John Lewis Reviews

2.7 Rating 2,393 Reviews
41 %
of reviewers recommend John Lewis
Based on 2,393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

How does John Lewis deliver?
(4 years ago)
John Lewis delivers items by Courier and Own Driver.
(4 years ago)

Delivery - Average

Industry Average
I ordered a HP7134 printer that was ofered at a very good price and free delivery within a few days
- Anthony Clark
Easy to order online with email confirmation, able to track delivery and always kept up to date on your orders . Always Very fast and prompt delivery only took 3 days to receive my product from first ordering , and if any problems there is always someone on a phone willing to help . Keep up the excellent work John Lewis
- Tony from Exeter
Excellent . Great delivery and even better customer service. Thanks
- Ben