Name: Foot Locker
Rating: 1.61

“I placed an order for the total amount of $209.98. Upon wearing both pairs downstairs to my vehicle, I realized that neither pair was going to work for me, as they are both too narrow. The shoes were comfortable upon trying them on, but were no longer comfortable as I traveled down multiple flights of stairs, and through my apartment lobby and parking lot. As such, I initiated returns for both pairs on 5/28/2020. Of note, I received one pair on 5/19/2020 and the other on 5/21/2020. So not a significant amount of time had passed since receiving both pairs. On 6/17/2020 both pairs were returned to me stating that the items do not meet their return policy due to being "used and not restockable." During this time of COVID Foot Locker is taking advantage. I'm certain that had the order totaled $30-$50 there would be no issue with returning, but because they are presumably not making any money, customers are forced to pay for that. Given that the pandemic began late 2019, one would expect that if Foot Locker did not plan to uphold a fair refund policy, and planned to reject all requests, the website would indicate that. But of course, why do that knowing that would inevitably impact sales. I called the corporate office and finally received a call back. I was informed that pictures were taken and no refund would be granted. I cannot say enough how extremely uncomfortable the shoes are. I was not even able to drive in them; I had to return to my home to change my shoes. The shoes WERE NOT worn for any significant amount of time. I now have to eat a $210 bill for shoes I can't do anything with. Moreover, my contact number was placed on the order, so before rejecting the return, a good business practice would have been to contact me, not to send the shoes back unexpectedly. This entire transaction has shady bad business written all over it.”

Helpful Report

Posted 5 years ago

“I placed an order for the total amount of $209.98. Upon wearing both pairs downstairs to my vehicle, I realized that neither pair was going to work for me, as they are both too narrow. The shoes were comfortable upon trying them on, but were no longer comfortable as I traveled down multiple flights of stairs, and through my apartment lobby and parking lot. As such, I initiated returns for both pairs on 5/28/2020. Of note, I received one pair on 5/19/2020 and the other on 5/21/2020. So not a significant amount of time had passed since receiving both pairs. On 6/17/2020 both pairs were returned to me stating that the items do not meet their return policy due to being "used and not restockable." During this time of COVID Foot Locker is taking advantage. I'm certain that had the order totaled $30-$50 there would be no issue with returning, but because they are presumably not making any money, customers are forced to pay for that. Given that the pandemic began late 2019, one would expect that if Foot Locker did not plan to uphold a fair refund policy, and planned to reject all requests, the website would indicate that. But of course, why do that knowing that would inevitably impact sales. I called the corporate office and finally received a call back. I was informed that pictures were taken and no refund would be granted. I cannot say enough how extremely uncomfortable the shoes are. I was not even able to drive in them; I had to return to my home to change my shoes. The shoes WERE NOT worn for any significant amount of time. I now have to eat a $210 bill for shoes I can't do anything with. Moreover, my contact number was placed on the order, so before rejecting the return, a good business practice would have been to contact me, not to send the shoes back unexpectedly. This entire transaction has shady bad business written all over it.”

Helpful Report

Posted 5 years ago

“THEY canceled my online order 4 days after confirmation, and I still haven't received my $130 refund. How a company this big can operate like this is ridiculous.”

Helpful Report

Posted 5 years ago

“Incompetent, uncaring and thoroughly inappropriate! Took money on 3.6.2020. No communication on update for delivery or despatch times. I prompted them 15.6 "not happy" only to get an email next day "shoes not in stock". I was specifically needing those shoes for using medical grade orthodics but had to knock back the appointment 3 times while waiting for shoes I paid for that ended up not even in stock. Not sure if the money is refunded yet. Its not even about the money - the service is incompetent. THESE GUYS ARE TO BE AVOIDED”

Helpful Report

Posted 5 years ago

“Negative Stars. Terrible experience. Terrible customer service. WORST COMPANY EVER. I ordered shoes and they never came and the website claims it was delivered. THEY HAVE THE WORST CUSTOMER SERVICE. I have repeatedly tried calling and emailing. No one answers. This was my first experience ordering from them, and I have never had a worse experience with any type of retail place.”

