John Lewis Reviews

2.7 Rating 2,393 Reviews
41 %
of reviewers recommend John Lewis
2.7
Based on 2,393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

How quickly does John Lewis resolve customer queries?
(4 years ago)
Greater than 59% of reviewers feedback is John Lewis takes over a week to resolve customer queries.
(4 years ago)
C
62.78%
Industry Average
Fantastic customer service Can buy with confidence
- Anonymous
Excellent . Great delivery and even better customer service. Thanks
- Ben
Quick service superb staff and super fast response to solve the issue I had
- Fahim Bekkout