John Lewis Reviews

2.7 Rating 2,393 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does John Lewis deliver? How long does John Lewis take to deliver? Does John Lewis deliver on time? How is accuracy and good condition of items delivered by John Lewis?

Returns

How is John Lewis returns process?

Customer Service

How can I contact John Lewis? How quickly does John Lewis resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of John Lewis.