John Lewis Reviews

2.7 Rating 2,394 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,394 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About John Lewis:

Uks biggest premium department store.

How quickly does John Lewis resolve customer queries?

(4 years ago)

Greater than 59% of reviewers feedback is John Lewis takes over a week to resolve customer queries.

(4 years ago)

62.78%

Industry Average

“ Fantastic customer service Can buy with confidence ”

- Anonymous

“ Excellent . Great delivery and even better customer service. Thanks ”

- Ben

“ Quick service superb staff and super fast response to solve the issue I had ”

- Fahim Bekkout