“On Friday my wife bought solar light (last one on shelf)On opening the next day found the item damaged with piece also missing.
On returning the item found no designated customer services so had to wait in queue. When served by assistant he rang 3 times for assistance which took 15 minutes for a supervisor to come who then told me my receipt had to be authorised and made me wait a further 15 minutes before I could have a refund.I find this amount of time totally unacceptable as other stores make the process of refund/exchanges far simpler.”
“Ordered a £20 bunch of flowers. They sent the wrong bunch and then refused to refund. Instead, they offered me a 99p voucher to use on future purchases. Ridiculous!”
