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Handtec Reviews

1.3 Rating 324 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

1.3

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 5 star review on 14th May 2024

Handtec 1 star review on 21st March 2024

Handtec 1 star review on 15th June 2023

Handtec 1 star review on 29th May 2021

Laurence Turnbull

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 19th May 2021

Handtec 1 star review on 20th March 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lie about the condition of the phone and offer a reduced price. They did this to my wife at the same time. Here was my response to their comment of deep scratched and chips on the case. “ This is a lie and an absolute scam, you did this to my wife last week. Please return the phone in the exact condition it was sent. I have a video and photos of the exact condition that I will be posting across all social media. Alternatively you could just honour your commitment.””

Posted 3 years ago

“Just had an email from this handtec offering me 100 pound less than the quote given. My iPhone XS was in nearly perfect condition. I had taken photos before sending the the phone as a precautionary. I will be taking legal action against this company if they don’t either return my phone or pay the amount promised.”

Posted 3 years ago

“My phone had nothing wrong with it, but report from (obviously badly sighted engineer). It has major scratches, chips etc. All lies and intrue. They offered me £100 less. Plus service took over one week to get a response.”

Posted 3 years ago

“PLEASE AVOID AT ALL COSTS This company received my Apple iPad and all that was wrong with it was the battery. My iPad was perfect in every other way their reply was “thank you for sending your device. Unfortunately,we found the condition selected does not match the actual condition of the device we have received. Our engineers report notes : the screen has been replaced- fake parts, screen cracked and housing damaged on the corners- iPad is bent and offered me £5 . This company needs someone to look into the bad way it is run and will notify the trading standards or a department that deals with such a bad and illegal way it is run”

Posted 3 years ago

“Gutted I was stupid enough to use this company after it gave the highest price for my used iPhone 8 on a comparison website. Was quoted £195 for the handset which is in very good used condition, then this was reduced down to £60 after an “engineers report” found multiple issues with the phone - screen discolouration, 81% battery life (which under their terms means it needs a new battery due to it being under 85% - mine was actually sent away with 87% battery), deep dent to frame, fake screen??, scratches to screen, chip to camera, the list goes on...needless to say, my phone had none of these issues when I sent it off. Luckily I have about 50 close up photos of it and an expired eBay listing detailing its condition incl battery life etc as had it on eBay for a couple of weeks before deciding to sell to handtec as I thought I’d make a bit more money. I’ve requested my phone returned to me and if it comes back in a different condition to when I sent it off I’ll be taking these jokers to court along with all the pictures etc I have of the phone, just thankful that I have evidence of the phones condition before it was sent to them. Avoid at all costs, recycle with mazuma mobile instead”

Posted 3 years ago

“More fool me for not reading these before I sent off my phone. I sent off my perfect conditioned IPhone 7 plus, they have quoted me £140.50, which I thought was amazing. I sent it off 2 days ago and just had an email quoted it was blacklisted. This is not at all correct because my mum brought it refurbished off giffgaff, which obviously they would have picked up before selling the phone again anyway, plus I owned the phone for 3/4 years. I have just sent another email saying it is not possible it is blacklisted, but from the rest of these reviews, I will be requesting MY phone back or I will be taking it higher up.”

Posted 3 years ago

“As per a lot of the comments here, I was offered a decent price for my Iphone 8, but when their 'engineers' looked at it it had lots on apparent 'issues' - so offered half the original offer price. Luckily I remember to take photos of the phone before i sent it off and have asked for them to return it. Their comments were obviously scripted in advance as they were clearly madeup. AVOID.”

Posted 3 years ago

“This company stole my phone!”

Posted 3 years ago

“Disgusted! Phone locked itself and went back to factory settings.Cannot unlock it as don’t know what the original network was so sim will not work .No help from handtec to unlock the phone .NOT RECOMMENDED!!”

Posted 3 years ago

“DONT FALL FOR HIGH QUOTES !! What a dreadful company ; they offer you very good money for phones etc but then come up with stupid unfounded reasons to lower the price. I had an Iphone 7 which which was in excellent condition and full working order and they offered me the same money that I was given by another company for the same model specs but smashed screen and not working. You complain and they will increase it slightly but no where near the original quote. Getting my phone returned and will sell to a more honest company. Don`t take it from me just read the other reviews here - PLEASE AVOID AND DO NOT USE”

Posted 3 years ago

“poor customer service”

