John Lewis Reviews

2.7 Rating 2,393 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About John Lewis:

Uks biggest premium department store.

How does John Lewis deliver?

1 Helpful Report

(4 years ago)

John Lewis delivers items by Courier and Own Driver.

1 Helpful Report

(4 years ago)

69.58%

Industry Average

“ I ordered a HP7134 printer that was ofered at a very good price and free delivery within a few days ”

- Anthony Clark

“ Easy to order online with email confirmation, able to track delivery and always kept up to date on your orders . Always Very fast and prompt delivery only took 3 days to receive my product from first ordering , and if any problems there is always someone on a phone willing to help . Keep up the excellent work John Lewis ”

- Tony from Exeter

“ Excellent . Great delivery and even better customer service. Thanks ”

- Ben

John Lewis Reviews

Delivery - Average