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Handtec Reviews

1.3 Rating 324 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

1.3

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 5 star review on 14th May 2024

Handtec 1 star review on 21st March 2024

Handtec 1 star review on 15th June 2023

Handtec 1 star review on 29th May 2021

Laurence Turnbull

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 20th March 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally a scam company. AVOID THIS COMPANY! I sent my Samsung phone to them as they said if it was in good condition and working they would pay £107 (my phone was in A1 condition with No marks or scratches.) Once Handtec received my phone they revised their offer to £61 saying it had dents and scratches. (Total RUBBISH) Once I replied and said please return it. They then said “Oh, we have now sent it to another engineer and would like to offer you £81”! REALLY?? At this point I just wanted my phone returned as it was clear they are scamming people. Eventually I got my phone returned and sure enough it is spotless and in A1 condition! AVOID THIS TERRIBLE COMPANY!!!!”

Posted 1 year ago

“I had a pretty awful experience with Handtec. I ordered a phone, they sent me the wrong phone! I was told if I sent it back I would receive the correct phone. They offered me £25 discount for all the hassle. Once they received the wrong phone, they told me that the original was no longer in stock. I received a refund, but was told that I would no longer receive the £25. Complete amateurs in my opinion!”

Posted 1 year ago

“DO NOT USE THIS COMPANY!! They will NEVER pay you the price they offer. My phone was in pristine condition…not even a scratch. So, I selected it was in good condition and got the offer £233. I sent it off then I receive an email saying the engineers had looked at it and there was a dent on the frame and scratches on the screen and they were reducing my offer to £160. I could not believe this and began to wish I’d just used a reputable company that I’d used in the past like Mazuma. Handtec were offering a slightly higher price and now I know why…because they scam you. I am an honest person just trying to recycle my phone and I have never felt more upset at being duped by these utter scammers. Please, please, please DO NOT use them. I don’t want anyone else to have this experience because it makes you feel, quite honestly, like you’ve been robbed. It’s not so much about the money, it’s the dishonesty and immoral integrity that has really got me. Never again will I use an unknown company. I’ll stick to what I know.”

Posted 1 year ago

“Absolute scamming bastards!!! Offer top price to lure you in, then offer a ridiculously low price saying there is something wrong with it!! Do not deal with these absolute c***s!!!!”

Posted 1 year ago

“Awful. Avoid at all cost. So called phone will be "destroyed", more like used for parts to make more. Sell to the Magpie instead. Customer support is poor, they cannot even spell basic words.”

Posted 2 years ago

“WARNING - DO NOT SELL TO THEM Sent in my old tablet after obtaining a price from them online of £190. Two weeks after they received it they emailed to say there was an ‘error on the website’ and that it was only worth £90! Clearly this is a scam that they routinely pull looking at the other reviews here.”

Posted 2 years ago

“Sad to hear I have had a similar story to most. Perfectly working Iphone X not even a scratch, they offered a market matching quote and then halved it after receiving the item. Making up various things such as 'screen lifting from frame' and that parts needed replacing. When I asked for proof of these issues, they simply actioned a return of the phone to me instead and said they are sorry they couldn't help. Absolute joke and waste of time. AVOID AVOID AVOID!”

Posted 2 years ago

“Absolutely raging that I didn't read these reviews before sending my perfect condition phone to these absolute scammers! Offered £153 and have dropped it to £100 for imaginary scratches on the frame! I have video evidence which I posted on social media of me packaging up the phone (I have a significant following) am awaiting their response to me asking for my phone back but they will defo be reported to trading standards, how they get away with this is a joke!”

Posted 2 years ago

“Got a phone from handtec a while ago, the screen was pretty glitchy when it arrived, but stopped after a while. After having the phone for a while, out of nowhere, the modem firmware went (face ID broke, signal wouldn't connect, screen went glitchy again, phone kept rebooting, wouldn't recognise a charger), which is a phone issue, not a user issue. I emailed handtec as it was still within it's warranty and sent it off to them, however they refused to replace the phone and tried to claim that everything that went wrong with it was my fault - even though i spoke to a phone specialist outside of the company and they informed me that i had not done anything wrong and it was completely a phone issue. They also took so long to reply to any of my emails, and didn't even update me about what was going to happen, I had to follow up to even find out if I was going to get my phone back. Awful, would never use them again”

Posted 2 years ago

“Similar to other reviews. Perfectly good iPhone 11 Pro that worked like new, been in a case from day 1 with no obvious chips, scratched etc offered over £300 then their ‘engineers report’ came back with scratches on side, chip on glass etc etc … describing things I hadn’t ever noticed - their reduced offer was £175. Immediately asked for phone back where they then offered £200, declined that and told them to get it back to me immediately. Had a dozen iPhones and never had issues with any recycle company - but these cowboys are the worst, avoid avoid avoid!”

