“If I had a choice I would give you a ZERO star rating. NOBODY is answering the Dubai Mall store despite trying the WHOLE afternoon. This is the number on the website...04 419 0291. Shocking...!!!”
“I was recommended a shoe from the foot locker store, i have gone to my local shop after waiting for ages for a person to serve me for there was only one person there but all of a sudden after waiting for ages more staff members appear. They did not have my size and was told that was not expecting that size in for 5 months and told not to hold my breath that they will come in then.
Tried to ring another store and you get put onto 1800 number for you cant ring stores direct and they cant transfer me to a store. Firstly she telling me they dont come in that size then i get told they can only check online stock not store stock. So i can only find out what store has stock by driving to it. Not very user friendly service will not be shopping there.”
“Purchased my son a pair of shoes online money came out of my account immediately got confirmation email. Exactly 30 seconds late got another email saying order has been cancelled due to not having enough financial information yet my money was never returned for the shoes called and waited on hold for an hour no one picks up they are thieves”
“I hate Footlocker. I ordered some shoes for my daughters birthday and they have been processing for 3 days now. So I decided to call and see what’s up.. so I call and they tell me since the day I placed the order that it couldn’t be fulfilled.. mind you I’m calling 3 days later... so I’m on hold for 10 minutes and during the call I “surprisingly” get the cancellation email.. well then when I talk to a supposed manager, which I find out later isn’t a manager, he tells me it’s the systems fault I never received the email.. uh you JUST said you’ve known since I placed the order it was NOT fulfillable and I’m JUST getting my cancellation email.. so it took me having to get a hold of them to get ANY kind of information. Footlocker your customer service sucks. I will not ever purchase from your store again whether online or in store.. then you offer me 25% off my next order LMFAO your store is pitiful and your ways are worse. I work in retail I understand mistakes happen but to try and push it off like it’s nothing and that there was no decency to even attempt to reach out to me and let me know the order is not going to be able to be fulfilled is ridiculous. I know reviews matter and I am definitely leaving one on every single app and social media available.”
“Ever since footlocker, champs and footaction combined their apps together. The raffles are horrible you can't even win a pair of sneakers anymore. They should go back to in-store sign-up. Then announce the winner through the app. People are using bots like 10 to 20 different emails. With in store signups they couldn't do that. Something needs to change.”
“The worst company with the worst service , customer service is so bad . I bought a pair of sneakers , they said it was delivered , but it was nott !! I contacted them they answered so late , and after 15 days only they said my claim was denied , I wanted my money back as I have paid for NOTHING ! I am writing them about two week after that info that my claim is denied , but they do not comment anything , they do not answer , nor by phone , not by email , the worst service !!!”
“I too ordered shoes, only to get an email 2 weeks later saying they had none of those in stock. Tried again, same thing. AVOID THIS SITE they have no idea what is going on. Customer service pathetic.”
“I tried to call a particular store used the number in the website it but me through to customer service but they couldn't put me through to the particular store to ask if they have my size in stock what a redundant system”
“Ordered a pair of Kamikaze IIs and when the box showed up at my house it had a huge hole punched through it. The hole went through the shipping box, shoe box, and sliced the shoes. I spent $140 on this and am pretty bummed. I've been calling the customer service line and continue to get hung up on. I've email them 4 times with pictures showing the damage, and have tried the live chat. All efforts have been fruitless and I'm not sure what to do now. Easily the worst company I've ever ordered from. Absolutely will not order from them again.”
“I ordered 2 pair of Jordan's on August11th & still haven't received them!!! On the phone with customer service & have talk to 2 associates & still NO HELP!!!! Been on hold over an hour&half just to talk to a supervisor. Do Not Order Shoes From Here!!!”
“I ordered shoes for my son on Aug 7th. Order # V4001308404. Those shoes have been sitting in Nashvile (per the tracking number) for 3 weeks now. I cannot get anyone on the phone or by email.”
“I tried for 4 days before I actually spoke to a person. Already tried chat n email before that n no response. I was on phone for over an hour to talk to 2 people who could not help me cancel an Order over 10 days old that they never even shipped my product out the store but sure took my money on the first day”
“Went into valley view store in Roanoke VA Aug 15, 20, my son was not wearing mask due to medical, I understand store policies about masking but the way the lady at counter handled it was completely unnecessary, shouting across the store instead of coming to us to tell us we could not come in and would have to order online! No need in humiliating customers! I will be ordering online but not here.”
“Very bad service! I've ordered during the 4th of July 2020, both with Footlocker and Champs Sports, instead of 8packs of socks they send me 1 pack of socks. I've ordered 3 batches of Slippers (2pairs each order) in my three orders there was only 1pair each arrived. I've been using the same freight forwarder for two years, and now they telling me they have no liability for the missing items! The company sucks! Poor customer service!”
“Order shoes and got a cancellation notice my card did not go through. Check with my credit card company and they said my credit card was charged. Called customer service, on hold forever. They also charged shipping on a $90 pair of shoes, finish line and nike are free shipping, I will order from them.”
“I bought a pair of Adidas Ultraboost from Foot Locker online and got 25% off the $250 price tag. The shoes seemed to fit well and snuggly until doing some power routines on turf and my heels would slip out of the shoe. I tried thicker socks and tightening the laces as tight as they would go but to no avail - still heel slip.
I called Foot Locker customer support and the agent said no problem: go to a store and they will find you another pair that works as an exchange or provide a refund.
Off i went to the store a couple of days later. I spoke with Pacifique, who represented himself as a manager. I provided the shoes, the bill of sale and relayed what customer support said. Pacifique was insistent on the box that the shoes came in. The box went for recycling within a week or two of receiving the shoes because I had purchased two other Ultraboost shoes on previous occasions without any issues. I really did not expect that I would be returning the shoes because of past experiences with the shoes. Pacifique said it was policy to return the shoes with the box; I had no box. In spite of virtually new shoes, a bill of sale and a delivery notification, Pacifique must have repeated his position about 5 times, would not budge on the position and was quite rude.
I suggested he speak with customer service to get this resolved. I don't know who he called but came back and said they would do an exchange.
We found a pair online that was suitable and I relayed to Pacifique that customer service said that the 25% discount could be applied. He said it was not possible; not sure why as there is a discount code on the online site. I cancelled the exchange and had them put through the refund.
I asked to speak with a manager other than Pacifique. The staff did not want to volunteer a name saying that even the first name of a manager was "private". So with the "assistant manager" and the cashier chirping at me, I left the store after 35 minutes, expecting this to be a painless, 10 minute process.
One of the worst customer experiences I have encountered; I can't see myself shopping at Foot Locker ever again, even if the price is good.”
“I ordered some ultra boosts that were on sale and used a coupon for 25% off every $50 spent, so I saved an additional $30 I was hype!!!! But then minutes after placing the order, they cancelled it and said the payment information was incorrect... I double checked and everything was right and my card also got charged so what gives??? I wanted my new ultra boosts!!!!!!
And now I go back on the website and the code August25 no longer works and they increased the price of the shoe.... WHYYY
Also customer service has not answered my email”