Helpful Report

Posted 5 years ago

“This company has the worst customer service in the industry. I will never buy from there again and I advise that others don’t either. They took my money and never refunded me for goods that I returned and I tracked that they received 3 weeks ago. DON ’T BUY FROM FOOTLOCKER THEY’LL TAKE YOUR MONEY TOO!!”

Helpful Report

Posted 5 years ago

“Customer service number don’t work. They don’t respond to emails. Going on 3 weeks still haven’t received any info on my order. I will not be ordering from this site no time soon. They have been closed due to covid 19 but I find that as an excuse.”

Helpful Report

Posted 5 years ago

“You have the worst website ever! After reading reviews I won't be purchasing at all form your store!”

Helpful Report

Posted 5 years ago

“Still awaiting refund for item returned which they have had over 14 days. Thieves who do not acknowledge emails even if only to let people know their current corona virus situation. Avoid.”

Helpful Report

Posted 5 years ago

“Has to be the worse sneaker place around bad service app sucks and when they launch new sneakers you can’t even purchase any worse place”

Helpful Report

Posted 5 years ago

“The absolute worst website to order sneakers from I order two pairs Of sneakers at 133$ They charged me 233$ foot locker stole my money And then played like they have no idea lied on my bank I will never ever buy a F&$@kin thing from foot locker ever again horrible business horrible customer service just bad DO NOT ORDER FROM THEM!”

Helpful Report

Posted 5 years ago

“Perfectly fine! Arrived on time, Nike Air Force 1s, boxed and packaged well! Was worried after placing an order.. Then reading the reviews.. but I guess there was either a problem at that time? or the people who get their trainers aren’t leaving feedback? So it all looks negative? My experience was fine, thanks!”

Foot Locker 5 star review on 28th May 2020

Helpful Report

Posted 5 years ago

“That clowns took my money more than a month a go, but I still don't have my trainers It's impossible to get in touch with them ,they just don't give a f*ck Will never ever order or go in the store, my friends either”

Helpful Report

Posted 5 years ago

“Waited 2 weeks for them to tell me my order was cancelled...a day after they should have been delivered! It's been another 9 days and I still haven't recieved my refund. DO OT BUY FROM FOOTLOCKER”

Helpful Report

Posted 5 years ago

“I ordered a shoe for my niece birthday on the 15 april since the 18 of april it says out for delivery i called them and they blaming Hermes saying they cant contact them to know what happened to the shoe, its been a months and 10 days now and still no answer from them. Its my first experience and am very disapointed please do not buy from them, horrible company after 40 min and 1h on the line waiting i get we are currently busy and hang up shame”

Helpful Report

Posted 5 years ago

“Nothing but problems. I will never order from foot locker again.”

Helpful Report

Posted 5 years ago

“Nothing but problems.”

Helpful Report

Posted 5 years ago

“I ordered shoes, they came right away but one of them is missing something....I've called many times they aren't taking calls or your on hold and after 40 minutes one time and 30 the other I hung up. I sent several email and get one back saying someone will contact me within a day....well still waiting🤷Im filing a report with the BBB and will never purchase from them again”

Helpful Report

Posted 5 years ago

“HORRIFIC CON MEN STOLE MY MONEY took my money for trainers that never arrived no reply to email or phones calls HORRENDOUS they owe me £134 no better than THIEVES”

Helpful Report

Posted 5 years ago

“Worst experience ever, I ordered a pair of shoes on the 23 of April for $141 they accepted my money immediately and I received an email saying that orders may take up to 24 hours to process and the delivery may take 3-7 business days It’s may 1st now and I’ve sent multiple emails and tried to call but couldn’t get through no one has replied to my emails but today I was notified that my shoes had shipped Do not order online, worst service ever.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Foot Locker Reviews