Posted 2 years ago

“Quoted £330 for my iPhone 11, they then offered £140 after their checks - the phone was in very good condition. I emailed to say that I was disappointed with the service and wanted my phone back. They sent my phone back - which now doesn’t work at all despite never having problems before. Stay away from these scammers!!”

Posted 2 years ago

“Avoid Avoid - initial quote was reasonable, but engineer's report upon receipt did not reflect the condition of the phone when shipped and the resulting reduced offer was laughable; have requested return of device so it can be sold via a company who are willing to make an honest assessment of condition. Checking other recent reviews it seems this is a fairly common occurrence when selling devices, which is odd when they have so many positive reviews relating to the condition of the products that they sell.”

Posted 2 years ago

“Sent phone for an agreed price, emailed few days later stating they would not be able to offer agreed price due to faults,. when I asked for phone back they began to increase the offers. Cowboys DO NOT USE!!!”

Posted 2 years ago

“Same here ridiculous offer on a perfect phone, totally made up issues. Asked for my phone back not replying to my emails. I will be taking them to trading standards if I don’t get it back. Avoid. I shall also be posting bad reviews on every site I can find every day if I have too. They need shutting down.”

Posted 2 years ago

“This company doesn't even deserve 1 star, absolute cowboys. Offer the highest price to draw you in and then drop the price once they have received the phone claiming there are scratches on the phone even though the phone looks like new. Don't waste your time with them.”

Posted 2 years ago

“Absolute scammers. They offered a high price, I sent the phone in it's box without a single scratch. They came back saying it was significantly scratched so slashed their price from £200 to £110. Luckily I had photos to prove them wrong and proves they just made that up. Criminal. And then they returned my phone without it's box. These people are sharks, avoid at all costs.”

Posted 2 years ago

“Absolute con/scammers. Sold my phone to them give me a price then once they received phone said it was damaged which was a lie. Finally got money after a week. Communication is rubbish can only do it through email and takes a day to get a reply. Worst people to sell phone to ever.”

Posted 2 years ago

“Avoid at all costs!! not even 1 star is deserved I wish I had read the reviews I was offered £202 for working with a cracked screen reduced to £60 saying all sorts of rubbish what an absolute con. I have asked for my phone to be returned I am just hoping it does not come back with additional damage!! Don’t waste your time with this company!”

Posted 2 years ago

“Do NOT Waste your time selling your phone to them. after i sent them my device they try to make an excuse about the battery not being good and phone having some dents and scratches so they dropped the offer from £420 to £313. anyway i asked them to return my phone and re-sold it to VENDI for £420 and £10 extra for sending the phone on 1st class delivery on same day they recieved my phone they immediately gave me the full money. thats my honest review.”

Posted 2 years ago

“Don't Buy Refurbished From Handtec AVOID, terrible customer service, no transparency and no communication. My partner purchased a refurbished iphone from them only 1 yr ago, suddenly it stopped receiving phone and data signal. He took it to the Apple store who ran a check on it and produced a report stating clearly there was no evidence of water damage or misuse and the fault was due to a hardware issue. A return was organised with Handtec and the phone was sent off with this report in the expectation that they would perform a professional investigation and offer either a replacement or at the very least some kind of voucher towards another purchase with them. We received no communication from Handtec apart from an automated email saying a parcel has been returned back to us. We were then told that in the 48hrs since we had posted this to them and they had returned the same parcel, they had apparently opened up the phone and found water damage was the cause of the loss of phone signal and data (despite nothing else being wrong with the phone). This was clearly bull**** and designed to put them in a position where we could not argue our case. Despite this we tried to contact customer services who just told us the same story about water damage without even asking for the details of our case (suspicious?!). We were told there was no way to speak to anyone more senior and that we could only email them, which we did, ensuring a copy of the report from Apple was attached, and got exactly the same response about water damage with all our questions left unanswered and ignored. Booked another appointment at the Apple store with the same phone that had been returned to us, explained the situation, and within 20 mins walked out with a new refurbished model. We will never again use Handtec and would absolutely not recommend this company to anyone else despite having otherwise had positive experiences with them in the past.”

Posted 2 years ago

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Handtec is rated 1.3 based on 324 reviews