John Lewis Reviews

2.7 Rating 2,393 Reviews
41 %
of reviewers recommend John Lewis
Based on 2,393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

How long does John Lewis take to deliver?
(4 years ago)
John Lewis normally delivers over a month.
(4 years ago)

Delivery - Average

Industry Average
Corey & Graham are amazing with their service delivery. Thank you guys !!!
- Sam
Online purchase of a lap top computer and router, easy to select from their stock, full information available online and best price on the day. Delivery options included collect with various locations, next day delivery with regular updates to text and to computer. Picked up earlier than planned. Now installed and working fine.
- James Oates
John Lewis delivery driver blocked my drive and the public highway ,took a shortcut through my garden when delivering to a nearby house. Then swore at me when I asked them to shut my gate. J.L. not interested when I reported the incident even went to the very top and didn't get so much as an automatic response. Appalled by the lack of concern JL showed to somebody who wasn't even a customer
- Anonymous