John Lewis Reviews

2.7 Rating 2,393 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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About John Lewis:

Uks biggest premium department store.

How long does John Lewis take to deliver?

Helpful Report

(4 years ago)

John Lewis normally delivers over a month.

Helpful Report

(4 years ago)

69.58%

Industry Average

“ Corey & Graham are amazing with their service delivery. Thank you guys !!! ”

- Sam

“ Online purchase of a lap top computer and router, easy to select from their stock, full information available online and best price on the day. Delivery options included collect with various locations, next day delivery with regular updates to text and to computer. Picked up earlier than planned. Now installed and working fine. ”

- James Oates

“ John Lewis delivery driver blocked my drive and the public highway ,took a shortcut through my garden when delivering to a nearby house. Then swore at me when I asked them to shut my gate. J.L. not interested when I reported the incident even went to the very top and didn't get so much as an automatic response. Appalled by the lack of concern JL showed to somebody who wasn't even a customer ”

- Anonymous

John Lewis Reviews

Delivery - Average