“Ordered trainers 30/06/20 returned through courier as they were faulty. I have been trying to contact them for 1 month as no refund given back. I have spent several hours trying to make contact with them by phone which they say could take up to an hour for it to be answered--over 1 hour still they never answered!
I have sent an email with copies of all receipts attached still no response!
A con company!!!!! Do not purchase from them.”
“Made an order on 5th July. Still not arrived. Been trying to contact Footlocker since 12th July with no joy. No refund. Only buy from Footlocker if you don't want your order or your money back. Complete joke.”
“Don’t waste your time and money never received order.They sent a com formation that the order was on its way ,checked a day later could not be tracked.contact your financial institution and stop payment.was on the phone for three days over an hour and no customer service representative. What a joke.”
“Shoes never turned up. No response to emails. Do not buy online from this company. If something goes wrong you'll get no response or refund. They are a disgrace.”
“Ordered nike Air force 1's for my son, they delivered the wrong size. So I sent them back 2 months ago. I am still waiting for a refund. Customer service is disgusting worst I've ever experienced in my life. No replys to emails or even answers the phone after making you waiting 59mins then call cutting out.”
“Order size 7 trainers received a 8. Sent back on the 8th July no response no refund. Worst customer service ever. Blaming there lack of incompetence on the pandemic what a joke!!”
“I order 2 pairs of sneakers Online over a month ago. The tracking number in the confirmation emails comes up as invalid with the ups. Contacted footlocker by email and tried calling, still have no answer. Worst customer service ever.”
“I ordered eight items. Only seven arrived. One of the seven wasn’t the size I ordered anyway. No response from customer services after 14 days despite numberous emails and social media posts.”
“This company is the worst. I bought an e egift card and they never delivered. Tried to contact customer service number and they never answered. Left email messages annd the only reply was aautomated responses. The worst is that they debited the money immediately and still I'm, waiting for a reimbursement. Had to contact the Bank so they can proceed with an investigation and collect the money.
Incredible!”
“They didn't deliver the shoes, I ordered 6 weeks ago. Contacted them numerous times and each time we spoke they say they have to investigate and it takes time. They can see on the Hermes link that they didn't get delivered. Seems an investigation that doesnt need to take a month or more. Most infuriating, when you contact them by email you get an automated reply saying they are too busy for you because they are helping other customers! As far as I'm concerned they are thieves and I shall avoid them at all cost from now on. Don't buy from this store.”
“Terrible service, I won't be ordering from Footlocker again.
Ordered 2 pairs of the new Scooby Doo Converse trainers on release day and was sent the wrong size for both pairs.
Spent an hour on hold to customer service only to be told after that hour that no one was available to take my call and was disconnected. Emailed them through the website, no response.
Took them to my local Footlocker shop and the very nice manager (who has been my only positive experience with Footlocker so far) tried to order them in the right size, they had sold out in both pairs in my size (which is why I ordered them on release day!!) and he gave me a refund.
Still no response from my emails. Incredibly annoyed that I missed out due to incompetence and terrible customer service, even after allowing for longer response times due to Covid.”
“very bad company very bad place to shop...i purchased a nike hoodie which was never delivered and when contacted footlocker replied saying it was lost by UPS and will refund your money..footlocker refunded only $4.11 when the amount was $54.11...now i tried my best to contact footlocker customer service and no one is replying to emails or phone call so basically they cheated me for $50...ill never do buisness with them again”
“Ordered shoes June 24th, a pair of ultra boost 20 for $103 because it had an insane deal. Once ordered I got an email confirmation AND a email stating that my order “shipped” and should be arriving June 27th. Fast forward to today July 4th nearly 2 weeks later and nothing. When I go to check my account it doesn’t even say I have any orders yet I have email confirmation saying otherwise. My card was charged, I haven’t received any goods, this is just unacceptable. Emailed them got nothing back, called them maybe 20+ times and got nothing. This company is a joke and please god whoever reads this DO NOT buy from this scummy company.”
“I ordered a pair of shoes May 30th online $103.34 was taken out of my account and I got confirmation email. May 8th I sent an email asking about the status of my order and heard nothing back. That same day my debit card had 103.34 more than it should have so I looked at my recent transactions and not only did I not see where footlocker refunded my money I didnt see where I had even ordered them in the 1st place luckily I had kept a copy of my email. They cancelled my order without telling me. June 27th I went to pay a bill that was due and my card declined so after checking my account I seen that footlocker charged me 103.34 for the shoes they canceled prior and they sent me an email saying my order was sent June 26th. This cant be legal. I did not request or give them permission to charge my card. I have been trying for 2 hours to contact them. I want my money back on my card today or I will be contacting a lawyer.”
“Wish I could give zero stars. Ordered 2 pairs of track pants in error immediately emailed and cancelled one, package arrived sealed containing one pair, result. No been charged for two. Took them 5 weeks to reply to numerous emails only to ask for a photo of the packaging and they will close the case unless received 😡. I will take it further. NEVER USE FOOTLOCKER... TYPED WITH MY MIDDLE FINGER”
“Purchased items on the 16th June 2020. I received no confirmation email and am unable to access my account. It needs to be verified, yet no verification link has been sent. I have no indication if my order was successful, when it will arrive but better yet my money was taken from my account. This is theft! I want my money back. I have logged four emails with customer service (which they have auto responded to my email to acknowledge receipt, so surely they could verify my account) no one has bothered to contact me and I am still left with no goods and my money has not been refunded.”
