustrating.. Very frustrating.. Very frustrating”

Posted 3 years ago

“Appalling company. They steal your money, send faulty goods and then refuse a refund. Customer service is designed to make life as difficult as possible. They will just ask for your order number over and over and over again. They have now received my returned shoes and still no refund. I have been given a time frame of 7 weeks. Absolutely disgusted with this company.”

Posted 3 years ago

“Ordered my shoes 3/29 got here today on 3/31. Just a bit confused why it said usps for the mailing but came through ups. Shoes came in near perfect condition and packaged pretty well wish it had some filler paper for the contents but can't complain 4/5 stars just for the first bit of my review. If they're this consistent with orders, I'll continue shopping online.”

Posted 3 years ago

“I ordered my sandles on Sunday and got them on Wednesday.Three days that’s good service.Good fit. Thanks”

Posted 3 years ago

“Footlocker KSA give not give me a legitimate item.. for 3 consecutive orders my pairs is worst specially the spike area not like the original... what happen footlocker?”

Posted 3 years ago

“By far the worst experience i have had from a retailer. I returned a pair of faulty trainers and was promised a refund. Over a month later and i still haven't been paid. Customer service repeatedly make false promises and fob me off. AVOID AT ALL COSTS!”

Posted 3 years ago

“The worst online shopping site in the business. Surprised Footlocker is not yet out of business”

Posted 3 years ago

“Online sneakers buying for a hype shoes are hard to get it on their site right now. Please fix this problem. Bots are taking away a lot of your customers including me.”

Posted 3 years ago

“I think I will start doing in store shopping. Online makes it so confusing. Instead of them just taking out an whole payment for my purchase they are doing it separately and I didn't even get no shoes yet smh. Maybe next time I will just get my order shipped to a store and see if that makes a difference if not I'll just start shopping back in store.”

Posted 3 years ago

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Foot Locker is rated 1.5 based on 254 reviews