Posted 3 years ago

“AVOID AT ALL COSTS. I just wish I had read honest reviews before sending my iPad to them thinking I was going to get a fair price, then I got an email saying, following their “engineer report” they are dropping the quote by £100 due to the iPad being a different model?? also that it had damage to the screen and casing. My iPad was in excellent condition, I even sent it in the original box, complete with the charger. I declined the lower offer, and asked for photos of the damage to be sent, I never got these, they then offered a higher price following another “engineers report” I asked for it to be returned, as at that point it stopped being about the money and everything about the principal. It arrived quickly however, was grubby with stickers all over it, without the box and charger, but no damage at all. After several emails asking for the box and charger to be returned I was told they can keep them as per their T&Cs. This company is breaking consumer law, by lowering the original quotes substantially giving dishonest reasons for their own monetary gain. Trading standards are now looking into my case. They should not be allowed to get away with this sort of thing. Can they actually keep my charger and original box against my wishes, when I clearly stated I wanted everything back just as it was sent to them? It’s my property after all!!”

Posted 3 years ago

“If you contact them about their returns policy for their "12 Month Premium Warranty". After 30 days you must pay the postage, even if the product is faulty. If you contact them, they are clearly aware this is in breach of Consumer Rights Act 2015 - but they respond with "this is our own policy and this is how it is sorry". Pay by credit card or Paypal so you can get charge back if/when you have issues.”

Posted 3 years ago

“They are criminal, and I will take them to court. I sent my phone, in original box, with less one week of use, they offered half price that was in website, I asked to sent my phone back, and then I received a used completely different phone...”

Posted 3 years ago

“Avoid at all costs. Wish I had seen these reviews before I sent my phone in. Sent a P20 pro, near pristine condition. £120 offered on comparison site. After an "engineer" report, I was offered £60 due to supposed screen burn and damage, engineer obviously needs their eyes checked. Queried the price to which they offered me £120 (screen burn and scratches mysteriously vanished). I accepted this offer but then had an email saying that it was a mistake as it now had screen burn again. Thankfully I had the phone back in the same condition I sent it.”

Posted 3 years ago

“AVOID - con artists Unfortunately I was also taken in by a high offer price on a comparison website & seemingly good reviews on trust pilot. I sent in an iPhone X 256gb in excellent condition no marks or scratches. Once received they contacted to say there were issues & offered me a much lower price. I declined & asked that the phone be returned, they came back with a higher offer, I declined again & asked that the phone be returned to me & advised that they send the correct phone back to me I still had the IMEI number & serial number & had taken multiple photos from all angles so would be fully aware of they did not return the correct phone. They came back with another offer to be honest at this point they could have offered me £1000 & I wouldn’t have taken it as they are clearly not to be trusted. I declined again & asked that they return my phone & reminded them once again to make sure it was the correct handset as I have the IMEI number, the serial number & multiple photos. They confirmed they were returning it to me. Today I received a phone in the post NOT my phone, I have received an iPhone X 64gb with a very visible scratch on it. I dread to think how many people have been taken in by this company but I will not be one of them. I have reported them to trading standards & will take them to small claims court if I have to.”

Posted 3 years ago

“Same as all of the others unfortunately. I saw the very high reviews on Google but those are only for phone sales, not you selling phones to them. They offered me £236 for my Galaxy Note 9 and when they received it they revised the offer to £100 saying the screen was very scratched and there was screen burn. this was completely untrue. Use Music Magipie because they gave me £200 with no issues - beacuse there were no scratches on the screen and no screen burn. I've used them for years and never had any problems. I have reported them to Trading Standards through the Citizens Advice Bureau, if you are reading this and it's happened to you then please do the same. I am also seeing if I can put a complaint in with TrustPilot as clearly the experience on the reviews page is not reflected in their very different high reviews advertised on their website.”

Posted 3 years ago

“Total jokers. Was offered £130 for my iPhone 7 128gb. Sent the phone to them and the offer was reduced to £40 after “faults” were found in a near perfect condition phone. I cannot help feel that this is some sort of fraudulent business whose business model is to prey on unsuspecting consumers. Finally got my phone back and sold to a reputable firm who paid in full the same day the phone was received. Avoid Handtec at all costs...unless you like being ripped off I suppose.”

Posted 3 years ago

“Offered me 50% of the original value when they received the phone. Good quality phone, no real imperfections when sent but guess what... they 'found' some. Be warned people, sell your old device elsewhere, not worth the hassle!”

Posted 3 years ago

“👀👀👀👀👀👀. look out thieves about robbing ,scum, give you quote get your hand set there in charge☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️ customer services report them face book it, they steel off people during covid avoid like plague.”

Posted 3 years ago

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Handtec is rated 1.3 based on 324 reviews