John Lewis Reviews

2.7 Rating 2,388 Reviews
41 %
of reviewers recommend John Lewis
2.7
Based on 2,388 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

How do I contact John Lewis?
(4 years ago)
You can contact John Lewis by Telephone, Email and Live Chat.
(4 years ago)
C
62.78%
Industry Average
A great service and I will certainly shop again over Xmas.
- Marie
I have always had good service from JLP and have been a customer since the early 70s.
- Linda
Absolutely brilliant Customer Service.
- Melanie W