John Lewis Reviews

2.7 Rating 2,393 Reviews
41 %
of reviewers recommend John Lewis
2.7
Based on 2,393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

How is John Lewis returns process?
(4 years ago)
Greater than 80% of reviewers feedback is John Lewis returns process could be better.
(4 years ago)
F

Returns - Difficult

18.75%
Industry Average
simply reading the opening lines of a computer version which says returns accepted if untouched or words to that effect - how can you tell if an item is working correctly by looking -after that it is all downhill - look elsewhere is my advice
- alexander jordan
They countered this by saying that, as the rug was out of the normal returns period they were unable to do anything.
- Helen Hardman
Hiding behind a draconian returns policy means I've effectively lost £200.
- A Mac